What the Uber Eats Merchant Portal does

The Uber Eats Merchant Portal is the dashboard where restaurant owners and managers view orders, update menus, set hours, and track earnings from Uber Eats deliveries. You log in with your restaurant account, and from there you can see real-time order notifications, accept or decline orders, update which items are available, and read reports about your sales and payouts.

The portal is where you spend most of your time managing your Uber Eats presence — it's not a sign-up tool, but the working interface you use after your restaurant is already listed on the platform. If you haven't set up a restaurant account with Uber Eats yet, you would do that through Uber's main restaurant onboarding process first.

Key Takeaways

  • The Merchant Portal is accessed by logging in with your restaurant's Uber Eats account credentials at a web address Uber provides during setup.
  • You can accept or decline incoming orders, update menu items and prices, mark items as unavailable, and set your restaurant's operating hours from the portal.
  • The portal shows you real-time order status, customer contact information, and delivery tracking so you know what's being prepared and where it's going.
  • You can read sales reports, view payout history, and see which menu items are selling best through the analytics and reporting section.
  • Most restaurants access the portal on a computer during service hours, though Uber also offers a mobile app for managers who need to make changes on the go.

How to log into the Merchant Portal

Go to the web address Uber provided when your restaurant account was created — this is typically a link in your onboarding email or in the welcome materials you received. Enter your restaurant's email address and password. If you don't have these credentials, contact the person at your restaurant who set up the Uber Eats account, or use the "Forgot Password" link to reset it.

Once you're logged in, you'll see your restaurant's dashboard. The layout shows your current status (open or closed), active orders, and menu management options. If this is your first time logging in, take a moment to explore the main sections — most portals organize things into Orders, Menu, Settings, and Analytics tabs.

Managing orders in real time

When a customer places an order through Uber Eats, a notification appears in your Merchant Portal. You'll see the order number, what items were ordered, any special instructions from the customer, and the delivery address. You have a set amount of time (usually a few minutes) to accept the order. If you decline it, the order goes back to the customer and they're offered other restaurants.

Once you accept an order, you can see it move through stages: confirmed, being prepared, ready for pickup, and out for delivery. You can also contact the driver or customer directly through the portal if there's a problem — for example, if an item is out of stock and you need to confirm a substitution. The portal shows you the driver's location once they've picked up the order, so you know when it's on its way.

Updating your menu and availability

The Menu section of the Merchant Portal is where you add items, remove them, change prices, and mark things as temporarily unavailable. If you run out of a popular dish during service, you can toggle it off so customers can't order it — this prevents orders you can't fulfill. You can also add new items, upload photos, and write descriptions.

Changes you make in the portal usually take effect when ready on the customer-facing Uber Eats app. If you're testing a new dish or running a limited-time promotion, you can add it here and it will show up for customers within minutes. Some restaurants use this feature to manage inventory in real time — as ingredients run low, they mark items unavailable rather than waiting until the end of the day.

Setting hours and restaurant status

Your restaurant's operating hours are set in the Settings section of the Merchant Portal. You can set different hours for different days of the week, and you can also mark your restaurant as temporarily closed if you need to stop accepting orders (for a staff break, a rush you can't keep up with, or an unexpected closure). When you mark the restaurant closed, customers can't place new orders, but existing orders continue to be prepared and delivered.

Some restaurants use the temporary closure feature strategically — closing for 30 minutes during a lunch rush to catch up, then reopening. This is different from your actual operating hours, which tell Uber Eats when your restaurant is normally open. If your hours change seasonally or for a holiday, you update them in this same section.

Viewing sales reports and payouts

The Analytics or Reports section shows you how much money you've earned from Uber Eats orders, broken down by day, week, or month. You can see which menu items sold the most, what your average order value is, and how many orders you received in a given period. This information helps you understand which dishes are popular and whether Uber Eats is worth the commission you pay.

Payout information is also in the portal — you can see when payments were deposited to your bank account and what orders those payments covered. Uber Eats typically pays out on a set schedule (often weekly or twice weekly, depending on your agreement), and the portal shows you the history. If a payout is missing or looks wrong, you can contact Uber Eats support with the specific payout date and amount from the portal.

Using the mobile app for on-the-go management

Uber Eats also offers a mobile app for restaurant managers — you can read it from the Apple App Store or Google Play Store. The app gives you access to most of the same features as the web portal: you can accept or decline orders, mark items unavailable, check order status, and view basic sales information. Many managers keep the app open on a phone or tablet during service so they can respond to orders quickly.

The mobile app is useful if you're moving around the restaurant or if you need to make a quick change to your menu or hours. However, some features (like detailed analytics or bulk menu edits) are easier to do on a computer. Most restaurants use both — the app for quick decisions during service, and the web portal for deeper management tasks when things are slower.

Frequently Asked Questions

What happens if I don't accept an order in time?

If you don't accept or decline an order within the time window (usually a few minutes), the order is automatically declined and sent back to the customer. They'll be offered other restaurants. To avoid this, make sure someone is monitoring the portal during all hours you're open, or set up notifications on your phone so you know when orders arrive.

Can I change prices or remove items from my menu without affecting existing orders?

Yes. Changes you make in the Merchant Portal only affect new orders placed after you make the change. Orders that have already been placed and accepted keep the price and items that were shown when the customer ordered. This means you can safely update your menu without worrying about disrupting orders in progress.

How do I contact a customer or driver through the portal?

When you open an order in the Merchant Portal, you'll see contact options — usually a phone number or messaging button for both the customer and the driver. You can call or message directly from the portal if you need to confirm something (like a substitution) or let them know about a delay. Keep communication professional and brief.

What if I forget my Merchant Portal password?

Click the "Forgot Password" link on the login page and enter your restaurant's email address. Uber will send a password reset link to that email. Follow the link to create a new password. If you don't have access to the email address associated with your account, contact Uber Eats support with proof that you own the restaurant.

Can multiple people at my restaurant log into the Merchant Portal at the same time?

Yes. You can share your login credentials with managers and staff, or Uber Eats may offer a feature to add multiple users with different permission levels (this varies by region and account type). If you want to set up separate logins for different staff members, contact Uber Eats support to see what options are available for your restaurant.