Uber Eats does not have a single phone number for driver support
Uber Eats handles driver issues through the app itself, not through a traditional customer service phone line. When you need help, you contact support directly inside the Uber Driver app by opening a chat with a support agent. There is no published phone number to call, and calling Uber's general customer line will not connect you to driver support.
The reason for this setup is practical: Uber logs all driver support conversations in your account history, which protects both you and the company if a dispute arises later. A phone call leaves no record. The app-based system also lets support agents see your trip history, ratings, and account details when ready, so they can resolve issues faster than they could over the phone.
Key Takeaways
- Open the Uber Driver app, tap your account icon, and select "Help" to start a chat with a support agent.
- Support responds within minutes to hours depending on how busy they are, not in real time like a phone call.
- If your app is not working, you can email driver-support@uber.com or use the web version at partners.uber.com to contact support.
- Uber's support hours are typically 24/7, but response times vary by region and time of day.
- Keep screenshots of messages, trip details, and payment records before you contact support, so you have proof if a dispute needs resolution.
How to open a support chat in the Uber Driver app
Start by opening the Uber Driver app on your phone. Tap the account icon (usually a profile picture or silhouette) in the bottom right corner of the screen. You will see a menu with several options. Look for and tap "Help" or "Get Help".
The app will then show you a list of common issues — things like "I did not receive payment," "A passenger reported damage," or "I have a question about my account." Tap the category that matches your problem. If none of them fit exactly, scroll to the bottom and select "Something else" or "Contact support" to open a chat with an agent.
Type your message in the chat box. Be specific: include the trip number if it is about a particular delivery, the date and time, and what happened. The more detail you give, the faster an agent can help. Tap send, and you will see a message saying an agent will respond shortly.
What to expect when you contact support
Response times depend on how many drivers are contacting support at the same time. During busy hours — typically lunch and dinner — you might wait 30 minutes to an hour. During slower times, an agent may respond within 5 to 10 minutes. Support is available around the clock, but overnight response times are often longer than daytime ones.
When an agent does respond, they will ask follow-up questions about your issue. Have your trip details ready: the trip number, the restaurant name, the delivery address, and the time the trip occurred. If you are reporting a payment problem, have your bank account information or payment method details available so the agent can look up the transaction.
The agent will either resolve your issue in the chat or escalate it to a specialist team. Some issues — like payment disputes or account suspensions — take longer because they require investigation. You will receive updates in the chat as the case progresses, and you can close and reopen the chat anytime to check on your status.
When the app is not working and you cannot reach support through it
If the Uber Driver app is crashing, freezing, or will not load, you cannot use the in-app chat. In that case, email driver-support@uber.com with a description of the problem. Include your driver account email address, your phone number, and what happens when you try to open the app.
You can also try logging into the Uber Driver web portal at partners.uber.com using your account email and password. The web version sometimes works when the app does not. Once you are logged in, look for a "Help" or "Support" link, usually in the top right corner or in a menu, and use the chat feature there.
Email responses typically take 24 to 48 hours. If your issue is urgent — for example, you are locked out of your account and cannot work — mention that in the subject line. Uber prioritizes urgent requests, though there is no may provide of a faster response.
Common driver issues and what information to have ready
Payment problems are the most common reason drivers contact support. If you did not receive payment for a trip, have the trip number, the date, the restaurant, and the delivery address ready. If the payment went to the wrong bank account, have both the account number where it went and the correct account number where it should have gone.
If a passenger reported damage to their food or claimed the order was not delivered, support will ask for your side of the story. Describe what happened step by step. If you have photos of the order when you picked it up or when you delivered it, upload them to the chat. If you have a photo of the delivery location or a timestamp from your phone, that helps too.
Account suspension or deactivation is serious. If your account was deactivated, support will tell you why — usually low ratings, cancellations, or a report from a customer. You can ask for details and explain your side. Reinstatement is not may provide, but if the deactivation was a mistake, support can reverse it.
What support cannot do and when you need other help
Uber Driver support handles account issues, payments, and disputes with customers. They cannot change the pay rate you receive, negotiate your contract terms, or override Uber's policies. If you disagree with how much Uber pays per delivery, support will explain the calculation but cannot change it.
If you have a legal dispute — for example, you were injured and want to file a claim, or you believe Uber owes you money for unpaid work — support will direct you to Uber's legal team or tell you to contact a lawyer. Support also cannot help with tax questions; for those, you should speak with a tax professional or contact the IRS.
If you are having trouble with a specific restaurant or a particular customer, support can note it in your account, but they cannot force a restaurant to work with you or prevent a customer from ordering from you again. Support can only document the issue and use it as context if the same customer reports a problem later.
Frequently Asked Questions
Can I call Uber Eats driver support instead of using the app?
No, Uber does not publish a phone number for driver support. All driver support goes through the app chat or email. If you search online for an Uber driver phone number, be careful — scammers sometimes post fake numbers that connect you to people pretending to be Uber support.
How long does it take to get a response from driver support?
Response times range from a few minutes to an hour depending on how busy support is. During peak meal times, waits are longer. If you email support instead of using the chat, expect a response within 24 to 48 hours. Urgent issues are prioritized but not may provide a faster response.
What if I disagree with support's decision on my case?
You can ask to escalate your case to a supervisor or specialist team. Explain in the chat why you disagree and provide any additional evidence — screenshots, photos, or written explanations. Escalation does not may provide a different outcome, but it ensures a second person reviews your case.
Can I contact support about a trip that happened weeks ago?
Yes, but the older the trip, the harder it is to investigate. Support can look back at your trip history and account records, but if weeks have passed, evidence may be harder to find. Contact support as soon as you notice a problem rather than waiting.
What should I do if I think someone is impersonating Uber support?
Uber support will never ask you for your password, PIN, or banking details over email or chat. If someone claiming to be Uber support asks for this information, it is a scam. Block them and report the conversation to Uber through the app. Only contact support through the official Uber Driver app or the partners.uber.com website.