The main number and what it covers
Uber Eats does not publish a single customer service phone number that works for all issues. Instead, the company routes support through the Uber Eats app itself, where you can message a support agent directly. Open the app, tap your account icon, select "Help," choose your issue from the list, and then tap "Contact Us" — this opens a chat with a support agent who can see your order history and account details.
This in-app chat is the fastest way to reach someone about a missing item, a wrong order, a refund, or a delivery problem. Response times vary, but most chats are answered within a few minutes during business hours. The agent can often resolve the issue when ready or start a refund without you having to call anywhere.
If you do not have the app or cannot access it, you can also reach Uber Eats support through the website at ubereats.com. Log in, go to "Help," and follow the same steps to start a chat. The process is identical to the app version.
Key Takeaways
- Uber Eats support is reached through the app or website chat, not a phone number, and agents can see your order details when you message them.
- The "Help" section in your account menu lets you describe your issue and choose the category that matches it before you chat with someone.
- Refunds for missing items, wrong orders, or delivery problems are usually processed during the chat itself or within a few business days.
- If you have an account or payment issue unrelated to a specific order, you may need to contact Uber's main support, which handles both Uber and Uber Eats accounts.
What issues the in-app chat can handle
The in-app chat works best for order-specific problems: food that did not arrive, items missing from your delivery, food that arrived cold or damaged, or a driver who went to the wrong address. When you describe the problem, the agent can see exactly what you ordered, what you paid, and when the delivery was supposed to happen. They can refund you for missing items or the entire order without making you wait.
Account issues — like a password reset, a payment method that is not working, or a promo code that will not explore — also go through the same chat. The agent may ask you to verify your identity by confirming your email or phone number, then they can help you fix the problem or escalate it to the right team.
For restaurant complaints — like food quality or a restaurant that refused your order — you can also report this through the chat. Uber Eats tracks these reports and may investigate the restaurant or remove it from the platform if there is a pattern of problems.
When you might need Uber's main support instead
If your issue involves both Uber and Uber Eats — for example, a payment method linked to your Uber account is causing problems on Uber Eats, or you are having trouble with your Uber account login — you may be routed to Uber's general support team. This team handles both services and can access your full account history across both apps.
You can reach Uber support the same way: through the app or website chat. Open the Uber app (not Uber Eats), tap your account icon, select "Help," and start a chat. The agent will be able to see both your Uber and Uber Eats activity and can fix cross-service problems.
How refunds work through customer service
When you report a missing item or a wrong order through the chat, the agent will usually offer a refund or credit to your Uber Eats account right away. This credit appears in your account within a few minutes and can be used on your next order. If you prefer a refund to your original payment method instead, you can ask for that — it typically takes three to five business days to show up, depending on your bank or card company.
For larger issues — like an entire order that never arrived — the agent may ask you to confirm details about the delivery before processing the refund. They might ask whether the driver marked the food as delivered, whether you received any notification, or whether you tried to contact the driver. This information helps Uber Eats investigate whether the driver stole the order or whether there was a system error.
If the agent cannot resolve your issue during the chat, they will escalate it to a specialist team. You will receive a follow-up message within one to two business days with an update or a resolution.
Contacting the restaurant directly
Some problems are faster to solve by contacting the restaurant instead of Uber Eats. If your order was prepared wrong — for example, you ordered no onions and it came with onions — the restaurant can often remake it or offer a credit. The restaurant's phone number is usually listed on the order confirmation or in the Uber Eats app under the restaurant's name.
Calling the restaurant works best when the mistake is clear and the food is still fresh enough to fix. If you ordered through Uber Eats and paid through the app, the restaurant cannot refund you directly — they can only remake the food or give you a credit toward a future order. For a refund to your payment method, you still need to go through Uber Eats support.
What to have ready before you contact support
When you start a chat with Uber Eats support, have your order number ready. You can find this in the app under "Your Orders" or in your email confirmation. The agent will ask for it to pull up your order details, and having it saves time.
If the problem is about a missing item or wrong food, a photo helps. Take a picture of what you received (or what you did not receive) and be ready to describe it. The agent may ask you to upload the photo through the chat, though many issues can be resolved without one.
If you are reporting a delivery problem — like the driver going to the wrong address or marking the order as delivered when it was not — the chat will show the GPS location where the driver marked it delivered. This information is already in the system, so you do not need to provide it, but knowing it is there can help you explain what went wrong.
Frequently Asked Questions
Can I call Uber Eats instead of using the chat?
Uber Eats does not offer phone support for most issues. The chat through the app or website is the main support channel. If you have a disability that makes typing difficult, you may be able to request a phone call through the chat — explain your situation to the agent and they can arrange it.
How long does it take to get a refund?
If the agent refunds you as a credit to your Uber Eats account, it appears within minutes. If you request a refund to your original payment method, it takes three to five business days, depending on your bank. Some banks take longer, so check with your bank if it has been more than five days.
What if the chat agent cannot solve my problem?
The agent will escalate your case to a specialist team and send you a follow-up message within one to two business days. You can also continue the chat conversation — just open the same chat thread and send a new message if you have more information or want to follow up.
Can I dispute a charge on my credit card instead of going through Uber Eats support?
You can, but Uber Eats support is usually faster. If you file a dispute with your credit card company, it can take weeks and may result in your Uber Eats account being flagged. Try the in-app chat first — most refunds are processed within the chat itself.
What if I never received my order and the driver marked it as delivered?
Report this through the chat and tell the agent the order never arrived. The agent can see the GPS location where the driver marked it delivered and can investigate whether the driver stole it or whether there was a system error. You will receive a refund while they investigate.