How to contact Uber support and reach a driver
Uber does not publish driver phone numbers publicly, and drivers are not required to share their personal numbers with passengers. Instead, Uber provides in-app messaging and a support phone line so you can reach the company directly about a ride, a lost item, or a driver concern. If you need to contact a specific driver, the app's messaging feature is the official channel — it connects you without exposing either person's phone number.
The method you use depends on what you need. If you have a question about an active ride or a completed trip, the app is fastest. If you cannot access the app or need to report a safety issue, Uber's support line is available by phone. For lost items, you can report through the app and Uber will contact the driver on your behalf.
Key Takeaways
- Uber's in-app messaging feature lets you contact a driver without sharing phone numbers with each other.
- Uber support can be reached by phone at 1-800-253-0392 in the United States, though wait times vary by time of day and issue type.
- If you lose an item during a ride, report it through the app and Uber will notify the driver — you do not need the driver's direct number.
- Driver phone numbers are not shared through the app, and requesting them directly from a driver is not recommended for safety reasons.
Contacting Uber support by phone
Uber's main support line in the United States is 1-800-253-0392. This number connects you to Uber's customer service team, which handles account issues, ride disputes, lost items, and safety concerns. Wait times depend on call volume and the time of day — evenings and weekends typically have longer queues than weekday mornings.
When you call, have your Uber account email address and the trip number ready if your question is about a specific ride. The trip number appears in your ride history in the app. If you are calling about a lost item, be prepared to describe what you lost and which ride it was on.
For non-urgent issues, the in-app support option is often faster because you can submit your question and receive a response without waiting on hold. The app will show you an estimated response time when you open the support chat.
Using the app to message a driver
The in-app messaging feature appears once a driver has accepted your ride request. You will see a chat icon at the top of the ride screen. Tap it to send a message directly to the driver — for example, to let them know you are running five minutes late, or to clarify your pickup location.
Messages sent through the app go through Uber's servers, so neither you nor the driver sees the other's phone number. This protects both parties' privacy. The driver receives a notification of your message and can respond while they are on the way or waiting for you.
If a ride is already complete, you cannot message the driver through the app. In that case, use Uber support to report an issue or ask a question about the trip.
Reporting a lost item
If you left something in an Uber vehicle, open the app and go to your ride history. Find the trip where you lost the item and tap on it. Select "Lost item" from the menu. Describe what you lost, where you think you left it, and when the ride took place.
Uber will send a notification to the driver asking them to check the vehicle and contact you if they find it. You do not need the driver's phone number for this process — Uber handles the communication. If the driver finds your item, Uber will provide instructions for how to retrieve it, which may include arranging a time to meet or having the driver return it to you.
Lost item reports are usually reviewed within 24 hours. If the driver does not respond or the item is not found, Uber support can help you explore other options.
When you might need a driver's phone number
In most situations, you do not need a driver's phone number. The in-app messaging system is designed to handle communication about pickups, drop-offs, and ride issues. However, some drivers may choose to share their number with you during or after a ride if they want to stay in touch for future rides or other reasons.
If a driver offers their number, it is their choice to do so. You should never ask for it or feel obligated to share yours. Uber's system is built to keep both parties' contact information private unless they choose otherwise.
If you have a safety concern about a driver or a ride, report it to Uber support instead of trying to contact the driver directly. Uber takes safety reports seriously and can investigate and take action if needed.
Contacting Uber about driver behavior or safety
If you had a problem with a driver — whether it was rude behavior, a safety concern, or a route issue — report it through the app. After a completed ride, open the trip details and scroll down to find the "Report a Problem" option. Describe what happened and select the category that best fits your concern.
For urgent safety issues during a ride, you can also call 911 directly. If you feel unsafe, end the ride and exit the vehicle. After you are safe, report the incident to Uber support with as much detail as you can provide.
Uber reviews all safety reports and may deactivate a driver's account if the behavior violates their community guidelines. You do not need the driver's phone number to make a report — Uber's system identifies the driver through the trip record.
Uber support options beyond the phone line
In addition to the phone line, you can reach Uber support through the app itself. Open the app, tap the menu icon, and select "Help." Choose your issue from the list and either chat with support or call from that screen. The in-app chat option often has shorter wait times than the main phone line.
You can also visit help.uber.com on a web browser to search for answers to common questions, view your account settings, and submit a support request. Some issues can be resolved by reading the help articles without contacting support directly.
Email support is available for certain account issues, though response times are typically longer than phone or chat. The app will provide an email option if it is available for your specific issue.
Frequently Asked Questions
Can I get a driver's phone number before the ride starts?
No. Uber does not show driver phone numbers in the app before or after a ride. You can see the driver's name, photo, vehicle details, and real-time location on the map. If you need to communicate with the driver, use the in-app messaging feature once they have accepted your request.
What if the driver is not responding to my messages?
If a driver is not responding to in-app messages and your ride is active, try calling Uber support at 1-800-253-0392. They can contact the driver or help you cancel the ride if needed. If the ride is already complete, report the issue through the app's "Report a Problem" option.
Is it safe to share my phone number with a driver?
That is your choice. Some passengers and drivers exchange numbers for future rides or other reasons. However, you are never required to do so, and Uber's system is designed to work without sharing personal contact information. If you do not feel comfortable sharing your number, you can decline politely.
How long does it take to hear back from Uber support?
Response times vary. In-app chat support typically responds within a few minutes to a few hours depending on demand. Phone support wait times range from a few minutes to over an hour during peak times. For non-urgent issues, email or the help center may take 24 to 48 hours.
Can I request a specific driver for my next ride?
Uber does not have an official feature to request a specific driver. However, if you had a good experience with a driver and they shared their number with you, you could contact them directly to arrange a ride outside the app. Keep in mind that this is a personal arrangement and not covered by Uber's insurance or policies.