Uber does not publish a single customer support phone number that works for all account types

Uber's support system routes you through the app or website first, then to a phone line only if you request it. You cannot call Uber directly without opening a support case in the app. The phone number you receive depends on what you are reporting — a ride issue, a payment problem, a lost item, or an account security concern — because different teams handle each one.

The fastest way to reach a human is to open the Uber app, go to the Account or Help section, describe your issue, and select "Call Support" or "Chat with Support" if those options appear. Uber will then provide a callback number or connect you to an agent. Wait times vary by time of day and issue type, but you should expect to wait anywhere from a few minutes to several hours during peak times.

Key Takeaways

  • Uber routes support requests through the app or website first; you cannot call a main number without creating a case.
  • The phone number you receive is specific to your account and issue, not a general customer service line.
  • Chat support is often faster than phone support and available 24/7 in most regions.
  • Lost items, ride disputes, and payment issues each go to different support teams with different response times.
  • If you cannot access the app, you can visit help.uber.com from a web browser to start a support case.

How to contact support through the Uber app

Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" or "Account," depending on your app version. You will see a list of common issues — "Trip issues," "Payment and refunds," "Lost item," "Account and login," "Safety," and others. Tap the category that matches your problem.

Uber will show you a series of suggested solutions or FAQs. If none of those solve your issue, look for a button that says "Still need help," "Contact support," or "Chat with us." Tap that button. You will then be offered the choice to chat with an agent or request a callback. If you choose callback, Uber will call you at the phone number on your account within a few minutes to a few hours.

Chat support is usually faster than phone support. If you select chat, you will be connected to an agent in a text conversation. You can send photos or documents through chat if you need to show proof of a problem — for example, a screenshot of a charge or a photo of a damaged item.

Contacting support from the Uber website

If you cannot open the app or prefer to use a computer, go to help.uber.com in any web browser. You do not need to log in. Select your country and the type of account (Rider, Driver, or Eats). Then choose the issue category that matches your problem.

The website shows the same help articles and FAQs as the app. Scroll to the bottom of the page and look for "Contact support," "Chat with us," or "Get help." Click that link. You will be asked for your email address and phone number, and then offered chat or callback options. Callback requests from the website may take longer than requests from the app because the system has to verify your account.

What to expect for different types of issues

Ride-related problems — a driver did not show up, the route was wrong, or you were charged incorrectly — usually get a response within 24 to 48 hours. Uber's system often offers an automatic refund or credit before you speak to anyone. If you dispute that refund, a human agent will review your case.

Lost item reports are handled by a separate team. If you left something in a car, report it within 24 hours through the app. Uber will contact the driver on your behalf. If the driver does not respond or does not have your item, Uber may issue a credit toward a replacement, but this is not may provide. Response time is usually 24 to 72 hours.

Payment and billing issues — a card was declined, you were charged twice, or you see an unfamiliar charge — go to the payments team. These cases often move faster because they involve money. You should hear back within 24 hours. Account security issues, such as a suspected unauthorized login or a hacked account, are treated as urgent and routed to a specialized team that may respond within a few hours.

Phone numbers for specific regions

Uber does not list regional phone numbers on its main website because support is handled through the app. However, some countries and regions have published numbers for specific issues. For example, if you are in the United States and need to report a safety concern, you may find a direct line in the Help section of the app under "Safety." If you are outside the United States, the app will show you a number for your country when you request a callback.

The number Uber provides when you request a callback is tied to your account and the specific case you opened. Do not share this number with anyone else, and do not call it more than once for the same issue — calling multiple times can slow down your case because each call creates a new ticket in the system.

When you cannot reach support

If the app is not working or you cannot log in, try the website at help.uber.com. If the website is also down, check Uber's Twitter account (@Uber_Support or your country's local Uber support account) for updates. During major outages, Uber posts status updates there.

If you have been waiting for a callback for more than 24 hours and have not heard anything, open a new support case and mention that you are following up on a previous case. Include the case number from your first report if you have it. This creates a new ticket and may route you to a different agent who can help faster.

If you believe your issue is urgent — for example, you were injured in a ride or you think your account has been hacked — select "Safety" as the issue category. Safety cases are prioritized and usually get a response within a few hours, even outside normal business hours.

Frequently Asked Questions

Can I call Uber without using the app?

No. Uber requires you to open a support case through the app or website first. Once you create a case, Uber will provide a phone number for a callback or offer chat support. You cannot reach Uber by calling a general customer service number.

How long does it take to get a callback from Uber?

Callback times vary. straightforward issues like lost items or ride disputes usually get a callback within 30 minutes to a few hours. Account security issues are prioritized and may get a response within a few hours. During peak times or on weekends, wait times can extend to 24 hours or longer.

Is Uber customer support available 24/7?

Chat support is available 24/7 in most regions. Phone support availability depends on your location and the type of issue. Safety-related issues are handled around the clock, but other issues may have limited hours in some countries.

What should I do if I do not receive a callback?

If you have been waiting more than 24 hours, open a new support case and mention that you are following up on a previous case. Include your original case number if you have it. You can also try chat support instead of requesting a callback, as chat is often faster.

Can I get a refund if my ride was cancelled or the driver did not show up?

Uber often issues an automatic credit or refund when a ride is cancelled or a driver does not arrive. You can see this credit in your app within 24 hours. If you do not see it, open a support case and request a manual review. Uber will examine the trip details and issue a refund if the cancellation was not your fault.