The fastest way to reach a live person at Uber Eats
Uber Eats does not have a phone number for customer service. Instead, you contact support through the Uber Eats app or website using chat or email. A live agent will respond to your message, but there is no option to call and speak to someone when ready.
If you need to report an urgent issue — a missing order, a safety concern, or a payment problem — the in-app chat is the fastest route. Open the Uber Eats app, go to your account menu, select "Help," choose your issue from the list, and tap "Chat with us." A support agent typically responds within a few minutes during business hours.
For less urgent matters, you can also email support through the same Help section. Email responses usually take longer than chat, often several hours to a full business day.
Key Takeaways
- Uber Eats customer service is available only through in-app chat, email, or the website — there is no phone number to call.
- The in-app chat feature is the fastest way to reach a support agent and typically gets a response within minutes during business hours.
- You must have an active Uber Eats account and be logged in to use the chat feature.
- If your account is locked or you cannot log in, you can contact support through the Uber Eats website without opening the app.
How to start a chat with Uber Eats support
Open the Uber Eats app and tap the account icon in the bottom right corner. Scroll down and select "Help." You will see a list of common issues — choose the one that matches your problem, or select "Something else" if yours is not listed.
After you choose your issue, the app will show you some self-service options or articles. At the bottom of the screen, you will see a "Chat with us" button. Tap it to start a conversation with a support agent. You do not need to wait in a queue; the chat window opens when ready, and an agent will respond when one is available.
Keep your order number, payment method, and any relevant details ready before you start the chat. This helps the agent resolve your issue faster.
Contacting support if you cannot log into your account
If your account is locked, you forgot your password, or you are having trouble opening the app, you can still reach support without logging in. Go to the Uber Eats website on a web browser and scroll to the bottom of the page. Click "Help" and then "Contact Us."
From there, you can describe your issue and submit it for review. The support team will respond via email to the address associated with your account. This route is slower than in-app chat — expect a response within 24 hours — but it is the only option if you cannot access your account.
What to include when you contact support
The more information you provide, the faster an agent can help you. Include your order number (found in your order history), the restaurant name, the date and time of your order, and a clear description of the problem. If the issue involves money — a charge you did not recognize, a refund that did not arrive, or a missing item — mention the amount.
If you are reporting a safety concern or suspicious activity on your account, say so clearly at the start of your message. Support agents prioritize these issues and may escalate them when ready.
Response times and what to expect
In-app chat responses vary depending on the time of day and how busy support is. During peak hours (lunch and dinner times), you may wait 5 to 15 minutes for an agent to respond. Late at night or early morning, responses can be slower. Weekends are typically busier than weekdays.
Once an agent responds, they will ask clarifying questions about your issue. For order problems like missing items or incorrect deliveries, they may issue a refund or credit to your account when ready. For account issues or payment disputes, they may need to investigate and follow up with you via email.
If your issue cannot be resolved in the chat, the agent will let you know and may escalate it to a specialist team. You will receive an email update once the investigation is complete.
Common issues you can resolve without contacting support
Before you reach out, check whether your issue can be solved in the app. If an order has not arrived and it is past the estimated delivery time, you can tap "Report an issue" on the order details page. The app will walk you through options like reporting it as missing or undelivered, and you may receive a refund without needing to chat with an agent.
You can also update your payment method, change your delivery address (before the order is picked up), or view your order history directly in the app. Checking these options first can save you time.
Frequently Asked Questions
Does Uber Eats have a phone number I can call?
No. Uber Eats does not offer phone support. You can only reach customer service through the in-app chat, email, or the website contact form. The in-app chat is the fastest option and usually connects you to an agent within minutes.
How long does it take to get a response from Uber Eats support?
In-app chat responses typically arrive within 5 to 15 minutes during busy hours and faster during quiet times. Email responses usually take several hours to a full business day. Response times depend on how busy support is and what time of day you contact them.
What if I do not have the Uber Eats app installed?
You can contact support through the Uber Eats website. Go to the website, scroll to the bottom, click "Help," then "Contact Us." You can describe your issue and submit it for review. An agent will respond via email to your account address.
Can I get a refund through chat?
Yes. For missing items, incorrect orders, or undelivered food, a support agent can often issue a refund or account credit during the chat. Have your order number ready. For other types of refunds or disputes, the agent may need to investigate and follow up with you by email.
What should I do if my issue is urgent or a safety concern?
Use the in-app chat and mention at the start that it is urgent or involves safety. Support agents prioritize these issues. If you are in when ready danger, contact local emergency services by calling 911 instead of Uber Eats support.