What the Uber Eats customer service number is and when to use it
Uber Eats does not publish a single phone number that rings through to a live representative. Instead, the company handles most customer issues through the app itself — you report a problem, take photos, and communicate with support through a chat window. If you need to reach someone by phone, you have to start in the app first: open your active or recent order, tap "Help," describe your issue, and the app will offer you the option to call support if chat does not solve it. That phone number is generated for your specific issue and appears only after you have submitted details about what went wrong.
The reason Uber Eats works this way is speed. A chat conversation creates a record of your order, your account, and what you reported — the support agent can see your order history, delivery location, and payment method without asking. A phone call to a general number would require you to repeat all of that information. The app-first approach also means support can send you a refund, credit, or replacement order without you having to follow up later.
Key Takeaways
- Uber Eats support is reached through the app by opening your order, tapping "Help," and describing your problem — a phone number appears only after you submit details.
- Chat support is the fastest route for most issues like missing items, wrong orders, or delivery delays, and you can attach photos as proof.
- A phone call option appears in the app only if chat cannot resolve your issue, and that number is specific to your case.
- For account security issues like a compromised password or unauthorized charges, you can also visit the Uber Eats website and use the "Contact Us" form under your account settings.
How to reach support through the Uber Eats app
Open the Uber Eats app and find the order you need help with. If the order is active, it will appear at the top of your home screen. If it is a past order, go to your account menu (usually a person icon in the bottom right), select "Orders," and find the order from your history. Tap on the order to open its details page.
On the order details page, scroll down until you see a "Help" button. Tap it. The app will show you a list of common issues — "Item missing," "Order incorrect," "Delivery issue," "Driver behavior," or "Other." Select the one that matches your problem. Describe what happened in the text box that appears. If the issue involves a missing or wrong item, you can take a photo and upload it as proof. After you submit, a support agent will respond in the chat window, usually within a few minutes during business hours.
If the chat agent cannot resolve your issue, they will offer you the option to speak with someone by phone. That phone number is generated for your case and will not work for other issues — it is tied to your specific order and support ticket.
What issues the app chat can handle
The app chat is designed to handle the most common delivery problems: items missing from your order, items that arrived damaged, an order that was completely wrong, a delivery that took much longer than promised, or a driver who was rude or unsafe. For these issues, support can issue a refund, send you a credit toward your next order, or arrange a replacement delivery — and they can do it without a phone call.
You can also use the chat to report a driver for unsafe behavior, to ask about a charge you do not recognize, or to explain why you marked an order as not received. The chat window stays open, so you can send follow-up messages if the agent needs more information from you.
When to contact Uber Eats through the website instead
If your issue is about your account rather than a specific order — for example, your password was compromised, you see a charge you did not make, or you want to delete your account — go to the Uber Eats website instead of the app. Sign in to your account, go to "Account Settings," and look for a "Contact Us" or "Help" link. From there you can submit a form describing your account security or billing issue. This route is slower than the app chat but is better for sensitive account matters because it creates a formal record.
You can also use the website if you are having trouble opening the app itself or if you need to dispute a charge with your payment method.
What information to have ready before you contact support
Before you tap "Help" in the app, gather a few pieces of information that will speed up the conversation. Have your order number ready — it appears at the top of the order details page and starts with a # symbol. Know the total amount you paid. If an item was missing or wrong, remember what it was and what you ordered instead. If the delivery was late, note roughly how late it arrived. If you have a photo of the problem — an empty bag, a damaged item, or a wrong order — take it before you start the chat.
You do not need to call the restaurant or the driver yourself. Support will contact them if needed. Your job is to describe what you received and what you expected to receive.
How refunds and credits are issued
When support determines that you are owed money back, they will ask how you want to receive it. Most commonly, they offer a credit to your Uber Eats account that you can use on your next order. If you prefer a refund to your original payment method — your credit card, debit card, or bank account — you can request that instead. A refund to your card usually takes three to five business days to appear, depending on your bank. A credit to your Uber Eats account is available when ready.
If support offers you a replacement order instead of a refund, that means they will send a new order to your address at no charge. You can accept or decline this offer — if you decline, ask for a credit or refund instead.
Common reasons support might not refund you
Support will not refund you if you marked an order as "not received" but the driver has GPS proof that they delivered it to your address. In this case, support may ask you to check with neighbors, look in nearby bushes or mailboxes, or check your building's front desk or lobby. If you still cannot find it, support can escalate the case, but the refund is not automatic.
Support also will not refund you for items you say were missing if you accepted the order without checking the bag first. This is why it is important to open your delivery and count the items before you close the door or mark the order as complete in the app. If you notice a problem after you have marked the order complete, tell support right away and include a photo.
If you ordered from a restaurant that is not part of Uber Eats — for example, a local restaurant that uses Uber Eats to deliver but is not officially partnered — refunds may be handled by the restaurant instead of Uber Eats. Support will tell you if this is the case.
Frequently Asked Questions
Is there a phone number I can call without using the app?
No. Uber Eats does not publish a general customer service phone number. You must start in the app, describe your issue, and then a phone option will appear if the chat agent cannot solve it. If you cannot access the app, you can use the website contact form under Account Settings, but that is slower than the app.
How long does it take to get a response from support?
Chat responses usually arrive within a few minutes during peak hours (lunch and dinner time) and within 15 to 30 minutes during slower times. If you contact support late at night or very early in the morning, the wait may be longer. You can close the chat and come back to it later — your conversation history will still be there.
Can I get a refund if I ordered the wrong thing?
It depends. If you ordered the wrong item from the restaurant's menu, that is usually your responsibility, and support will not refund you. But if the restaurant sent you the wrong item — you ordered chicken and received beef, for example — support will refund you or send a replacement. Include a photo if you can.
What if the driver stole my order or never showed up?
Report it in the app when ready by tapping "Help" and selecting "Delivery issue" or "Order not received." Include as much detail as you can: what time you expected delivery, whether you saw the driver arrive, and whether the app showed the order as delivered. Support will investigate and refund you if they determine the driver did not deliver it.
Can I request a specific support agent or call back later?
No. Each chat is handled by the next available agent, and you cannot request a specific person. But your chat history is saved to your account, so if you need to follow up, a new agent can see everything that was discussed before.