Ways to reach Uber Eats support
Uber Eats support is available through the app, the website, phone, and email — but the fastest route depends on what you need to report. If your order is missing or late, the app's in-order support button reaches a person who can see your delivery in real time. For account problems, billing disputes, or issues that happened more than a few days ago, email or the web form works better because you can attach screenshots and receipts.
You cannot call Uber Eats directly from a phone number you find online. Instead, you start a chat or request a callback through the app or website, and Uber's system connects you to someone. This means wait times vary — during peak meal hours (lunch and dinner) you may wait 10 to 30 minutes for a callback, while off-peak times are usually shorter.
The language you use in the app or website determines which support team handles your case. If you open Uber Eats in Spanish, your support conversation will be in Spanish. The same applies to other languages Uber Eats supports in your region.
Key Takeaways
- Use the in-app support button during an active delivery to report missing items or late arrivals, because the support person can see your order status in real time.
- For account, billing, or older orders, email or the web contact form is faster than chat because you can include photos and receipts without typing them out.
- Uber Eats does not have a direct phone number; you request a callback through the app or website and wait for someone to call you back.
- Wait times for callbacks are longest during lunch and dinner hours and shortest in early morning or late night.
Contacting support through the Uber Eats app
Open the Uber Eats app and go to the Account tab (the person icon at the bottom right). Tap "Help" and then choose the order or issue you want to report. The app will show you options: if your order is currently being delivered, you will see a "Contact Support" button that opens a chat with someone who can see your delivery in real time.
If the order is older, you will see a list of common issues like "Item missing or incorrect" or "Charged twice". Tap the one that matches your problem. The app then asks whether you want to chat now or request a callback. Chat is when ready but requires you to type; a callback means you wait for someone to call your phone number, usually within 5 to 30 minutes depending on how busy support is.
During the chat or call, have your order number ready — it appears at the top of your receipt and in your order history. If you are reporting a missing item, the support person may ask you to take a photo of your receipt or the empty bag to confirm what you ordered.
Contacting support through the Uber Eats website
Go to help.uber.com and select "Uber Eats" from the menu. You will see a search box where you can type your issue — "refund", "missing item", "account locked", or whatever applies. Uber's system will show you articles and FAQs first, but at the bottom of most pages is a "Contact Us" button.
Clicking "Contact Us" opens a form where you describe your issue in detail. You can attach up to five images or documents, which is useful if you are disputing a charge or reporting a missing item — you can upload a photo of your receipt, your bank statement, or a screenshot of the order. After you submit the form, Uber sends you a confirmation email with a ticket number. A support person will respond within 24 to 48 hours, though during busy periods it may take longer.
The web form is slower than in-app chat for active deliveries, but it is better for issues that need documentation or for problems you want to describe in detail without being rushed.
What to have ready before you contact support
Gather these details before you start a chat or call: your order number (found on your receipt or in your order history), the restaurant name, the date and time of the order, and a description of what went wrong. If you are reporting a missing item, note exactly what was missing — "one large fries" rather than "food missing".
For billing disputes, have your payment method information available (the last four digits of your card or the name of your bank account), the amount charged, and the date. If you are reporting a problem with your account — like being locked out or seeing charges you did not make — have your email address and phone number ready, because support will use these to verify your identity.
If you took a photo of the order when it arrived (showing it was damaged or incomplete), have that photo ready to upload. Screenshots of your order confirmation or your bank statement showing the charge are also useful. Support can often resolve issues faster when they can see proof of what happened.
Common reasons to contact Uber Eats support
Missing or incorrect items are the most common reason people contact support. If your order arrived with something missing, open the app, go to the order, and tap "Report a Problem" or "Item Missing". You will be asked to describe what was missing and may be asked to take a photo of the bag or receipt. Uber typically issues a refund or credit for missing items within 24 hours.
Late deliveries are another frequent issue. If your order has not arrived within the estimated time window, you can contact support through the app's in-order support button. The support person can see where your driver is and whether there is a delay. They may offer a refund or credit if the delay was significant.
Billing problems — like being charged twice, charged the wrong amount, or seeing a charge you do not recognize — require contacting support through the website form or email so you can provide documentation. Have your bank or credit card statement ready to show the charge.
Account issues like being locked out, not being able to log in, or seeing suspicious activity also go through the website form or email, because support will need to verify your identity before making changes to your account.
Response times and what to expect
In-app chat support for active deliveries usually connects you within a few minutes, though wait times are longer during lunch (11 a.m. to 2 p.m.) and dinner (5 p.m. to 9 p.m.). If you request a callback instead of chat, Uber will call the phone number on your account within 5 to 30 minutes.
For issues submitted through the website form or email, expect a response within 24 to 48 hours. During holidays or very busy periods, it may take longer. Uber will send you an email with the response and any resolution — a refund, credit, or explanation of what happened.
If your issue is not resolved in the first response, you can reply to the email or continue the chat to escalate it. Escalations may take another 24 to 48 hours. Most issues — missing items, late deliveries, billing errors — are resolved within one or two exchanges.
Frequently Asked Questions
Can I call Uber Eats directly instead of using the app?
No, Uber Eats does not have a phone number you can call directly. You must start a request through the app or website, and then Uber will call you back. This usually takes 5 to 30 minutes depending on how busy support is.
What if I do not get a response to my email or form submission?
Check your spam or promotions folder — support emails sometimes end up there. If you still do not see a response after 48 hours, log into your Uber Eats account, go to Help, and submit the form again with a note that you already reported this issue. Include your original ticket number if you have it.
Can I get a refund for a missing item without contacting support?
Some missing items are refunded automatically if the restaurant confirms the item was not included in your order. But most require you to report it through the app or website. Reporting through the app during or shortly after delivery is fastest because support can see your order details when ready.
What information does Uber Eats support need to verify my account?
For account issues, support will ask for your email address, phone number, and sometimes the last four digits of your payment method. They may also ask you to confirm recent orders or transactions to verify you own the account.
How long does it take to get a refund after I report an issue?
Refunds for missing items or billing errors usually appear in your Uber Eats account as a credit within 24 hours. If the refund is going back to your original payment method (credit card or bank account), it may take 3 to 5 business days to show up, depending on your bank.