Uber Eats does not publish a single customer service phone number that all users can call

Uber Eats handles most customer issues through the app or website rather than by phone. If you need to contact them about a missing item, a delivery problem, or an account issue, the fastest route is usually the in-app support feature, which connects you to a support agent through text or chat. Phone support exists but is not advertised as a primary contact method, and the number you reach depends on your location and the type of issue.

The company routes phone calls through its main Uber support line in some regions, while in others it directs customers to local support centers. This means there is no single number that works everywhere, and calling may take longer than using the app.

Key Takeaways

  • The Uber Eats app's support feature (the question mark icon) is the primary way to contact customer service and usually connects you to an agent within minutes.
  • Phone support is available in some regions but not advertised as a main contact method, and wait times are often longer than in-app chat.
  • The phone number you reach depends on your country and location; there is no universal Uber Eats phone line.
  • For urgent issues like a missing delivery or a safety concern, the in-app support feature will ask you to describe the problem and may offer a refund or replacement without requiring a phone call.

How to find customer service through the Uber Eats app

Open the Uber Eats app and tap the question mark icon, usually located in the upper right corner of the screen. This opens the Help section, where you can browse common issues or search for your specific problem. If you do not find an answer, select "Contact Us" or "Get Help" at the bottom of the page.

The app will then ask you to describe your issue. Once you provide details, you can choose to receive support through chat, which connects you to a support agent in real time. This method typically works faster than phone support because the agent can see your order details and account information when ready.

When phone support is available and how to reach it

Phone support for Uber Eats exists in the United States, Canada, the United Kingdom, and several other countries, but the number varies by location. In the United States, you may be routed to a regional support center rather than a single national line. To find the correct number for your area, go to the Help section in the app, select "Contact Us," and look for a phone option. If one appears, the app will display the number specific to your region.

Alternatively, you can visit the Uber Eats website, navigate to the Help Center, and search for "phone number" or "call us." The website may display a number based on your location, though this is not may provide. Some regions do not offer phone support at all, and the app will tell you if this is the case in your area.

What issues phone support can and cannot handle

Phone support can help with order issues like missing items, incorrect deliveries, or refund requests. They can also information with account access problems, payment method issues, and questions about your order history. However, phone agents cannot change prices, override promotions, or process requests that require verification through the app itself.

For safety concerns, account security issues, or disputes that may require investigation, the support agent may ask you to submit information through the app or email so they can document the issue properly. This protects both you and the company by creating a written record.

Why in-app chat is usually faster than calling

The in-app chat feature connects you to the next available agent without a queue in most cases, while phone lines often have wait times of 10 to 30 minutes depending on demand. Chat also allows the agent to see your order details, delivery map, and account history without asking you to repeat information. You can also continue the conversation later if you need to step away.

Additionally, chat creates a transcript of the conversation that you can reference later, whereas phone calls do not. If a refund or credit is promised, having a written record can help if there is a dispute about what was agreed.

Contacting Uber Eats outside the United States

If you use Uber Eats in Canada, the United Kingdom, Australia, or another country, the phone number and support process may differ. The in-app Help section will show you the contact options available in your region. Some countries have dedicated phone lines, while others rely entirely on chat and email support.

You can also check the Uber Eats website for your country to see if a phone number is listed. The website address typically includes your country code (for example, ubereats.com for the United States, ubereats.ca for Canada, or ubereats.co.uk for the United Kingdom).

What to do if you cannot reach customer service

If the app does not show a phone option and chat support is not responding, try submitting your issue through email. The Help section usually includes an email address or a form where you can describe your problem. Email responses typically take 24 to 48 hours.

You can also check your account settings to see if there is a "Contact Support" button or link. Some account issues, like a locked account or a payment dispute, may have their own support pathway separate from the general Help section. If you believe you have been overcharged, you can also dispute the charge through your payment method (credit card, debit card, or digital wallet), which may be faster than waiting for Uber Eats support to respond.

Frequently Asked Questions

Is there a toll-free number for Uber Eats customer service?

Uber Eats does not advertise a single toll-free number that works everywhere. In the United States, some regions have toll-free numbers, while others have local numbers. The app will show you the correct number for your area if phone support is available in your region.

Can I call Uber Eats to report a missing item?

Yes, but the in-app support feature is faster. Open the app, tap the question mark icon, select your order, and report the missing item. The agent can often issue a refund or credit within minutes through chat, without requiring a phone call.

What if I need to speak to someone when ready?

The in-app chat feature is your fastest option for when ready contact. Phone support typically has longer wait times. If your issue is urgent (for example, a safety concern), describe it in the chat and the agent will prioritize your case.

Does Uber Eats have customer service on weekends and holidays?

Yes, Uber Eats support operates seven days a week, including holidays. However, wait times may be longer during peak hours and holidays. Chat support is usually available 24/7, while phone support hours may vary by region.

Can I get a refund through phone support?

Yes, phone support can process refunds for missing items, incorrect orders, or delivery problems. However, the in-app chat feature can often do the same thing faster, and you will have a written record of the refund approval.