Where to find the Uber Eats Merchant Portal login page
The Uber Eats Merchant Portal is the dashboard where restaurant owners and managers view orders, manage menus, set hours, and track earnings. You reach it by going to partners.ubereats.com in your web browser — not the regular Uber website or app.
Once you land on that page, you will see a "Log in" button in the top right corner. Click it, and you will be taken to the login screen where you enter your email address and password. These are the same credentials you used when you first set up your restaurant account with Uber Eats.
If you have never logged in before, or if you are setting up a new restaurant location, you will need to go through Uber's onboarding process first. That happens at ubereats.com/en-US/become-a-partner, where you provide restaurant details, banking information, and menu items before you receive login credentials.
Key Takeaways
- The Merchant Portal login is at partners.ubereats.com, not the main Uber website.
- You log in with the email address and password you created when you registered your restaurant with Uber Eats.
- If you forgot your password, use the "Forgot password?" link on the login page to reset it via email.
- Two-factor authentication may be required depending on your account settings, so have your phone ready to receive a verification code.
- If you cannot log in after resetting your password, contact Uber Eats support through the help section of the portal or call the restaurant support line.
What to do if you forgot your password
On the login page at partners.ubereats.com, look for the text "Forgot password?" below the password field. Click it, and you will be asked to enter the email address associated with your restaurant account.
Uber will send a password reset link to that email address. Check your inbox and spam folder — the email usually arrives within a few minutes. Click the link in the email, and you will be taken to a page where you create a new password. Make sure your new password is at least 8 characters long and includes a mix of uppercase letters, lowercase letters, numbers, and symbols.
After you set your new password, go back to partners.ubereats.com and log in with your email address and the new password you just created.
Two-factor authentication and security codes
Depending on how your account is set up, Uber may require you to verify your identity with a code sent to your phone each time you log in. This is called two-factor authentication, and it adds a layer of security to your account.
When you log in with your email and password, you will see a screen asking for a verification code. Uber will send a text message or email with a six-digit code. Enter that code on the login page within the time limit shown — usually 10 minutes. If the code expires, you can request a new one.
If you do not receive the code, check that your phone number or email address on file is correct. You can update these in your account settings once you are logged in. If you still do not receive the code, contact Uber Eats restaurant support for help.
Logging in on mobile devices
You can access the Merchant Portal on a phone or tablet by opening a web browser and going to partners.ubereats.com. The login process is the same as on a computer — enter your email and password, then complete any two-factor authentication if required.
Some restaurant owners prefer to use the Uber Driver app to check on orders while away from the restaurant, but that app is designed for delivery drivers, not merchants. The Merchant Portal is the official tool for managing your restaurant account, so log in through the website for full access to all features.
If you are on a phone and the website is hard to read, try rotating your screen to landscape mode, or bookmark the page so you can return to it quickly.
Common login problems and how to fix them
If you see an error message saying "Invalid email or password," double-check that you are using the correct email address. Some restaurant owners have multiple email addresses and may forget which one they used to register. Try logging in with any other email addresses you use for business.
If you are certain your email and password are correct but you still cannot log in, your account may have been temporarily locked for security reasons. Wait 30 minutes and try again. If the problem continues, use the "Forgot password?" link to reset your password, even if you remember the current one.
If you see a message that says your account does not exist, it may mean your restaurant has not finished the onboarding process yet. Check the email address associated with your restaurant for any messages from Uber asking you to complete setup steps. You cannot log in until onboarding is complete.
What to do if you are locked out of your account
If you have tried resetting your password and you still cannot log in, or if you see a message saying your account is locked, you will need to contact Uber Eats support. Once you are logged into the Merchant Portal, you can reach support by clicking the help icon (usually a question mark) in the bottom right corner of the page.
If you cannot log in at all, go to partners.ubereats.com/help and look for a contact option. You can also call the Uber Eats restaurant support line — the phone number is listed in your onboarding documents or in any recent emails from Uber. Have your restaurant name and the email address on your account ready when you call.
Support can verify your identity and unlock your account or help you regain access. Response times vary, but Uber typically responds to account access issues within one business day.
Frequently Asked Questions
Can I use the same password for my Uber driver account and my restaurant account?
You can, but Uber recommends using different passwords for different accounts for security reasons. Your restaurant account and any driver accounts are separate, so if one password is compromised, the others remain protected. Use the password reset feature if you want to change your restaurant account password.
What if my restaurant has multiple managers who need to log in?
You can add other users to your restaurant account through the Merchant Portal settings. Once logged in, look for "Account" or "Team" settings and select the option to add a manager or staff member. You will enter their email address, and they will receive an invitation to create their own login credentials. Each person logs in with their own email and password.
Is the Merchant Portal the same as the Uber app?
No. The Merchant Portal at partners.ubereats.com is a website designed for restaurant owners to manage their business. The Uber app is for customers ordering food and for drivers making deliveries. You must use the Merchant Portal to manage your restaurant account, menus, and orders.
What should I do if I think someone else logged into my account?
Change your password when ready using the "Forgot password?" link on the login page. Then log into the Merchant Portal and review your account settings to make sure no unauthorized users were added. If you see suspicious activity, contact Uber Eats support right away so they can review your account for security issues.
Can I log in from multiple devices at the same time?
Yes, you can log in from your phone, tablet, and computer at the same time using the same account. However, if you log in from an unfamiliar location or device, Uber may ask you to verify your identity with a code sent to your phone or email as an extra security measure.