Uber does not publish a single driver support phone number that works for all issues
Uber driver support is handled through the app itself, not a central phone line. The way you contact support depends on what you need help with — whether it is a payment problem, a safety concern, a vehicle issue, or a dispute about a trip. Uber routes different types of requests to different teams, and the fastest way to reach the right one is usually through the in-app support menu rather than searching for a phone number.
If you need to speak to someone by phone, you can request a callback through the app, and Uber will call you back within a set timeframe. This is different from calling a number yourself — you initiate the contact through your driver account, and the system connects you to an available agent.
Key Takeaways
- Uber driver support is accessed through the app's Help menu, where you select your issue type and request a callback if you need to speak by phone.
- The callback option is available for most issues, and Uber will call you back rather than you calling a number, though wait times vary by issue type and location.
- Safety emergencies should go to 911, not Uber support, because Uber support handles account and payment issues, not active threats.
- Different issue types — payment disputes, vehicle documents, trip problems — route to different support teams, so describing your issue clearly in the app speeds up the process.
- If you cannot reach support through the app, you can contact Uber through their website's support portal or check your driver documents for region-specific contact information.
How to request a callback through the Uber driver app
Open the Uber Driver app and tap the menu icon (usually three horizontal lines in the top left or bottom right, depending on your phone). Select "Help" or "Support." You will see a list of issue categories — for example, "Account and Profile," "Payments and Payouts," "Vehicle Documents," "Trip Issues," or "Safety."
Tap the category that matches your problem. The app will show you a description of common issues in that category and may offer solutions without needing to contact support. If you need to speak to someone, look for a button that says "Contact Support," "Get Help," or "Call Us." Tap it, and you will be asked to confirm your phone number. Uber will then call you back, usually within a few minutes to a few hours depending on how busy the support team is.
Keep your driver account open and your phone nearby while you wait for the callback. The call will come from a number that may not display as "Uber" on your phone — it might show as a local or toll-free number depending on your region.
What happens when you request a callback
When Uber calls you back, you will speak to a support agent who can see your account, your trip history, and the issue you reported. Have your driver information ready — your name, phone number, and the details of the trip or account problem you are calling about. The agent can usually resolve payment issues, answer questions about vehicle documents, explain trip ratings or deactivation, and help with account access problems.
The callback system is designed to reduce wait times compared to a traditional phone queue. Instead of holding on the line, you can do other work while waiting for the call. However, if you miss the callback, you will need to request another one through the app.
Issues that require when ready phone contact or 911
If you are in when ready danger — a passenger is threatening you, you are being followed, or you are in a car accident — call 911 first. Uber support cannot respond to active emergencies. After you have contacted emergency services, you can report the incident to Uber through the app.
For urgent account issues like a sudden deactivation that prevents you from driving, the callback option is still your fastest route. Describe the issue as clearly as possible when you request support so the agent who calls back has context and can escalate if needed.
Regional support options and alternative contact methods
Some regions have additional support channels. Check your driver documents or the Uber Driver app's Help section to see if your country or city has a dedicated support email, a support website, or a regional phone line. In some places, Uber partners with local support centers that may have different hours or contact methods.
You can also visit the Uber Driver support website (usually accessible through the app or by searching "Uber Driver Support" in your browser). The website often has a contact form, a knowledge base with answers to common questions, and links to region-specific support resources. Some issues — like document uploads or account verification — may be faster to handle through the website than by phone.
What to do if you cannot reach support through the app
If the callback option is not working or you are not receiving calls, try these steps: first, make sure your phone number in the app is correct and that you have not blocked Uber's number. Second, try requesting support again after a few hours, as support teams may be temporarily overwhelmed. Third, check the Uber Driver website to see if there is a contact form or email address for your region.
If you are locked out of your account and cannot access the app at all, look for a "Forgot Password" or "Account Access" option on the Uber Driver login page. This will let you reset your account and regain access to the in-app support menu. If that does not work, the website support form is your next option.
Common issues and what to expect when you call
Payment and payout questions are among the most common reasons drivers contact support. Have your bank account information, recent trip history, and any payment confirmations ready. Support can explain why a payment was delayed, help you update your banking details, or investigate a missing payment.
Vehicle document issues — expired insurance, registration, or inspection — also require support contact. Have your documents ready to describe what is expired or missing. The agent can tell you what you need to upload and how long the review process takes.
Trip disputes, low ratings, or deactivation warnings are handled by support as well. The agent can explain why a trip was flagged, what a low rating means for your account, or what steps you need to take if your account is at risk of deactivation. These conversations are recorded for quality purposes, so be clear and factual about what happened.
Frequently Asked Questions
Is there a phone number I can call directly instead of waiting for a callback?
Uber does not publish a direct phone number for driver support. The callback system is the official way to reach support by phone. If you search online for an Uber driver support number, be cautious — scam sites sometimes post fake numbers that connect you to fraudsters rather than Uber.
How long does it usually take to get a callback?
Wait times vary by location, time of day, and how busy the support team is. During peak hours, a callback might take several hours. Off-peak times may be faster. If you have not received a callback within 24 hours, try requesting support again through the app.
Can I use the callback option if I do not have a smartphone or have a bad internet connection?
You need the Uber Driver app to request a callback, which requires a smartphone and internet to initiate the request. If your phone is broken or you cannot access the app, try using the Uber Driver website on a computer to contact support through their online form instead.
What if I call 911 because of a safety issue — do I also need to contact Uber?
Yes. After police or emergency services have responded, report the incident to Uber through the app so they have a record. This helps Uber investigate and take action if needed. You can request a callback to speak to support about the incident, or you can report it through the in-app incident form.
Will Uber support help me if I have a dispute with a passenger?
Uber support can review trip details and ratings if you believe a passenger's complaint was unfair. Describe what happened clearly when you request support. The agent can see the passenger's report and your account history, and can sometimes adjust a rating or provide context about the trip.