How to reach Uber support by phone, chat, or email

Uber does not publish a single customer service phone number that works for all issues. Instead, the method you use depends on what you need help with — whether you are a driver, a rider, or an Uber Eats user — and what the problem is. The fastest way to reach someone is usually through the app itself, where Uber routes your message to the right team based on your account type and issue.

If you cannot use the app, you can contact Uber through their website, email, or by calling a support line specific to your region and account type. Response times vary: in-app chat often connects you within minutes, while email may take 24 to 48 hours.

Key Takeaways

  • The in-app help section is the fastest way to reach Uber support and automatically routes your issue to the right team.
  • Uber does not have a single customer service phone number; the number you call depends on your location and whether you are a rider, driver, or Eats user.
  • Chat support through the app is usually faster than email, which can take one to two business days.
  • For account security issues or fraud, use the in-app report feature rather than email to protect your account information.

Using the Uber app to contact support

Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" or "Support" — the exact wording depends on your app version. You will see a list of common issues like "Lost item," "Driver behavior," "Payment problem," or "Trip issue." Tap the one that matches your problem.

After you select your issue, Uber will show you solutions or ask follow-up questions. If none of the suggested answers solve your problem, you will see an option to contact support. Tap it, and you can choose between chat or phone call. Chat usually connects you to a support agent within a few minutes. If you choose a phone call, Uber will call you back at the number on your account rather than giving you a number to dial.

Contacting Uber by phone

Uber support phone lines are region-specific and change based on your account type. To find the correct number for your location and situation, use the in-app help section and request a callback rather than searching for a number online. This ensures you reach the right team.

If you are a driver in the United States, you can sometimes reach driver support by calling the number listed in your driver app under "Account" or "Help." If you are a rider, the in-app callback feature is more reliable than searching for a published number, because Uber routes the call to agents who handle your specific issue.

Wait times for phone support vary by region and time of day. Calling during off-peak hours — early morning or late evening — may connect you faster than calling during rush hours.

Reaching Uber through email and web forms

Uber does not publish a general customer service email address. Instead, you submit a form through their website or app, and Uber sends responses to your registered email address. To start this process, go to the Uber website, scroll to the bottom, and look for "Help" or "Support." Select your issue type and fill out the form with details about your problem.

Email support typically responds within 24 to 48 hours on weekdays. Responses may take longer on weekends or holidays. If your issue is urgent — for example, you were charged incorrectly or your account was compromised — use the in-app chat feature instead, which is faster.

Getting help with specific Uber services

Uber Eats: If you ordered food through Uber Eats, open the Uber Eats app instead of the Uber app. Tap "Account," then "Help," and select your issue. Eats support handles refunds, missing items, and delivery problems through the same in-app system.

Uber Driver support: Drivers should use the driver app's help section, not the rider app. Driver support handles earnings questions, trip disputes, and account issues specific to driving. The phone number and chat options in the driver app are different from the rider app.

Uber Freight: If you use Uber Freight as a carrier, contact support through the Freight app or website, which has its own support system separate from rider and driver support.

What information to have ready before you contact support

Before you reach out, gather the details that will help Uber resolve your issue faster. For a trip problem, have your trip number ready — you can find it in your trip history in the app. For a payment issue, note the date and amount of the charge. For a lost item, remember what you left behind and where you left it.

If you are reporting a safety concern or suspicious activity on your account, do not include sensitive details like passwords or full payment card numbers in your message. Uber support will ask for what they need through find channels.

Contacting Uber about account security and fraud

If you believe your account has been compromised or you see unauthorized charges, use the in-app help feature and select "Account security" or "Fraudulent charge." Do not email this information or post about it on social media. The in-app report goes directly to Uber's security team and protects your account from further unauthorized use.

Uber may temporarily lock your account while they investigate. You will receive updates through the app and your registered email address. If you cannot access your account, go to the Uber website, select "Help," and choose "I can't log in" to start the recovery process.

Frequently Asked Questions

Does Uber have a customer service phone number I can call directly?

Uber does not publish a general customer service number. Instead, request a callback through the in-app help section, and Uber will call you. This routes your call to the right team based on your issue. You can also find region-specific numbers by going through the help section in your app.

How long does it take to hear back from Uber support?

In-app chat usually connects you within minutes. Email responses typically arrive within 24 to 48 hours on weekdays. Phone callbacks may take a few hours depending on call volume in your region. Urgent issues like account security may be prioritized.

What should I do if I lost something in an Uber?

Open the Uber app, go to Help, and select "Lost item." Describe what you lost and where you left it. Uber will contact the driver on your behalf. If the driver finds your item, Uber can arrange a return. Some drivers may ask you to contact them directly through the app to arrange pickup.

Can I dispute a charge through Uber support?

Yes. Open the app, go to Help, and select "Payment problem" or "Incorrect charge." Describe the issue and provide the trip number if it relates to a specific ride. Uber will review the charge and may issue a refund. If you paid with a credit card, you can also dispute the charge with your card issuer.

What if I need help in a language other than English?

The Uber app will display help content in the language your phone is set to, if that language is supported in your region. When you chat with support, let the agent know your preferred language, and they will help if they can or transfer you to someone who speaks it.