Uber does not publish a general customer support phone number that works for all account types and issues
Uber's main support channel is the in-app help system, not a phone line. The company routes different issues to different teams — driver problems, passenger account issues, lost items, and billing disputes each have separate paths. If you need to speak to someone by phone, the method depends on what your problem is and whether you are a driver or passenger.
Calling a number you find online claiming to be Uber support is risky. Scammers post fake support numbers on search results and social media. If you call a number that is not from Uber's official app or website, you may reach someone who will ask for your password or payment information.
Key Takeaways
- Uber's official support is inside the app under Help, not a phone number you call from outside.
- Some issues — lost items, account access problems, serious safety concerns — have phone options within the app's help system.
- Driver support has a separate phone line that passengers cannot use, and it is only listed in the driver app.
- If you find a phone number for Uber support on Google or social media, it is almost certainly a scam.
- The fastest way to reach a human is through the in-app help menu, which can connect you to a specialist for your specific problem.
How to find support options inside the Uber app
Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Help" from the menu. You will see a search box and a list of common topics like "Trip issues," "Lost items," "Account and payment," and "Safety." Tap the category that matches your problem.
After you select a category, Uber shows you articles and troubleshooting steps. At the bottom of most help pages is a button that says "Still need help?" or "Contact us." Tap this button. Depending on your issue, you will see options to message support, request a callback, or in some cases, start a phone call directly from the app.
The phone option appears only for certain problems. Lost items, account lockouts, and serious safety concerns are more likely to have a call button than a billing question or a request to change your ride preferences. If no phone option appears, messaging is your next best route — response times are usually a few hours during business hours.
When Uber will call you back instead of you calling them
If you request a callback through the app, Uber's system will call your phone number on file within a set window — usually within 30 minutes to a few hours, depending on how busy support is. You do not need to stay in the app; the call comes to your phone like any other incoming call.
When the call comes in, the caller ID may show a local number or a generic Uber number, not a recognizable name. This is normal for Uber support callbacks. Before you give any information, confirm that the caller can see details about your account — ask them to tell you the last ride you took, the email on your account, or the last four digits of your payment method. A real Uber support agent will have this information.
Uber driver support phone line
Drivers have access to a separate support phone line that is not available to passengers. This number appears only in the driver app, under Help. The driver support line handles issues like account verification, payment problems, and disputes about trip earnings.
If you are a driver and cannot find the phone number in your app, open the Help menu, search for "contact support," and look for a phone icon. The number will be listed there. This line is staffed during Uber's business hours, which vary by region.
What to do if you cannot reach support through the app
If the app is not loading, you cannot log in, or you have a serious safety emergency, you have limited options outside the app. For safety emergencies — if you are in when ready danger — call 911 or your local emergency number. Do not wait for Uber support.
For account access problems, go to Uber's website on a computer or mobile browser (not the app). Log in if you can, or use the "Forgot password" link. Once you are in your account online, you can access the Help section from the website and request support the same way you would in the app.
If you are locked out of your account and cannot reset your password, the website's Help section will let you describe your problem and request a callback. This route is slower than the app — response times can be 24 hours or more — but it works when the app does not.
How to avoid Uber support scams
Scammers create fake Uber support numbers and post them on Google, Facebook, and Reddit. When you call, they answer as if they work for Uber and ask you to verify your account by providing your password, email, or payment card details. They then use this information to lock you out of your account or charge your card.
The safest rule: never call a number you found on the internet. Always start from the official Uber app or website. If you must call someone, initiate the call through the app's Help menu, not by dialing a number you looked up. If you have already called a number and gave out your password or card details, change your password when ready and contact your bank or credit card company to report the fraud.
Response times and what to expect when you contact support
In-app messaging usually gets a response within a few hours during business hours (roughly 6 a.m. to midnight in your time zone). Callback requests are typically fulfilled within 30 minutes to 2 hours, though this varies by region and how busy support is. Late-night or early-morning requests may take longer.
When you contact support, have your trip details ready — the date, time, and destination of the ride in question, or your account email address. Support agents can see your account history, but telling them the specific trip upfront speeds up the process. If your issue involves a payment dispute or a lost item, a photo or receipt helps.
Support cannot always reverse a trip charge or refund a fare on the spot. They may tell you they are investigating and will follow up by email within a few days. This is normal. Keep your case number (Uber provides one when you open a support request) and check your email for updates.
Frequently Asked Questions
Is there a main Uber customer service phone number I can call?
No. Uber does not publish a general phone number for customer support. All support is routed through the app or website. Any phone number claiming to be Uber's main support line that you find online is a scam.
Can I call Uber if I am in the middle of a trip?
Yes. If you are in an active trip and need to reach the driver, tap the driver's name at the top of the trip screen to call or message them directly. If you need to reach Uber support during a trip, use the Help menu in the app — you can request a callback while the trip is ongoing.
What if I called a fake Uber support number and gave them my password?
Change your Uber password when ready from the website or app. Then check your account for any unauthorized trips or payment methods you did not add. If you see charges you did not make, contact your bank or credit card company right away. You can also report the scam to Uber through the in-app Help menu.
How do I know if a callback from Uber is real?
A real Uber support agent will be able to tell you details about your account — your registered email, your last ride, or the last four digits of your payment method — without you providing them first. If the caller cannot confirm these details or asks you to verify your password, hang up and report it.
Does Uber have support on social media like Twitter or Facebook?
Uber has official accounts on Twitter and Facebook, but these are not the fastest way to reach support for urgent issues. Social media responses can take days. For when ready help, use the in-app Help menu and request a callback. You can try social media if you have already waited through other channels and want to escalate.