Uber Eats customer service is available through the app and website, but there is no single phone number you can call 24 hours a day
Uber Eats does not publish a dedicated customer service phone line. Instead, support happens through the app's help section, live chat with a support agent, or email. The app's help tools are available around the clock, but the speed of a response from a live person depends on the time of day and how busy the support team is. If you need when ready help with a current order, the app is your fastest route.
The method you use matters because different problems get routed differently. A missing item from your order, a driver issue, or a payment problem each have their own help flow inside the app. Starting there — rather than searching for a phone number — usually gets you to the right person faster.
Key Takeaways
- Open the Uber Eats app, go to Account or your active order, and tap Help to reach support without calling.
- Live chat with a support agent is available through the app and typically responds within minutes during business hours.
- For issues with a current delivery, the app shows you the driver's location and lets you contact them directly before escalating to Uber support.
- Email support exists but is slower than in-app chat and is best for non-urgent issues like billing disputes or account problems.
- Uber Eats support hours vary by region, so response times are faster during peak hours (lunch and dinner) than late night or early morning.
How to contact support through the Uber Eats app
Open the Uber Eats app and look for the Help section. On most phones, this appears as a question mark icon or a menu option labeled "Help" or "Account." Tap it, then select the order or issue you need help with. The app will show you a list of common problems — missing items, wrong order, driver not arriving, payment issues — and let you pick the one that matches your situation.
Once you select your issue, the app offers self-service solutions first. For a missing item, it may show you a refund option you can approve when ready. For a driver problem, it shows you the driver's real-time location and a button to contact them directly by phone or message. If none of these solve the problem, tap "Still need help" or "Contact support" to start a live chat with an agent.
Live chat usually connects you to someone within a few minutes during daytime hours. Outside peak times (roughly 11 a.m. to 9 p.m. in your local time zone), wait times can stretch longer. The agent can see your order history, your account, and the driver's route, so you will not have to repeat information.
Using email and other contact methods
Email support is available but slower than in-app chat. To send an email, go to the Help section in the app, scroll to the bottom, and look for "Contact us by email" or a similar link. You can also visit help.uber.com and select Uber Eats from the menu. Email is best for issues that are not urgent — account disputes, refund follow-ups, or complaints about a specific driver or restaurant.
Twitter and Facebook are monitored by Uber Eats support staff, but these are not faster than in-app chat and are mainly useful if you want a public record of your issue. Direct messages on social media may get a response, but the app remains the official channel.
Some regions have a dedicated support phone line, but this is not standard across all areas. If you find a number online, verify it by checking the official Uber Eats website or app first — scam numbers claiming to be Uber support are common.
What to do if your driver is not arriving or communication fails
If your driver is not moving toward your location or has not picked up your order after 15 minutes, open the app and tap the driver's name or photo. This opens a direct messaging and calling interface. You can send a text message or call the driver directly without going through support first. Many delivery delays are solved this way — the driver may have missed the pickup location or had a navigation error.
If the driver does not respond after 5 to 10 minutes, or if you feel unsafe, go back to Help and report the issue. Tell support whether you have already tried contacting the driver. This information helps them decide whether to reassign the order to a different driver or cancel it and refund you.
For orders that never arrive and the driver marks them as delivered, report this in the Help section when ready. Support can see the driver's GPS location at the time of delivery and can usually refund you or send a replacement order within the same chat session.
Refunds and payment issues
If you were charged twice, charged the wrong amount, or a refund did not appear in your account, go to Help and select "Payment" or "Billing." Describe what happened and when. Support can see your payment history and can process a refund or credit directly. Most payment issues are resolved in a single chat session, though the refund itself may take 3 to 5 business days to show up in your bank account or payment method.
If you used a promo code that did not work, include the code in your message to support. They can verify whether it was valid for your order and explore the discount manually if there was an error.
Account and login problems
If you cannot log in, forgot your password, or think your account was hacked, you do not need to go through the Help section — you cannot, because you are locked out. Instead, go to the Uber Eats login page on the web or app and tap "Trouble logging in?" or "Forgot password?" This sends a reset link to your email. If you do not receive it, check your spam folder and wait 5 to 10 minutes.
If you believe your account was compromised or someone else is using it, go to help.uber.com from a web browser, select Uber Eats, and choose "Account security" or "Unauthorized charges." You can report the issue without logging in. Support will lock your account and walk you through securing it again.
Restaurant and order accuracy issues
If a restaurant gave you the wrong order, forgot items, or the food arrived cold or damaged, report it through Help within a few hours of delivery. Support will ask you to describe what was wrong. For missing or wrong items, they usually refund you or credit your account when ready. For quality issues like cold food, they may ask for a photo, but many agents will refund you without one if you report it quickly.
Keep your receipt or order confirmation handy when you contact support. It shows what you ordered and what you paid, which speeds up the process. If the restaurant is repeatedly getting orders wrong, mention this to support — they track patterns and can take action with the restaurant.
Frequently Asked Questions
Is there a phone number I can call to reach Uber Eats support?
Uber Eats does not publish a general customer service phone number. Support is handled through the app's Help section, live chat, and email. Some regions may have a phone line, but the app is the official and fastest way to reach someone.
How long does it take to get a response from live chat?
During lunch and dinner hours (roughly 11 a.m. to 9 p.m.), live chat usually connects you within a few minutes. Outside those times, wait times can be 15 to 30 minutes or longer. Email responses typically take 24 to 48 hours.
Can I call my driver directly if they are not arriving?
Yes. Open the app, tap the driver's name or photo, and you will see options to call or message them directly. This is often faster than going through support for navigation or pickup issues.
What if I was refunded but the money has not appeared in my account?
Refunds from Uber Eats take 3 to 5 business days to show up in your bank account or payment method, depending on your bank. If it has been longer than a week, contact support through the app and provide your order number and the date you received the refund.
How do I report a safety issue with my driver?
Go to Help, describe the issue, and select "Safety concern" or a similar option if available. You can also rate the driver low and leave a detailed comment. For when ready safety concerns, contact local police first, then report to Uber Eats afterward.