Uber does not publish a single phone number for driver support
Uber handles driver issues through the app itself, not through a traditional customer service phone line. When you open the Uber Driver app and tap the menu icon (three horizontal lines), you will see a "Help" section. From there, you can describe your problem, and Uber routes it to the right team. The app shows you an estimated response time before you submit.
This system exists because Uber operates in hundreds of cities with different rules, payment structures, and local issues. A support agent in the app can see your trip history, earnings, vehicle documents, and local regulations all at once. A phone agent would need you to repeat all of that information.
That said, there are ways to reach a human, and knowing which route works fastest depends on what your problem is.
Key Takeaways
- The Uber Driver app's Help section is the official channel for all driver support requests, and you can see the response time before you submit.
- Serious safety issues or account deactivation should be reported through the app when ready, not through social media or third-party numbers.
- Uber's Twitter account (@Uber_Support) sometimes responds to driver complaints faster than in-app support, but only if your issue is time-sensitive.
- Phone numbers claiming to be Uber driver support are often scams; always initiate contact through the official app.
- Response times vary by city and issue type, but the app will tell you the expected wait before you submit your request.
How to contact support through the Uber Driver app
Open the Uber Driver app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Help." You will see a list of common issues: payment, trips, documents, account access, and safety. Tap the category that matches your problem.
Uber then shows you a set of articles and FAQs related to that category. If none of them solve your problem, scroll to the bottom and tap "Still need help?" or "Contact support." You will be asked to describe what happened. Be specific: include the trip number if it is about a ride, the date, and what you have already tried. Uber will show you an estimated response time — this varies by city and how busy the support team is.
After you submit, you can check the status of your request by going back to Help and tapping "My requests." Uber will send you a notification when someone responds.
When to use Twitter or other public channels
Uber's official Twitter account is @Uber_Support. If your issue is urgent — for example, your account was deactivated without explanation, or you have not been paid for rides from weeks ago — you can tweet at them. Include your driver account email address (do not post your full name or phone number publicly). Uber's social media team sometimes responds faster than in-app support because they handle escalations.
However, do not rely on Twitter as your first step. Use it only if you have already submitted a request through the app and have not heard back within the timeframe Uber promised, or if your issue is genuinely time-sensitive (for example, you are locked out of your account during a shift).
Other social media channels like Facebook or Instagram are monitored less frequently and are not reliable for urgent issues.
What to do if you cannot access the app
If you are locked out of your Uber Driver account or the app will not open, you have limited options. First, try uninstalling and reinstalling the app. If that does not work, try logging in through a web browser at partners.uber.com. Some account issues can be resolved there.
If the web login also fails, you will need to contact support, but you cannot do it through the app. In this case, go to the Uber Help Center at help.uber.com, select "Driving and Delivering," and look for "Account access" or "Login issues." You can submit a request there without opening the app. Uber will respond to the email address associated with your account.
Numbers and websites that are not official Uber support
Many websites list phone numbers claiming to be Uber driver support. Most of these are not legitimate. Scammers create fake support lines to steal driver information or money. If you call a number you found online and someone asks for your password, bank details, or Social Security number, hang up when ready.
Uber will never ask for your password through email, phone, or text. Uber will never call you asking for payment to reactivate your account. If you see a number advertised as "Uber driver support," verify it by checking the official Uber website or the app itself.
The only official channels are the Help section in the Uber Driver app, the web-based Help Center at help.uber.com, and Uber's verified social media accounts (@Uber_Support on Twitter).
Common issues and how long they typically take to resolve
Payment disputes — missing earnings, incorrect fare calculations, or failed deposits — usually get a response within 24 to 48 hours through the app. Document-related issues (expired license, insurance, or vehicle registration) may take longer if Uber needs you to upload new files and then review them.
Account deactivation is treated as urgent. If your account was deactivated and you believe it was a mistake, submit a request when ready through the Help section. Uber will review your account history and either reactivate you or explain why the deactivation stands. This can take anywhere from a few hours to several days depending on the reason.
Safety concerns — if you were threatened by a passenger, or if you witnessed something illegal — should be reported through the app right away. Uber has a dedicated safety team, and these reports are prioritized.
What information to have ready before you contact support
Before you submit a support request, gather the details Uber will need. If your issue is about a specific trip, have the trip number ready (you can find it in your earnings history). If it is about payment, note the date range and the amount you believe is missing. If it is about documents, know which document expired or was rejected.
Have your driver account email address and phone number available. Do not include your password or full Social Security number in your message, even if Uber asks for it — Uber support already has access to your account and will not need you to type sensitive information into a text field.
If you are reporting a safety issue, write down what happened, when it happened, and any details about the passenger (their name from the app, the vehicle they were in, or a description). The more specific you are, the faster Uber can investigate.
Frequently Asked Questions
Is there a phone number I can call to reach Uber driver support?
Uber does not publish a general phone number for driver support. All support requests go through the Help section in the Uber Driver app or through the web-based Help Center. If you cannot access the app, use help.uber.com to submit a request by email.
How long does it usually take to get a response from Uber support?
Response times vary by city and issue type. The app shows you an estimated wait time before you submit your request. Payment issues typically get responses within 24 to 48 hours. Account deactivation and safety concerns are prioritized and may be resolved faster, though it depends on the complexity of the issue.
What should I do if I think a support number I found online is fake?
Do not call it. Scammers create fake Uber support lines to steal driver information. The only official channels are the Help section in the Uber Driver app, help.uber.com, and @Uber_Support on Twitter. If you are unsure, check the official Uber website or contact support through the app.
Can I call Uber support if my account is deactivated?
You cannot call, but you can still submit a request. Go to help.uber.com, select "Driving and Delivering," and describe your issue. Uber will respond to your email. If you believe the deactivation was a mistake, explain why in your message and include any relevant details about your account history.
What if Uber support is taking too long to respond?
If the estimated response time has passed and you have not heard back, try tweeting @Uber_Support with your driver account email address. Include a brief description of your issue and mention that you submitted a request through the app. Social media escalations sometimes get faster responses, but only use this if you have already waited the promised time.