What Uber Eats Com Does
Uber Eats Com is the web version of Uber's food delivery service. Instead of using the phone app, you can order food from restaurants on your computer or tablet by going to ubereats.com. You search for restaurants in your area, add items to a cart, pay online, and a driver brings the food to your address. The website works the same way as the app — you see menus, prices, delivery fees, and estimated arrival times before you confirm your order.
The main reason to use the web version is convenience if you're already at your computer, or if you prefer a larger screen to browse menus. Some people also find it easier to manage account settings or view their order history on a desktop. The website requires the same account login as the app, so your saved addresses, payment methods, and past orders carry over.
Key Takeaways
- You can order food on ubereats.com using any web browser on a computer, tablet, or phone without downloading the app.
- Your Uber Eats account, saved addresses, payment methods, and order history work the same on the website as they do in the app.
- You pay for your order online before the driver is assigned, and you can track the driver's location in real time once they pick up your food.
- Delivery fees, restaurant fees, and service charges appear before you complete checkout, so you know the full cost before confirming.
- You can contact the driver through the app or website once your order is placed, and you can rate the restaurant and driver after delivery.
How to Place an Order on Uber Eats Com
Go to ubereats.com in any web browser. If you already have an Uber Eats account, sign in with your email address or phone number. If you don't have an account, you'll create one by entering your email, setting a password, and adding your delivery address. You can also sign in with your Google or Apple account if you prefer.
Once you're signed in, enter your delivery address in the search box at the top of the page. Uber Eats will show you restaurants that deliver to that location. Browse by cuisine type, restaurant name, or use the search bar to find a specific place. Click on a restaurant to see its full menu, hours, delivery fee, and estimated delivery time.
Add items to your cart by clicking the plus button next to each dish. You can customize most items — for example, choosing toppings on a pizza or sauce on the side. When you're done selecting food, click the cart icon to review your order. Check that everything is correct, then click "Proceed to checkout." Enter or confirm your payment method, tip amount, and delivery instructions if needed. Click "Place order" to finish.
Payment and Fees on the Website
Uber Eats Com accepts credit cards, debit cards, PayPal, and gift cards. You can save multiple payment methods to your account so you don't have to enter them each time. When you reach checkout, the website shows you a breakdown of all costs: the subtotal of your food, any restaurant fees, the delivery fee, and the service charge. These amounts vary by restaurant and location.
Delivery fees depend on how far the restaurant is from your address and how busy Uber Eats is at that moment. Some restaurants offer free or reduced delivery if you order above a certain amount — this discount appears in the checkout summary. You add your tip at checkout, and you can change it after delivery if you want. The website processes your payment when ready, so the order is confirmed right away.
Tracking Your Order in Real Time
After you place your order, the website shows you a confirmation page with an order number and estimated delivery time. You can close the browser and come back to ubereats.com later to check on your order — just sign in and look at your active orders. The order status updates as the restaurant prepares your food and as the driver picks it up and heads to your address.
Once a driver is assigned and has picked up your food, you'll see a map showing their location and how far away they are. You can click on the driver's name to see their photo, rating, and vehicle details. If you need to contact the driver, click the message or call button on the order page. The driver can also contact you if they have questions about your delivery address or need to let you know they've arrived.
Saving Addresses and Payment Methods
Uber Eats Com lets you save multiple delivery addresses so you don't have to type them in every time. Go to your account settings by clicking your profile icon in the top right corner, then select "Saved addresses." Click "Add address" and enter your home, work, or another location. You can label each address so you remember which is which. When you order, you can switch between saved addresses before checkout.
You can also save multiple payment methods in your account settings under "Payment methods." Click "Add payment method" and enter your card details or link your PayPal account. Mark one as your default so it's selected automatically at checkout. You can delete or update saved payment methods anytime, and Uber Eats stores this information securely.
Viewing Your Order History and Ratings
Your order history on ubereats.com shows every order you've placed, along with the date, restaurant, total cost, and delivery address. Click on any past order to see what you ordered, how much you paid, and the driver's name and rating. You can reorder from a restaurant by clicking "Reorder" on a past order, which adds the same items to a new cart.
After delivery, you can rate the restaurant and the driver. The website prompts you to leave a rating and written review. Your ratings help other customers decide whether to order from that restaurant, and they help Uber Eats track driver performance. You can also report a problem with an order — for example, if food was missing or arrived cold — by clicking "Report issue" on the order details page.
Troubleshooting Common Issues
If you can't sign in to ubereats.com, click "Forgot password" on the login page and follow the email instructions to reset it. If you don't receive a reset email, check your spam folder or try signing in with your Google or Apple account instead. If your account was locked for security reasons, you may need to verify your identity by entering a code sent to your phone or email.
If a restaurant isn't showing up in your area, it may be closed, not currently delivering to your address, or temporarily unavailable. Try searching for a different restaurant or changing your delivery address. If you placed an order but it hasn't been confirmed after several minutes, refresh the page or sign out and back in. If the problem continues, contact Uber Eats support through the website by clicking the help icon in your account menu.
If your order is taking longer than the estimated time, you can message the driver through the website to ask for an update. If the food arrives cold or items are missing, report it when ready through the order details page. Uber Eats will investigate and may issue a refund or credit to your account.
Frequently Asked Questions
Do I need the Uber Eats app to order on ubereats.com?
No. The website works independently of the app. You can order entirely through your web browser without downloading anything. However, if you have the app installed, your account and order history sync between the app and the website.
Can I use the same account on ubereats.com and the Uber Eats app?
Yes. Your Uber Eats account works on both the website and the app. Your saved addresses, payment methods, order history, and account settings are the same on both. You can start an order on the website and finish it in the app, or vice versa.
What should I do if my order doesn't arrive?
Contact the driver through the website message feature first to confirm they have the correct address. If the order is very late, click "Report issue" on the order details page and describe what happened. Uber Eats will investigate and may refund your order or issue a credit.
Can I change my order after I place it?
Once you place an order, you cannot edit it through the website. If the restaurant hasn't started preparing your food yet, you can cancel the order and place a new one. Click "Cancel order" on the order details page. If the restaurant has already started cooking, cancellation may not be possible.
Is ubereats.com safe for paying with my credit card?
Yes. Uber Eats uses encryption to protect your payment information. Your credit card details are not shared with restaurants or drivers. You can also use PayPal or a gift card if you prefer not to enter card details directly.