Uber Eats does not have a single customer support phone number you can call
Uber Eats handles most support requests through the app or website, not by phone. If you need to report a problem with an order, a missing item, or a payment issue, you will contact support through your Uber Eats account rather than calling a number. The company routes requests this way so that support staff can see your order history, delivery location, and payment method without asking you to repeat them.
You can reach Uber Eats support through the app's Help section, through the website's support portal, or by starting a chat directly from your account. Response times vary depending on the issue and current support volume, but most requests receive a response within a few hours to one business day.
Key Takeaways
- Uber Eats support is reached through the app or website Help section, not through a phone number.
- You can start a chat with support, submit a written request, or call a support line in some countries, but availability depends on your location and account type.
- Before contacting support, check your order status in the app — many issues like delayed delivery or driver location can be tracked in real time.
- If you are disputing a charge, report it through your payment method (credit card, PayPal, or bank) if Uber Eats support does not resolve it within a few days.
How to contact support through the Uber Eats app
Open the Uber Eats app and tap the account icon in the bottom right corner. Select Help, then choose the order or issue you need support with. The app will show you a list of common problems — missing items, wrong order, driver issues, payment problems — and you can select the one that matches your situation.
After you select your issue, the app will offer solutions or let you contact support directly. If you choose to contact support, you can either start a live chat or submit a written request. Chat is usually faster if support staff are available. A written request creates a ticket that support will respond to, typically within a few hours during business hours.
Keep your order number and the time of delivery handy when you contact support. Support staff will use this information to look up your order and see what went wrong.
How to contact support through the Uber Eats website
Go to help.uber.com and sign in with your Uber Eats account. Select Uber Eats from the menu, then choose your issue from the list. Like the app, the website will show you common problems and solutions first.
If you do not find an answer in the help articles, scroll to the bottom of the page and look for a Contact Us button or link. This will let you start a chat or submit a support request. The website version is useful if you are on a computer and want to include screenshots or receipts as proof of the problem.
When phone support may be available
Uber Eats does not offer phone support in most countries, but some regions have a phone line for specific issues. If you are in the United States and have a serious problem — such as a safety concern, a large order that never arrived, or a billing dispute that chat support has not resolved — you may be able to request a callback through the app or website. Uber Eats will call you back rather than giving you a number to call.
To request a callback, go to Help, describe your issue, and look for an option to have support contact you by phone. This option does not appear for all issues, and wait times for callbacks can be several hours or longer depending on support volume.
What to do if your order is late or missing
Before contacting support, check the order status in your app. The map shows your driver's location in real time, and you can see whether the order is still being prepared, out for delivery, or marked as delivered. If the driver has marked the order delivered but you did not receive it, contact support right away with the delivery time and your address.
For missing items, open the order receipt in your app and tap Report an Issue. Select Item Missing and list what was not in the bag. Support will usually offer a refund or credit toward your next order. Take a photo of the empty bag or the items you did receive if support asks for proof.
If your order is more than 30 minutes late and the driver has not updated the status, you can contact support to cancel and receive a refund. Some restaurants are slower than others, and traffic can delay delivery, but support can see the timeline and will refund you if the delay is unusual.
How to dispute a charge on your payment method
If Uber Eats charged you twice, charged you for an order you cancelled, or charged you an amount different from what you expected, start by contacting Uber Eats support through the app. Explain the charge and ask for a refund. Support can usually process refunds within a few business days.
If support does not refund you within three to five business days, or if support denies your refund request, you can dispute the charge with your credit card company, bank, or PayPal. Call the customer service number on the back of your card or log into your bank's app and report the charge as unauthorized or incorrect. Your bank will investigate and may reverse the charge while Uber Eats responds.
Keep screenshots of your Uber Eats account showing the charge, the order details, and any messages from support. Your bank will ask for this information when you dispute the charge.
What information to have ready before contacting support
Gather these details before you start a chat or submit a request: your order number (shown in the app and in your email receipt), the date and time of the order, the restaurant name, the delivery address, and the payment method you used. If the problem involves a driver, note the time you contacted them or the last time you saw their location on the map.
If you are reporting a safety issue — such as a driver who acted inappropriately or a delivery to the wrong address — include as much detail as you can remember about what happened and when. Support takes safety reports seriously and may deactivate a driver or take other action based on your report.
Frequently Asked Questions
Can I call Uber Eats customer support directly?
Uber Eats does not publish a customer support phone number for most countries. You contact support through the app or website Help section. In some cases, you can request a callback from support staff, but you cannot call them directly.
How long does it take to get a response from Uber Eats support?
Chat support usually responds within minutes to a few hours if staff are available. Written requests typically receive a response within a few hours during business hours, or within one business day outside business hours. Response times are longer during peak hours or holidays.
What if I need to cancel my order?
If the order has not been picked up by the restaurant yet, you can cancel it directly in the app and receive a full refund. Once the driver has picked up the order, you cannot cancel it through the app. Contact support when ready and explain that you need to cancel. Support may be able to stop the delivery or process a refund depending on how far along the delivery is.
Can I get a refund if my food arrived cold or damaged?
Yes. Open your order in the app, tap Report an Issue, and select Food Quality or Damaged Items. Describe what was wrong with the food and include a photo if you can. Support will usually offer a refund or credit toward your next order without requiring you to return the food.
What should I do if I was charged for an order I never placed?
Contact Uber Eats support when ready through the app and report the unauthorized charge. Provide the order number and explain that you did not place it. If support does not refund you within a few business days, dispute the charge with your credit card company or bank.