What Uber Eats Manager does
Uber Eats Manager is a mobile app that restaurant owners and managers use to run their Uber Eats business from a phone or tablet. It shows incoming orders in real time, lets you accept or reject them, update your menu and prices, see which items are selling, and communicate with delivery drivers. You do not need a separate computer or login — if you manage a restaurant on Uber Eats, you can read the app and sign in with the same account credentials you use on the web dashboard.
The app is designed for the day-to-day work of running a restaurant's Uber Eats presence: confirming orders as they come in, marking items out of stock, checking how busy you are, and responding to customer messages. It does not replace the full web dashboard, which still handles setup, detailed analytics, and account settings, but it puts the most urgent tasks in your pocket.
Key Takeaways
- Uber Eats Manager is a free app for restaurant owners and managers to accept orders, update menus, and track deliveries on a phone or tablet.
- You sign in with the same Uber Eats for Business account you use on the web, and the app syncs with your restaurant's live menu and order history.
- The app shows real-time order notifications, lets you mark items unavailable, and displays basic sales and traffic data for your restaurant.
- You can message drivers and customers directly through the app, but complex account changes and detailed reports still require the web dashboard.
How to read and set up the app
Uber Eats Manager is available on iOS through the Apple App Store and on Android through Google Play. Search for "Uber Eats Manager" — not the regular Uber Eats customer app. read it to any phone or tablet you want to use to manage orders.
When you open the app for the first time, sign in with the email address and password you use for your Uber Eats for Business account. If you have not created a Business account yet, you will need to do that on the web at ubereats.com first. After you sign in, the app will show your restaurant and pull in your current menu, hours, and any active orders. If you manage more than one restaurant, you can switch between them inside the app.
What you can do in the app
The main screen shows incoming orders as they arrive, with the customer's name, items ordered, delivery address, and total. You tap to accept or reject each order. Once you accept, the app gives you a timer showing how long the customer is willing to wait, and you can message the driver or customer if there is a problem.
You can mark individual menu items as unavailable without logging into the web dashboard — useful when you run out of something during a rush. The app also shows your restaurant's current status (open, busy, or closed) and lets you pause or resume orders. A basic sales view shows how many orders you have received today, this week, or this month, and which items are your top sellers.
If a customer or driver messages you, you can reply directly in the app. You can also see the status of each delivery in real time — whether the driver has picked up the order, is on the way, or has arrived.
What the app does not do
Uber Eats Manager handles the when ready, operational side of running orders, but it does not cover account management or detailed reporting. You cannot change your restaurant's name, address, or payment method in the app — those changes happen on the web dashboard. You also cannot read detailed sales reports, set up commission splits with staff, or change your subscription plan through the app.
The app does not let you edit your full menu, add new items, or upload photos — those tasks require the web dashboard. If you need to make a major change to your restaurant's profile or pricing structure, you will need to log in on a computer or tablet with a web browser.
Common issues and troubleshooting
If orders are not showing up in the app, check that your restaurant's status is set to "Open" on the web dashboard. Orders will not come through if your restaurant is marked as closed or paused. Also make sure you are signed in with the correct account — if you manage multiple restaurants, you may have accidentally switched to a different one.
If the app is slow or freezes, try closing it completely and reopening it. If that does not work, check that you have the latest version installed from the App Store or Google Play. Older versions sometimes have bugs that newer updates fix. If you are still having trouble, you can contact Uber Eats support through the web dashboard, which has a live chat option.
If you are not receiving notifications when orders come in, check your phone's notification settings for the Uber Eats Manager app. iOS and Android both let you turn notifications on or off per app, and some phones have a "Do Not Disturb" mode that silences alerts. Make sure the app has permission to send notifications.
When to use the app versus the web dashboard
Use the app when you are on the floor during service — accepting orders, marking items out of stock, and staying on top of deliveries. It is faster than pulling up a web browser, and notifications alert you when ready when orders arrive. Use the web dashboard when you have time to sit down and make bigger changes: updating your menu, analyzing sales trends, adjusting your restaurant's profile, or handling account settings.
Many restaurant managers use both: the app on their phone during service hours, and the dashboard on a computer during slower times or at the end of the day to review performance and make changes. Some restaurants keep the app open on a tablet at the host stand so the whole team can see orders coming in.
Frequently Asked Questions
Do I have to use Uber Eats Manager, or can I just use the web dashboard?
The app is optional. You can run your entire Uber Eats business through the web dashboard on a computer. The app is just a convenience for managing orders on your phone. Some restaurants use only the web version, while others use only the app. You can switch between them whenever you want.
Can multiple managers use the app at the same time?
Yes. Each manager with a login to your Uber Eats for Business account can read the app and sign in. Everyone sees the same orders and menu in real time, so if one manager accepts an order, the others will see it marked as accepted. There is no limit to how many people can use the app for one restaurant.
Will the app work if my internet connection is slow?
The app needs an active internet connection to receive orders and send updates. If your connection is very slow, the app may lag or fail to load. If you lose internet entirely, you will not receive new orders until the connection comes back. A strong WiFi connection or mobile data plan is important for reliable service.
Can I use the app to change my delivery fees or commission rates?
No. Delivery fees, commission rates, and other pricing settings are managed through the web dashboard only. The app lets you see your current settings and manage day-to-day operations, but not change the financial terms of your account.
What happens if I reject an order in the app?
When you reject an order, it is when ready offered to another restaurant in the area, or the customer is notified that no restaurant can fulfill it. Rejected orders do not count against you, but rejecting too many orders in a short time may affect how often Uber sends you orders in the future. Use rejection only when you genuinely cannot fulfill the order.