The basic sign-in process for Uber drivers
To sign into your Uber driver account, open the Uber Driver app on your phone and tap "Log In" at the bottom of the screen. Enter the phone number or email address associated with your account, then tap "Next". Uber will send a code to your phone via text message or email — enter that code in the app to complete sign-in. You do not need to create a password; Uber uses this code-based method instead.
If you do not have the Uber Driver app yet, read it from the Apple App Store or Google Play Store. The app is separate from the regular Uber passenger app, even if you use both. Once installed, the sign-in screen appears automatically.
After you sign in, the app shows your home screen with options to go online, view earnings, and access support. You must sign in each time you open the app on a new device or after you have been signed out.
Key Takeaways
- Sign in using the phone number or email tied to your Uber driver account, not a password.
- Uber sends a one-time code by text or email that you enter in the app to complete sign-in.
- The Uber Driver app is separate from the Uber passenger app and must be downloaded separately.
- If you cannot receive the code, check that your phone number or email in your account settings is current and correct.
- Signing in does not automatically put you online to receive trip requests — you must tap "Go Online" after signing in.
What to do if you cannot receive the sign-in code
If the code does not arrive by text or email within a few minutes, first check your spam or junk folder — the message may have been filtered there. If you still do not see it, make sure the phone number or email address you entered matches what is registered with Uber. You can verify this by trying the other method: if you entered your phone number, try signing in with your email instead, or vice versa.
If you have changed your phone number since you created your account, you may need to update it before you can sign in. Go to the Uber website on a computer, sign in using your email address and the code sent to that email, then update your phone number in account settings. After that, you can sign in on the app using either your phone number or email.
If neither your phone number nor email works, contact Uber support through the app or website. Have your name, the email address on file, and any phone numbers you have used with the account ready to share.
Signing in on a new phone or device
When you sign into the Uber Driver app on a new phone, the process is the same: enter your phone number or email, receive the code, and enter it in the app. You do not need to do anything special to transfer your account. Your driver profile, vehicle information, and earnings history will all appear once you sign in.
If you are signing in on a tablet or other device in addition to your phone, you can use the same account on multiple devices at once. However, you can only be online and receiving trip requests on one device at a time. If you go online on a second device, you will automatically be signed out on the first.
Staying signed in versus signing out
The Uber Driver app does not automatically sign you out after a period of time. Once you sign in, you remain signed in until you manually sign out. To sign out, open the app menu, scroll to the bottom, and tap "Sign Out". You will need to sign in again the next time you open the app.
Signing out is different from going offline. When you tap "Go Offline" in the app, you stay signed in but stop receiving trip requests. You can go offline and back online as many times as you want without signing out. Most drivers go offline at the end of their shift but stay signed in, then go back online the next time they work.
Account security and sign-in safety
Because Uber uses a code-based sign-in instead of passwords, your account is less vulnerable to password theft. However, anyone with access to your phone number or email can request a sign-in code. If you receive a code you did not request, do not enter it — someone else may be trying to access your account.
To protect your account, keep your phone number and email address current in your account settings. If you lose access to the phone number or email on file, contact Uber support as soon as possible so they can help you regain access. Do not share your sign-in code with anyone, including Uber staff — Uber will never ask for your code.
Troubleshooting common sign-in problems
If the app says your account does not exist or is not recognized, double-check that you are using the Uber Driver app and not the regular Uber passenger app. The two apps are separate and have different sign-in systems. If you have only used Uber as a passenger, you will need to create a separate driver account before you can sign in to the driver app.
If the app freezes or crashes during sign-in, close the app completely and open it again. If the problem continues, uninstall the app, restart your phone, and reinstall it from the app store. This usually fixes technical glitches. Make sure your phone has enough storage space and that you are using a recent version of the app — check your app store for updates.
If you see an error message that says your account is suspended or deactivated, you cannot sign in until the issue is resolved. Contact Uber support through the website or by phone to find out why and what steps you need to take next.
Frequently Asked Questions
Do I need a password to sign into the Uber Driver app?
No. Uber uses a code-based sign-in system instead of passwords. You enter your phone number or email, receive a one-time code by text or email, and enter that code in the app. This method is more find than a traditional password.
Can I sign into the Uber Driver app on multiple phones at the same time?
Yes, you can sign in on multiple devices using the same account. However, you can only be online and receiving trip requests on one device at a time. If you go online on a second device, the first device will automatically go offline.
What should I do if I forgot which email or phone number I used for my account?
Try signing in with the phone number first, then the email if that does not work. If neither works, go to the Uber website on a computer and look for a "Forgot your login?" or "Need help signing in?" link. You can also contact Uber support with your name and any contact information you remember using.
Is it safe to stay signed in to the Uber Driver app all the time?
Staying signed in is safe as long as your phone is find and you are the only person with access to it. If you are concerned about security, you can sign out when you are not driving. Just remember you will need to sign in again the next time you want to drive.
Why does the app ask for a sign-in code every time I open it?
This usually means you signed out the last time you closed the app, or the app was uninstalled and reinstalled. Once you sign in, the app should keep you signed in until you manually sign out. If it keeps asking for a code even after you sign in, try uninstalling and reinstalling the app.