Uber Eats customer service phone number and how to use it
Uber Eats does not publish a single customer service phone number that rings through to a live representative. Instead, the company routes most support requests through the app or website, where you can describe your issue and receive help through chat or automated responses. If you need to speak to someone by phone, the path depends on what went wrong — a missing order, a payment problem, or a driver safety concern each have different contact routes.
The fastest way to reach a person is through the Uber Eats app itself. Open the app, go to the Account tab, select "Help," describe your issue, and choose "Chat with us." From there, a support agent can see your order history and account details in real time, which means they can resolve most problems without asking you to repeat information. This chat option is available 24 hours a day in most locations.
If you do not have the app or prefer not to use it, you can reach support through the Uber Eats website at ubereats.com. Log into your account, click the menu icon, select "Help," and follow the same chat process. The website chat connects you to the same support team as the app.
Key Takeaways
- Uber Eats handles most customer service through in-app or website chat rather than a published phone number, and chat agents can see your order and account details when ready.
- For payment disputes or refund requests, describe the problem in the chat and the agent will investigate your transaction history and process a refund if warranted.
- If you report a safety concern involving a driver, select that category in the Help menu so your report goes to the safety team rather than general support.
- Response times in chat are usually under 10 minutes during business hours, though wait times vary by location and time of day.
What to do if your order is missing or wrong
When an order arrives incomplete or with items you did not request, open the Uber Eats app and go to the order in your order history. Tap "Help with this order" and select the specific problem — missing items, wrong items, or food quality. The support agent will ask you to describe what happened and may request a photo of the order as it arrived.
Most missing-item claims are resolved with a refund or credit to your account within 24 hours. If the restaurant packed the wrong items, support may contact the restaurant to confirm what was sent, then issue a refund. You do not need to return the food; Uber Eats does not require you to send anything back for a missing or incorrect order.
If you ordered through a restaurant's own website or app instead of the Uber Eats app, that restaurant handles the refund directly — Uber Eats support cannot help with orders placed outside their platform.
Payment problems and refund requests
If you were charged twice, charged the wrong amount, or see a charge you do not recognize, go to the Help menu and select "Payment and refunds." Describe the charge and when it appeared on your card or bank account. The support agent will pull up your transaction history and can see exactly what you were charged for.
Refunds for duplicate charges or billing errors usually post back to your original payment method within 3 to 5 business days, though your bank may take an additional 1 to 2 days to show the credit. If you paid with a debit card, the refund may take longer than a credit card refund because of how banks process reversals.
For charges from a restaurant or third-party merchant that appear on your statement but were not placed through Uber Eats, contact your bank or credit card company directly — those charges did not come from Uber Eats and their support team cannot reverse them.
Driver and safety concerns
If you have a concern about driver behavior, a safety incident, or something that happened during delivery, report it through the Help menu by selecting "Safety." This routes your report to Uber's safety team rather than general customer service, and they investigate reports of harassment, reckless driving, or other safety issues.
When you report a safety concern, describe what happened, when it happened, and which driver was involved. Uber can see the driver's name and vehicle information from your order, so you do not need to provide those details yourself. The safety team reviews reports and may contact you for more information if they need clarification.
If you felt unsafe during a delivery, you can also block the driver from future orders through your account settings. This prevents that driver from being matched to you again.
Contacting Uber Eats through social media
Uber Eats monitors direct messages on Twitter and Facebook, and you can send a message to @UberEats or the Uber Eats Facebook page if you cannot reach support through the app. Response times through social media are usually longer than in-app chat — often several hours — so this is not the fastest route for urgent issues.
When you message on social media, include your order number and a brief description of the problem. The social media team will ask you to verify your account and may direct you back to the app for faster resolution, since in-app support agents have direct access to your account.
What information to have ready before you contact support
When you reach out to Uber Eats support, have your order number ready. You can find this in your order history in the app — it is a long string of numbers and letters at the top of the order details. The support agent will ask for this first because it lets them pull up exactly what you ordered, what you paid, and what the driver reported.
If the issue involves a payment problem, have your bank or credit card statement open so you can tell the agent the exact date and amount of the charge. If you are reporting a driver concern, note the time the delivery happened and any details you remember about what occurred.
You do not need to provide your full account password or full credit card number — support agents never ask for these. If someone claiming to be from Uber Eats asks for your password or full card number, that is a scam.
Frequently Asked Questions
Can I call Uber Eats on the phone instead of using chat?
Uber Eats does not offer phone support for most issues. Chat through the app or website is the primary support channel and usually connects you to an agent within minutes. If you have a disability that makes typing difficult, you can request accommodations through the Help menu, and support can arrange alternative contact methods.
How long does it take to get a refund for a missing order?
Most refunds for missing or incorrect items are issued within 24 hours of your report. The refund posts to your original payment method, and your bank may take an additional 1 to 2 business days to show the credit in your account. If you do not see the refund after 3 business days, contact support again with your order number.
What if the restaurant says they packed everything but items are still missing?
Uber Eats support investigates missing-item claims by reviewing what the restaurant reported packing and what you report receiving. If there is a discrepancy, support typically sides with the customer and issues a refund. You do not need to prove the restaurant wrong — describe what arrived and support will handle it from there.
Can I get a refund if I ordered from the restaurant's website instead of the Uber Eats app?
No. If you ordered directly from a restaurant's website or called the restaurant, that restaurant handles refunds and customer service. Uber Eats support cannot see those orders or process refunds for them. Contact the restaurant directly using the phone number or website where you placed the order.
What should I do if I think I was scammed or charged fraudulently?
Report the charge through the Help menu under "Payment and refunds" and describe why you believe it is fraudulent. If Uber Eats support cannot resolve it, contact your bank or credit card company directly — they can dispute the charge and may reverse it even if Uber Eats does not. Your bank has the final authority over disputed charges.