Where to find Uber driver support
Uber offers support through the Uber Driver app, the Uber website, and a phone line. The fastest route depends on what you need: account issues go through the app, payment questions go to the website's Resolution Center, and urgent safety concerns go to the phone line. Most drivers start in the app because it connects you to the right department without waiting.
Open the Uber Driver app, tap the menu icon (three horizontal lines), and select "Help." From there you can browse common issues, submit a support request, or start a chat with a support agent. The chat feature usually connects you within a few minutes during business hours. For issues that need documentation — like a dispute over a fare or a report of damage — you can upload photos or receipts directly in the app.
If you prefer the website, go to driver.uber.com, sign in, and look for "Help" in the top menu. The Resolution Center handles payment disputes, trip issues, and account problems. You can also call Uber's driver support line, though wait times vary by location and time of day. The phone number appears in your app under Help.
Key Takeaways
- The Uber Driver app is the main channel for support and usually connects you to an agent faster than the website or phone line.
- Payment disputes and trip issues are handled through the Resolution Center, where you can upload photos or documents to support your case.
- Safety concerns — accidents, threats, or damage to your vehicle — should be reported when ready through the app or by calling the driver support line.
- Uber's support hours vary by location, and response times are usually faster during peak hours than late night or early morning.
- Keep records of trips, messages with passengers, and any damage or incidents, because support agents will ask for details when you file a claim.
Common reasons drivers contact support
Drivers most often reach out about payment issues: a fare that seems wrong, a tip that didn't arrive, or a payment that's missing from their account. The Resolution Center lets you dispute a specific trip by selecting it from your earnings history, describing the problem, and uploading evidence. Uber usually responds within a few days, though complex cases can take longer.
Account access problems are also common — a driver locked out of their account, a phone number that needs updating, or a document that expired. These issues usually resolve faster because support can reset your access or update your information directly. Have your legal name, phone number, and email ready when you contact them.
Vehicle and insurance questions come up regularly too. If you're unsure whether your personal insurance covers Uber driving, or if you want to know about Uber's insurance coverage during different trip phases, support can point you to the right resources. Uber also handles reports of vehicle damage from passengers or accidents during trips.
How to report safety issues or passenger disputes
If a passenger threatens you, becomes aggressive, or damages your vehicle, report it when ready through the app. Open the trip details, scroll to the bottom, and tap "Report Safety Issue" or "Report Damage." Describe what happened, note the time and location, and upload any photos of damage or screenshots of messages. Do not wait until the next day — the sooner you report, the sooner Uber can review the incident.
For serious safety threats — if you feel in danger during or when ready after a trip — call 911 first, then report to Uber. Uber's support team can see your location history and the passenger's account, which helps them investigate. They may deactivate a passenger's account or take other action depending on what they find.
If a passenger disputes the fare or claims you took a wrong route, Uber's support team will review the GPS data from the trip. That's why it's important to keep the app open and running during the entire trip — it creates the record that support uses to investigate. If you believe the passenger's claim is false, explain your side clearly and let the data speak for itself.
Understanding Uber's resolution process
When you submit a dispute or report through the app, Uber assigns it a case number and sends you a confirmation. You can check the status of your case anytime by going back to that trip in your history and tapping "View Case Status." Most cases show a status like "Under Review," "Resolved," or "More Information Needed."
If Uber needs more details, they'll message you through the app asking for clarification, additional photos, or documentation. Respond as soon as you can — delays on your end can slow down the investigation. Once Uber has all the information, they make a decision and notify you of the outcome. If they rule in your favor, any refund or adjustment appears in your next payout.
If you disagree with Uber's decision, you can appeal through the same case. Tap "Appeal" and explain why you think the decision was wrong. Include any new information or evidence you have. Appeals go to a different team, and the process takes longer, but you do have the chance to contest the outcome.
What documents and information to keep
Keep screenshots of your trip history, passenger messages, and any communication with support. If a passenger claims you damaged their property or took a wrong route, Uber will ask for your version of events — having the original trip details and your notes helps your case. Take photos of your vehicle before and after each shift if you drive a shared vehicle or if you've had disputes before.
Save receipts for any vehicle maintenance, repairs, or damage you believe a passenger caused. If you file a damage claim with Uber, you may need to show that the damage is new and not pre-existing. A photo from before the trip, paired with a photo after, makes a strong case.
Write down the date, time, and details of any incident — a rude passenger, a safety concern, or a navigation issue — as soon as it happens. When you report it to Uber, you can reference these notes to give a clear, detailed account. Support agents handle dozens of cases a day, so specific details help them understand your situation quickly.
Contacting Uber about account or document issues
If your driver account is locked, your documents are expiring, or you need to update your information, go to the Help section in the app and search for "Account" or "Documents." Uber will show you which documents are current and which need renewal. You can upload new documents directly in the app — a new driver's license photo, proof of insurance, or vehicle registration.
Document reviews usually take a few days. During that time, you may not be able to go online. Uber will notify you when your documents are approved or if they need more information. If they reject a document, they'll explain why — common reasons include poor image quality, expired dates, or information that doesn't match your account.
If you're locked out of your account and can't access the app to upload documents, call the driver support line. They can verify your identity and either unlock your account or guide you through the document process over the phone. Have your legal name, date of birth, and phone number ready.
Getting help with earnings and payments
Your earnings appear in the Earnings tab of the Uber Driver app. You can see each trip's fare, any tips, and any adjustments Uber made. If a trip's fare looks wrong — if the distance or time doesn't match what you drove — you can dispute it through the Resolution Center. Select the trip, tap "This fare doesn't look right," and explain the issue.
Payments go to your bank account on a set schedule, usually weekly or daily depending on your location and settings. If a payment is missing or late, check your bank account first to make sure it didn't arrive under a different name. Uber payments often show as "Uber" or "Rasier" (Uber's parent company) on your bank statement. If the payment truly didn't arrive, contact support with the date and amount you're missing.
If you've turned off when ready cashout or changed your bank account, that can delay payments. Go to the Wallet section in the app to check your payment method and settings. Support can help you update your bank information or troubleshoot why a payment failed.
Frequently Asked Questions
How long does it take for Uber to respond to a support request?
Response time depends on the issue and how busy support is. straightforward account questions usually get a response within a few hours. Disputes over fares or damage claims can take a few days because support needs to review trip data or photos. During peak hours (evenings and weekends), wait times are longer.
What if I disagree with Uber's decision on a dispute?
You can appeal the decision through the same case in the app. Tap "Appeal" and explain why you think Uber's decision was wrong. Include any new evidence or information. Appeals go to a different team and take longer to review, but you do have the chance to contest the outcome.
Can I call Uber support instead of using the app?
Yes, the phone number for driver support is in the Help section of the Uber Driver app. Phone support is available, but wait times vary by location and time of day. The app chat feature is usually faster, especially for non-urgent issues. Call if you're locked out of your account or have a safety concern that needs when ready attention.
What should I do if a passenger damages my vehicle?
Report it when ready through the app by opening the trip, scrolling to the bottom, and tapping "Report Damage." Take photos of the damage and upload them. Describe what happened and when. Uber will review the case and may cover the damage or deactivate the passenger. Keep receipts if you repair the damage, as you may need them for your claim.
How do I update my driver's license or insurance information?
Go to the Help section in the app and search for "Documents" or "Account." You'll see which documents are current and which need renewal. Upload new documents directly in the app. Uber usually reviews them within a few days. If they reject a document, they'll explain why and you can resubmit.