Uber does not publish a single customer service number for drivers
Uber handles driver support through the app itself — there is no general phone line you can call. Instead, you contact support through the Help section in your driver app, which routes you to chat, phone, or email depending on your issue and Uber's current staffing. The phone option appears only for certain problems; for others, chat or email is the only route available.
If you need to reach someone when ready, the in-app chat is usually faster than waiting for a callback. Response times vary by time of day and how busy the support team is, but chat typically connects you within minutes during business hours.
Key Takeaways
- Contact Uber driver support through the Help section in your driver app, not through a published phone number.
- Chat support is available in the app and often responds faster than phone or email, though wait times depend on the time of day.
- Phone support appears as an option only for certain issues; you cannot always choose to call instead of chat.
- The type of problem you report — a safety issue, payment question, or account access problem — determines which support channels Uber offers you.
How to find support options in your driver app
Open the Uber Driver app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" from the menu. You will see a list of common issues like "I have a question about my earnings," "I need help with my account," or "I have a safety concern." Tap the category that matches your problem.
After you select a category, Uber shows you articles that might answer your question. If none of those work, you will see a button to contact support. That button may say "Chat with us," "Call us," or "Email us" — the option depends on what Uber has available for your issue type at that moment.
If you see multiple options, chat is usually the fastest. You type your question and a support agent responds in the chat window. You do not have to wait on hold, and you can continue driving while you wait for replies.
When phone support is available
Uber offers phone support for certain urgent issues: account access problems (you cannot log in), payment disputes, or safety concerns. If your issue falls into one of these categories, the Help section will show a "Call us" button with a callback option. You enter your phone number, and Uber calls you back rather than you calling them.
Wait times for callbacks vary. During peak hours (early morning, evening rush, late night), you may wait 30 minutes to an hour. During slower times, callbacks often come within 10 to 15 minutes. Uber does not publish exact wait times, and they change based on how many drivers are contacting support at the same time.
If you do not see a phone option in the Help section, Uber is not offering phone support for your particular issue. In that case, chat or email is your only route.
Chat support and response times
The in-app chat connects you to a support agent without a wait queue in most cases. You describe your problem, and an agent responds. The first response usually comes within a few minutes, though during very busy times (weekend evenings, major events in your city) it can take longer.
Chat support can handle most driver questions: earnings clarification, trip details, account settings, payment methods, and general account issues. For complex problems that require account investigation, the agent may ask you to follow up by email so they have time to look into your account history.
Keep your chat window open while you wait for responses. If you close the app, you may lose the chat thread, though Uber sometimes saves recent chats in your Help history.
Email support and when to use it
Email is the slowest support channel but useful for issues that need documentation or a detailed explanation. You reach email support through the Help section by selecting "Email us" if that option appears. Uber typically responds to emails within 24 to 48 hours, though during high-volume periods it can take longer.
Use email when you need to attach documents (screenshots, receipts, photos of damage) or when you want a written record of your conversation. Email is also the right choice if you have already chatted or called and need to escalate your issue or provide additional information.
When you email, include your driver account email address, the specific date and time of the trip or issue you are reporting, and as much detail as possible. The more information you provide upfront, the faster the agent can investigate and respond.
Issues that require different contact methods
Safety concerns — threats from passengers, accidents, or suspicious activity — should be reported when ready through the Help section. Uber prioritizes safety reports and may offer phone support for these. If you are in when ready danger, call 911 first, then report to Uber.
Account access problems (forgotten password, locked account, suspicious login attempts) usually have a phone callback option because they need to be resolved quickly. Chat can also handle these, but phone is faster if you need to verify your identity.
Earnings disputes, missing payments, or payment method issues are typically handled through chat or email. These require Uber to review your account history, so they are not usually resolved in a single phone call.
Vehicle or insurance questions may be routed to a specialized team. If you are asking about vehicle requirements, insurance coverage, or vehicle registration, the Help section will direct you to the right department.
What to have ready before you contact support
Before you start a chat or call, gather information about your issue. Have your driver account email address ready, the date and time of the trip you are asking about (if applicable), and any relevant trip or payment details. If you are reporting a safety issue, note the passenger name or trip ID.
If you are disputing a charge or reporting missing earnings, have your bank account information and recent payment history available. If you are asking about vehicle requirements or documents, have your vehicle registration and insurance information nearby.
Taking a screenshot of the problem before you contact support is also helpful — for example, a screenshot of an error message, a missing trip in your earnings history, or an unusual charge.
Frequently Asked Questions
Can I call Uber driver support directly without using the app?
No. Uber does not publish a general phone number for drivers to call. All contact must start through the Help section in your driver app. If phone support is available for your issue, Uber will call you back after you request it in the app.
How long does it take to get a response through chat?
Chat responses usually come within a few minutes during business hours, but wait times vary based on how many drivers are contacting support at the same time. Late night, early morning, and weekend evenings tend to be busier. You may wait 10 to 30 minutes during peak times.
What if I have already contacted support and did not get my issue resolved?
You can contact support again through the Help section and mention that you have already reported this issue. Include the date of your previous contact if you remember it. For complex issues, email support and reference your previous chat or call in your message.
Is there a way to reach Uber driver support outside the app?
Not through an official Uber phone line. Some cities have local Uber driver support centers where you can visit in person, but these are not available everywhere. Check the Help section in your app to see if your city has a support center listed.
What should I do if I cannot access my driver app to contact support?
If you cannot log into your account, try resetting your password through the login screen. If that does not work, you may need to contact support from a different device or ask someone else to help you access the Help section. If you have a phone callback option available, that is your fastest route when you cannot use the app.