Uber Eats does not have a dedicated phone number for customer support
Uber Eats handles most customer issues through the app or website, not by phone. If you need to reach someone about a missing item, a late order, a payment problem, or a driver issue, you contact support through the app itself — there is no general customer service phone line you can call.
This is different from calling a restaurant or a delivery driver directly. You cannot call Uber Eats as a company. Instead, the app routes your issue to a support agent who can see your order history and account details.
The reason for this setup is practical: support agents need to pull up your specific order, see what you paid, what the driver reported, and what the restaurant confirmed. A phone call without that context would require you to repeat all that information, and the agent still would not have the details they need to resolve it quickly.
Key Takeaways
- Contact Uber Eats support through the app or website by going to your order and selecting "Help" — there is no phone number to call.
- You can reach a support agent through chat or request a callback, and the agent will have your order details on screen.
- If you need to contact a restaurant or driver directly, the app shows their phone number on the order screen.
- Response times vary depending on how busy support is, but most issues are handled within a few hours.
How to contact support through the app
Open the Uber Eats app and go to your active or recent order. At the bottom of the order screen, you will see a "Help" button. Tap it, and the app will show you a list of common issues — missing items, order not arrived, wrong order, payment problem, or other.
Select the issue that matches your problem. The app may offer a quick fix first (for example, if an item is missing, it might offer a refund when ready). If you need to talk to someone, you can choose "Chat with support" or "Request a callback." Chat connects you to an agent right away if one is available. A callback means an agent will call you within a set timeframe — usually within an hour, though this varies by how busy support is.
When you chat or receive a callback, the agent can see your order, what you paid, what the driver reported, and what the restaurant confirmed. This is why going through the app is faster than calling a general number — the agent already has the context they need.
Contacting the restaurant or driver directly
If you need to reach the restaurant or driver, the app shows their phone number on the order screen. You can call the restaurant if you want to ask about a menu item before you order, or call the driver if they are on the way and you need to give them special instructions (like a gate code or a building entrance).
The restaurant's number appears under the restaurant name at the top of your order. The driver's number appears once a driver has been assigned and is on the way. You can call or text the driver through the app without seeing their actual phone number — the app masks both numbers for privacy.
What to do if the app is not working
If you cannot open the app or the "Help" button is not showing up, try closing the app completely and reopening it. Make sure you have the latest version installed from your phone's app store.
If the app still will not load, you can go to the Uber Eats website on a computer or mobile browser and sign in to your account. Go to your order history, select the order you need help with, and look for a "Help" or "Contact support" option. The website has the same support options as the app — chat or callback.
If neither the app nor the website will load, or if you have a problem with your account itself (like being locked out), you may need to contact Uber through a different channel. Check your email for any messages from Uber Eats, as they sometimes send account alerts with instructions on what to do next.
Common issues and how support handles them
Missing items are the most common reason people contact support. When you report a missing item, support will ask you to confirm what was supposed to be in the order. They may refund you for that item, or they may contact the restaurant to confirm whether the item was packed. Some restaurants will remake the item and have the driver pick it up; others will issue a credit to your account.
Late orders are handled differently depending on how late they are. If an order is significantly delayed, support may offer a credit or refund without asking many questions. If the order never arrived, support will investigate with the driver and restaurant to figure out what happened — whether the driver delivered to the wrong address, whether the order was never picked up, or whether something else went wrong.
Payment problems — like being charged twice or seeing a charge you do not recognize — are escalated to a specialist team. Support will document what you report and investigate the transaction. Refunds for payment errors can take a few business days to show up in your account.
Response times and what to expect
Chat support is usually faster than a callback, especially during off-peak hours. If you start a chat at 2 p.m. on a weekday, you might connect to an agent within a few minutes. If you request a callback at 8 p.m. on a Friday, it might take 30 minutes to an hour.
Once you are connected to an agent, they can usually resolve straightforward issues (refunds for missing items, credits for late orders) within the chat itself. More complex issues — like investigating a payment problem or a driver dispute — may require the agent to escalate your case to another team, and you will get a follow-up within 24 to 48 hours.
Keep your chat history or callback notes. If you need to follow up on an issue, you can reference the case number or date of your previous contact, and the next agent will be able to see what was already discussed.
Frequently Asked Questions
Can I call Uber Eats to place an order?
No. You must order through the app or website. Uber Eats does not take phone orders. If you do not have a smartphone, you can use the website on a computer or tablet.
What if I need to cancel my order right away?
Open the app, go to your active order, and look for a "Cancel order" button. If the order has already been picked up by the driver, you cannot cancel it through the app — you will need to contact support through the "Help" button and explain that you want to refuse the delivery.
How do I know if my issue was actually resolved?
If support issued a refund or credit, check your account balance or payment method within a few hours. For refunds to a credit card or bank account, it can take 3 to 5 business days to appear. If you do not see the credit after that time, contact support again and reference your previous case number.
Can I request a specific support agent or speak to a manager?
No. Support is assigned based on availability. If you feel your issue was not resolved fairly, you can start a new chat or callback request and explain that you want your case reviewed. The new agent can escalate to a supervisor if needed.
What if I have a problem with my payment method on file?
Go to your account settings in the app, select "Payment methods," and update or remove the card or account that is having problems. If you have already been charged and the charge is wrong, use the "Help" button on the order to report the payment issue, and support will investigate.