How to reach Uber Eats customer service
Uber Eats customer service is available through the app, the website, and phone — but the fastest route depends on what went wrong. For order issues, the app is usually quickest because Uber Eats can see your order history and send refunds directly. For account problems or payment disputes, you may need to contact support through the website or phone to reach a human agent.
To contact support through the app: open Uber Eats, tap the menu icon (three horizontal lines) in the bottom right, select "Help," then choose your issue from the list. Most common problems — missing items, wrong order, late delivery — have a quick resolution path that lets you request a refund or credit without waiting for a response.
To reach support through the website: go to ubereats.com, sign in, tap your account icon, select "Help," and follow the same process. If you need to speak to a person, scroll to the bottom of the help page and look for a phone number or chat option. Response times vary; chat typically connects you within a few minutes during business hours, while phone lines may have longer waits during peak times (lunch and dinner hours).
Key Takeaways
- The Uber Eats app has a built-in Help section that handles most order problems — missing items, wrong food, late delivery — and can issue refunds or credits without you waiting for a response.
- For account issues, payment disputes, or problems the app cannot resolve, you will need to contact a support agent through chat or phone on the website.
- Chat support typically responds within minutes during business hours, while phone wait times are longer during lunch and dinner rushes.
- Keep your order number, delivery address, and payment method handy before you contact support, as agents will ask for these details to look up your account.
- Refunds for missing or incorrect items usually appear in your Uber Eats account credit within 24 hours, though refunds to your original payment method may take 3 to 5 business days.
What to do if your order is missing items or wrong
If you open your order and something is missing or incorrect, report it through the app as soon as possible — ideally before you close the order or rate the restaurant. Open the order in your Uber Eats app, tap "Report an issue," and select "Items missing or incorrect." Describe what was wrong, and Uber Eats will usually offer you a refund or credit on the spot.
The refund appears as a credit in your Uber Eats account within 24 hours. If you want the money back to your original payment method instead, you can request that, but it typically takes 3 to 5 business days to process. If the restaurant is at fault (they packed the wrong item or forgot something), Uber Eats may also contact them to prevent the same mistake for other customers.
If you report the issue after you have already rated the order, you can still contact support, but the process is slower. Go to your order history, find the order, tap "Help with this order," and explain what happened. A support agent will review your account history and the restaurant's records before deciding whether to issue a refund.
Reporting a late delivery or driver issue
If your order is taking longer than the estimated delivery time, you can contact the driver directly through the app by tapping the car icon and selecting "Contact driver." Many delays are caused by restaurant wait times, not the driver, so the app will show you whether the restaurant is still preparing your order.
If the driver is not moving or you cannot reach them, tap "Report an issue" and select "Delivery taking too long" or "Driver issue." Describe what happened — for example, the driver is not responding, went in the wrong direction, or cancelled without explanation. Uber Eats will contact the driver and may reassign your order to another driver if needed.
If your order never arrives, report it as "Order not received" through the app. Uber Eats will attempt to contact the driver and check their location history. If the driver cannot be reached or the order is confirmed lost, you will receive a refund or credit. This process usually takes 24 to 48 hours.
Disputing a charge or payment problem
If you were charged twice, charged the wrong amount, or see a charge you do not recognize, do not dispute it with your bank or credit card company first — contact Uber Eats support instead. A dispute with your bank can complicate the refund process and may result in your account being flagged.
Go to the website, sign in, tap your account icon, and select "Wallet" or "Payment methods." Look for the charge in question and tap "Report a problem." Describe the issue — duplicate charge, incorrect amount, unauthorized charge — and provide the order number if it is related to a specific order. A support agent will review your account and payment history.
If the charge is confirmed as an error, Uber Eats will refund it to your original payment method within 3 to 5 business days. If the charge is from a restaurant or third-party vendor (not Uber Eats directly), support may need to contact them to process the refund, which can take longer.
Account access and login problems
If you cannot log in to your Uber Eats account, tap "Trouble logging in?" on the login screen. You will be asked to enter your email or phone number, and Uber Eats will send you a link to reset your password. Check your email or text messages — the link typically arrives within a few minutes.
If you do not receive the reset link, check your spam or junk folder, or try logging in with a different email or phone number associated with your account. If you have changed your phone number or email since you created your account, you may need to contact support to update your account information before you can log in.
If your account has been locked or suspended, you will see a message explaining why when you try to log in. Common reasons include suspicious activity, a payment method that failed, or a violation of Uber Eats' terms of service. Contact support through the website to appeal a suspension or to unlock your account.
Restaurant or merchant issues
If you have a problem with a specific restaurant — they are not accepting orders, their menu is wrong, or you have a complaint about food quality — you can report it through the restaurant's page in the app. Tap the restaurant name, scroll down, and select "Report an issue." Describe the problem, and Uber Eats will forward it to the restaurant and their support team.
If a restaurant is consistently late, has poor food quality, or violates health and safety standards, you can also leave a review on their page. Your review is visible to other customers and helps Uber Eats monitor restaurant performance. Uber Eats does not remove restaurants based on single complaints, but patterns of problems can lead to deactivation.
If you believe a restaurant has engaged in fraud — for example, they charged you for items you did not order or they are operating under a fake name — report it to support when ready. Provide your order number, screenshots of the order, and a description of what happened. Uber Eats will investigate and may suspend the restaurant's account.
Refunds, credits, and promotional issues
Refunds for order problems appear as account credit within 24 hours and can be used toward your next order. If you want a refund to your original payment method instead, request it when you report the issue, and it will be processed within 3 to 5 business days.
If you have a promotional code or credit that is not working, make sure it has not expired and that you are meeting the minimum order amount required. Some promotions are only valid for new customers, specific restaurants, or certain times of day. If the code should work but is not explore, contact support and provide the code. They can manually add the credit to your account if the promotion is valid.
If you were promised a credit for a referral, a promotion, or a service issue and it has not appeared in your account after the stated timeframe, contact support with the details. Provide the date you were promised the credit, the reason for it, and any confirmation email or screenshot you have. Support can verify the promise and add the credit manually if needed.
Frequently Asked Questions
How long does it take to get a refund?
Refunds issued as account credit appear within 24 hours and can be used on your next order. Refunds to your original payment method take 3 to 5 business days, depending on your bank. Weekend and holiday processing may add extra time.
Can I cancel an order after the restaurant has started preparing it?
You can request a cancellation through the app, but the restaurant may have already started cooking. If they have, you will be charged a partial amount or the full order price. Contact support when ready if you want to dispute the charge.
What if the driver delivered my order to the wrong address?
Report it as "Order not received" or "Delivery issue" through the app when ready. Provide your correct address and the address where it was delivered if you know it. Uber Eats will contact the driver and attempt to recover the order. If recovery is not possible, you will receive a refund.
How do I report a safety or harassment issue with a driver?
Do not contact the driver directly. Go to the app, find the order, tap "Help with this order," and select "Safety concern." Describe what happened and provide as much detail as possible. Uber Eats takes safety reports seriously and will investigate and take action against the driver if needed.
Can I get a refund if I ordered from the wrong restaurant by mistake?
Mistakes happen, but Uber Eats typically does not refund orders placed in error unless the restaurant has not started preparing it yet. Contact support when ready with your order number and explain the mistake. If the restaurant has not started cooking, they may be able to cancel it and issue a refund.