Uber Eats customer service does not have a single phone number you can call

Uber Eats handles most customer issues through the app or website, not through a traditional customer service phone line. If you need to report a problem with an order, a missing item, or a driver issue, you start in the app itself — that is where Uber Eats can see your order history and account details. The company does offer phone support in some situations, but only after you have initiated contact through the app or website first.

The fastest way to reach someone is through the Uber Eats app. Open the app, go to your active or recent order, and select "Help" at the bottom of the screen. From there you can describe the problem, upload photos if needed, and either get an when ready refund or start a chat with a support agent. If you do not have the app, you can log into your Uber Eats account on the website and use the same Help option.

Key Takeaways

  • Uber Eats does not publish a customer service phone number; you must start with the app or website Help section to reach support.
  • The Help button in the app shows you when ready solutions for common problems like missing items or late orders, and offers refunds without waiting for an agent.
  • If you need to speak to a person, you can request a callback or chat after describing your issue in the app, and Uber Eats will contact you by phone or message.
  • For account security issues or payment problems, you may be transferred to a specialized team, but this only happens after you file a report through the app first.

How to report a problem through the Uber Eats app

Open the Uber Eats app and find the order you want to report. If the order is still active, you will see a "Help" button at the bottom of the screen. If the order is complete, go to your account menu, select "Orders," find the order in your history, and tap "Help."

The Help section will show you a list of common issues: missing items, wrong order, food quality, driver behavior, or order not received. Select the issue that matches your problem. Uber Eats will then offer you options — usually a refund, a replacement, or a credit to your account. Many issues are resolved when ready without speaking to anyone.

If the when ready options do not solve your problem, you can select "Still need help?" or a similar option to start a chat with a support agent or request a callback. You will be asked to describe what happened in more detail, and you can upload photos as proof if needed.

When Uber Eats will call you back

If you request a callback through the app, Uber Eats will contact you by phone at the number on your account. The wait time depends on how busy the support team is — it can be anywhere from a few minutes to several hours. You will receive a notification in the app when an agent is about to call.

You can also choose to chat with an agent through the app instead of waiting for a phone call. Chat is often faster than phone support because you do not have to wait for an available agent to call you back — you can message back and forth while doing other things.

If you miss a callback, you can request another one through the app. Uber Eats will not leave a voicemail with a number to call back; all contact goes through the app.

What to do if you cannot reach support through the app

If the Help button is not working or you cannot log into your account, try logging out completely and logging back in. Sometimes the app needs to refresh to show the Help option. If that does not work, try accessing Uber Eats through a web browser instead of the app.

If you are locked out of your account or cannot reset your password, go to the Uber Eats login page and select "Trouble signing in?" This will walk you through account recovery steps. If you still cannot access your account, you can contact Uber's main support line at 1-800-253-0000, which handles account access issues across all Uber services. This is the only number Uber publishes for customer contact.

Keep in mind that calling the main Uber number may result in a longer wait, and the agent may need to transfer you to the Uber Eats team. It is usually faster to fix app or login problems through the website first.

Reporting safety or fraud issues

If you have a safety concern about a driver or believe your account has been compromised, report it through the app when ready. Go to Help and select the option for safety or fraud. These reports are treated as urgent and are reviewed by a specialized team.

For payment fraud — if you see a charge you did not make — report it the same way through the app. Uber Eats can see your transaction history and can often reverse fraudulent charges within 24 to 48 hours. If you dispute a charge with your credit card company instead, it may take longer and could complicate Uber's investigation.

Contacting Uber Eats about a restaurant or driver

If you want to report a restaurant for food safety, cleanliness, or other serious issues, use the Help section in your order and select the option that describes the problem. Uber Eats reviews these reports and can suspend or remove restaurants from the platform if the complaints are verified.

For driver behavior — rude communication, unsafe driving, or arriving late repeatedly — report it through the Help section as well. Uber Eats tracks driver ratings and complaints, and drivers with too many complaints can lose access to the platform. You can also rate and leave comments about your driver after each delivery, which becomes part of their record.

Frequently Asked Questions

Is there a phone number I can call directly to Uber Eats?

Uber Eats does not publish a direct phone number. You must start with the Help button in the app or website. If you need to speak to someone by phone, you can request a callback through the app after describing your issue. For account access problems only, you can call Uber's main line at 1-800-253-0000.

How long does it take to get a refund through Uber Eats support?

when ready refunds for missing items or wrong orders usually appear in your account within minutes. If you need to wait for an agent to review your case, refunds typically process within 24 to 48 hours. The refund goes back to the payment method you used to place the order.

Can I call a restaurant directly if my order is wrong?

You can try, but Uber Eats recommends reporting the issue through the app first. The app gives Uber Eats a record of the problem and lets them investigate. If you call the restaurant directly, they may not be able to help because Uber Eats handles the payment and delivery, not the restaurant.

What if I never received my order and the driver says it was delivered?

Report it through the Help section when ready and select "Order not received." Describe what happened and upload a photo of your empty doorstep if you have one. Uber Eats will review the driver's location data and can issue a refund or send a replacement. If this happens repeatedly, you can request a callback to discuss the pattern with an agent.

How do I cancel an order and talk to someone about it?

If your order has not been picked up by a driver yet, you can cancel it directly in the app and get a full refund. If a driver has already picked up the order, cancellation is more complicated and you will need to contact support through the Help section. An agent can then decide whether a refund is possible.