Uber Eats does not have a single customer service phone number you can call
Uber Eats handles most customer issues through the app or website, not through a phone line. If you need to contact them about a missing item, a late delivery, a refund, or account trouble, you will work through the in-app support system first. That system can sometimes connect you to a live agent, but the path depends on what went wrong and which country you are in.
The company does not publish a general phone number for customer service. Instead, support is routed through your Uber Eats account, which means the app or website knows your order history and can match you with the right team. This also means you cannot call a number and reach someone without first identifying yourself through the app.
Key Takeaways
- Uber Eats support is accessed through the app or website under "Help," not through a published phone number.
- You can request a callback from a live agent for some issues, but the option appears only for certain problem types.
- For restaurant or driver issues, you may be able to contact them directly through the app without calling Uber Eats itself.
- If you are locked out of your account, you will need to use the login help page rather than calling support.
- Response times vary depending on how busy the support team is and what time of day you reach out.
How to find support through the Uber Eats app
Open the Uber Eats app and tap the account icon in the bottom right corner. From there, select "Help" — this is the main entry point for all customer support. You will see a list of common issues: missing items, order not received, refund requests, account problems, and others. Tap the issue that matches your situation.
After you select your issue, the app will show you troubleshooting steps or a form to fill out. For some problems, you will see a button that says "Call us" or "Get help from an agent." This button only appears for certain types of issues — not all support requests offer a phone callback option. If the button is there, tap it and the system will call you back rather than you calling a number.
If you do not see a callback option, you can still submit your issue in writing through the app. The support team will respond within a few hours to a day, depending on how busy they are. You will see their response in the same Help section where you submitted the request.
Contacting the restaurant or driver directly
Before you contact Uber Eats support, check whether you can reach the restaurant or driver yourself. If your order has not arrived and you want to know where it is, tap "Track Order" in the app. You will see the driver's location on a map and a phone icon — tap that to call the driver directly.
For issues with the restaurant — like a missing item or wrong order — you can sometimes message or call the restaurant through the app as well. Look for a "Contact Restaurant" option in your active order. Restaurants can often resolve issues faster than Uber Eats support can, especially for straightforward mistakes like a forgotten side or drink.
What to do if you cannot reach support through the app
If the Help section is not loading or you cannot find your order in the app, try accessing support through the Uber Eats website instead. Go to ubereats.com, sign in to your account, and look for a "Help" or "Contact Us" link. The website support system works the same way as the app — you select your issue and either get troubleshooting steps or a callback option.
If you are locked out of your account entirely, go to the Uber Eats login page and look for "Trouble signing in?" or a similar link. This will take you to account recovery options. You may be able to reset your password by email or phone number without needing to contact support directly.
International support and language options
Uber Eats operates in many countries, and support availability varies by location. If you are outside the United States, the Help section in your app will connect you to support in your region. Some countries have dedicated phone numbers or chat support, while others rely only on the callback system.
If you need support in a language other than English, the app will usually detect your phone's language setting and offer support in that language when available. You can also change your language preference in your account settings before reaching out.
What information to have ready before contacting support
When you reach a support agent — whether by callback or through the app — have your order number ready. You can find this in your order history in the app. If the issue involves a refund, know the original payment method and the amount. If it is about a missing item, have a photo of your receipt or the empty bag if possible.
If you are calling a driver or restaurant directly, be polite and specific about what is wrong. For example, "I ordered a large pizza with extra cheese and it has not arrived yet" is clearer than "Where is my food?" Drivers and restaurant staff are more likely to help quickly if they understand the exact problem.
Frequently Asked Questions
Can I call Uber Eats to report a problem with my order?
You cannot call a general Uber Eats number, but you can request a callback through the app's Help section for certain issues. For missing items or late orders, you can also call the driver or restaurant directly through the app's tracking page.
How long does it take to get a response from Uber Eats support?
If you submit a written request through the Help section, expect a response within a few hours to one day. If you request a callback, an agent will call you back, but wait times depend on how busy the support team is at that moment.
What if the driver or restaurant is not answering my calls?
If you cannot reach the driver or restaurant, go back to the Help section in the app and report the issue to Uber Eats directly. Include details about when you ordered, what went wrong, and whether you tried to contact the driver or restaurant. The support team can then investigate on your behalf.
Is there a phone number for Uber Eats in my country?
Most countries do not have a published phone number for Uber Eats customer service. The app's Help section will show you what support options are available in your region — some areas have chat support, others have callback options, and some have both.
What should I do if I am locked out of my Uber Eats account?
Go to the Uber Eats login page and select "Trouble signing in?" You can reset your password by email or phone number without contacting support. If that does not work, use the Help section on the login page to request support for account access issues.