Uber Eats does not have a dedicated phone line for customer service
Uber Eats handles most customer issues through the app or website, not by phone. If you need to contact them about a missing item, a late delivery, a payment problem, or an account issue, you will use the in-app support system first. Calling a number claiming to be Uber Eats customer service can connect you to scammers, so the safest route is always through the official app or website.
The company does maintain a phone number for certain situations — mainly account security issues or if you cannot access the app — but this is not a general customer service line where you can reach someone for every type of problem. Understanding which channel to use for your specific issue will get you a faster answer and protect you from fraud.
Key Takeaways
- Uber Eats customer support is primarily available through the app or website, not by phone, and this is the safest way to contact them.
- The in-app support system lets you report issues with specific orders, refunds, missing items, and account problems without leaving the app.
- If you cannot access your account or suspect fraud, you can call Uber's general support line at 1-800-253-0000, though wait times vary.
- Third-party phone numbers claiming to be Uber Eats customer service are often scams; always initiate contact through the official app or website.
- Response times through the app are typically faster than phone support, and you have a written record of your conversation.
How to contact Uber Eats support through the app
Open the Uber Eats app and go to your active order or a past order you need help with. Tap the menu icon (three horizontal lines) in the upper left, then select "Help." You will see a list of common issues — late delivery, missing items, payment problems, account access, and others. Tap the issue that matches your situation.
The app will show you options to resolve the problem, which may include a refund, a credit to your account, or a replacement order. If none of the automatic options fit your situation, you can scroll down and tap "Contact Support" or "Chat with us." This opens a chat window where you can describe your issue to a support agent. Response times are usually between a few minutes and a few hours, depending on how busy the support team is.
Keep screenshots or photos of the problem — a missing item, incorrect order, or damage — before you contact support. Having this evidence makes the process faster and gives the support agent what they need to approve a refund or credit without back-and-forth questions.
When to use the phone number and what to expect
Uber Eats does not publish a dedicated phone number for food delivery issues. If you search online for "Uber Eats customer service phone number," you may find numbers that claim to be official support, but many of these are scams or third-party services that charge fees. The only official Uber phone line is 1-800-253-0000, which handles Uber and Uber Eats account issues together.
Call this number if you cannot access the app, suspect your account has been hacked, or have a security concern. You can also call if you have a billing dispute that the in-app chat did not resolve. When you call, have your account email and phone number ready. Wait times can be 10 minutes to over an hour depending on call volume, and you may be transferred between departments.
For routine order issues — a missing item, late delivery, or refund request — the in-app chat is faster and gives you a written record of the conversation. The phone line is better reserved for account-level problems that require identity verification or when the app itself is not working.
How to spot and avoid customer service scams
Scammers post fake Uber Eats phone numbers on Google, social media, and fake support websites. These numbers connect you to someone pretending to be Uber Eats support who will ask for your password, payment information, or account details. Uber Eats will never ask for your password over the phone or through chat.
If you find a phone number online and are not sure whether it is real, do not call it. Instead, open the Uber Eats app, go to Help, and use the official in-app chat. You can also visit the Uber website directly (not through a search result link) and look for their official contact information. Real Uber support will never ask you to pay a fee, buy gift cards, or verify your password.
If you have already given someone your account information, change your password when ready through the app settings. Go to Account, then Security, and select "Change Password." If you gave out payment information, contact your bank or credit card company to report the fraud.
What the in-app support system can and cannot do
The in-app chat support can handle refunds for missing items, incorrect orders, cold food, and late deliveries. They can also help with account login problems, payment method issues, and questions about your order history. Most of these issues are resolved with a credit to your account or a refund to your original payment method within a few business days.
The in-app system cannot change an order that is already being prepared or out for delivery — you would need to cancel and place a new order. It also cannot override a restaurant's policies or change a driver's route once they are on the way. If your issue involves the restaurant itself — a complaint about food quality or a problem with how the restaurant prepared your order — support can document it but may direct you to contact the restaurant directly.
For account suspension, permanent deletion, or legal matters, the in-app chat will usually direct you to email a specific support address or call the main line. These issues take longer to resolve and may require documentation or investigation.
Alternative ways to reach Uber Eats support
Beyond the app and phone, you can contact Uber Eats through email if you have a complex issue or need a written response. Go to the Uber website, scroll to the bottom, and look for "Contact Us" or "Help." From there you can find email addresses for different types of issues — billing, account, or order problems. Email responses typically take 24 to 48 hours.
You can also reach out through Uber's social media accounts on Twitter or Facebook, though this is slower than the app chat and is usually monitored during business hours. If you have a serious complaint or dispute that in-app support did not resolve, you can request escalation to a supervisor through the chat, which may take several days.
For accessibility issues — if you are deaf, hard of hearing, or have another disability that makes phone or chat difficult — contact Uber's accessibility team through the app or website. They can arrange alternative communication methods.
Frequently Asked Questions
What is the real Uber Eats customer service phone number?
Uber Eats does not have a dedicated phone line. The general Uber support number is 1-800-253-0000, but it is meant for account security and access issues, not routine order problems. For most issues, use the in-app Help section instead.
How long does it take to get a response from Uber Eats support?
In-app chat responses usually come within minutes to a few hours. Phone support can take 10 minutes to over an hour to reach someone. Email responses typically take 24 to 48 hours. Response times vary based on how busy the support team is.
Can I get a refund if my order was wrong or incomplete?
Yes. Open the order in your app, tap Help, select the issue (missing item, wrong order, etc.), and follow the prompts. Support can issue a refund or account credit. Have a photo of the problem if you can, as this speeds up the process.
What should I do if I think my Uber Eats account was hacked?
Change your password when ready through the app settings. Then call 1-800-253-0000 to report the suspicious activity. If unauthorized charges were made, contact your bank or credit card company to report fraud.
Are there any phone numbers I should avoid calling?
Yes. Any phone number you find through a Google search or social media claiming to be Uber Eats support is likely a scam. Always use the in-app Help section or visit the official Uber website directly to find contact information.