Uber Eats does not have a single refund phone number — you request refunds through the app or website, and support responds through the same channel
When you need a refund from Uber Eats, you do not call a number and speak to someone. Instead, you open the Uber Eats app or go to ubereats.com, find the order in your account history, and submit a refund request through the app itself. Uber Eats support then responds to you through in-app messages or email, depending on how you started the conversation.
This matters because many people search for a phone number expecting to call, then get stuck. The company does not staff a general customer service line for refunds. You have to initiate the request digitally first. If you cannot use the app or website, you can contact Uber's general support line at 1-800-253-0000, but they will usually direct you back to the app to file the refund request anyway.
Key Takeaways
- Refund requests start in the Uber Eats app or on ubereats.com under your order history — there is no phone number to call first.
- You can request a refund for food that did not arrive, arrived late, or arrived damaged by tapping "Help" on the order details page.
- Uber Eats support responds through in-app messages or email within a few hours to a few days, depending on the reason for the refund.
- If the app is not working or you cannot access your account, call 1-800-253-0000 to reach Uber's general support line.
- Refunds typically go back to your original payment method within 5 to 10 business days after approval.
How to request a refund through the Uber Eats app
Open the Uber Eats app and go to your account menu. Tap "Orders" or "Your Orders" to see your order history. Find the order you need a refund for and tap on it to open the order details. At the bottom of the order details screen, you will see a "Help" button or link — tap that.
A menu will appear with reasons for contacting support: "Food quality", "Missing items", "Order not delivered", "Wrong order", or similar options depending on what went wrong. Select the reason that matches your situation. Describe what happened in the text box that appears — be specific about which items were missing, damaged, or late. Include any photos if the app lets you upload them (this helps for damaged food).
After you submit, you will see a confirmation that your request was received. Uber Eats support will review it and send you a message through the app. They may ask follow-up questions, offer a partial refund, or issue a full refund. You will see all messages in the "Help" or "Support" section of the app.
Refund requests on the Uber Eats website
If you prefer to use a computer, go to ubereats.com and sign into your account. Click on "Orders" in the menu. Find the order you need a refund for and click on it. Look for a "Help" or "Report an issue" link on the order details page — the exact wording varies, but it is usually near the top or bottom of the order summary.
Click that link and select the reason for your refund request from the menu. Type a description of what happened and submit. You will receive confirmation on screen, and Uber Eats support will respond via email or in-app message. The process is the same as the app — they review your request and either approve it, deny it, or ask for more information.
What reasons for refunds Uber Eats typically covers
Uber Eats refunds orders when the food does not arrive, arrives significantly late, arrives damaged, or contains items you did not order. They also refund if the restaurant was closed when the order was placed, or if the driver cancelled after picking up the food.
Refunds are less common for complaints about food taste or quality — Uber Eats may offer a credit instead of a refund if you say the food tasted bad, because they cannot verify that claim. However, if items were clearly damaged (crushed, spilled, cold when they should be hot), they usually refund. If items were missing entirely, they almost always refund those items or the full order.
If your refund request is denied, you can appeal it by responding to the support message and explaining further. Provide any photos, screenshots of the order, or other proof you have. Some requests are approved on appeal even if they were denied the first time.
How long refunds take to process and arrive
After you submit a refund request, Uber Eats support usually responds within a few hours during business hours, or within 24 hours if you submit late at night or on a weekend. They will either approve the refund when ready or ask you for more information.
Once approved, the refund goes back to your original payment method — the card, bank account, or digital wallet you used to pay for the order. This typically takes 5 to 10 business days to show up in your account, depending on your bank or payment provider. Some banks are faster; others take the full 10 days. If you used a credit card, the refund may appear as a credit on your next statement rather than as cash back.
What to do if you cannot access the app or website
If the Uber Eats app is crashing, you cannot log into your account, or you do not have a smartphone, call Uber's general support line at 1-800-253-0000. Have your order number ready — you can find it in your email confirmation or in your account history if you can access it on a computer.
The support representative may be able to file a refund request on your behalf, or they may walk you through the process on the website using a computer. If they cannot help directly, they will give you a case number and tell you how to follow up. Keep that case number — it helps if you need to escalate the issue.
Wait times on the phone vary. Calling during off-peak hours (early morning or late evening) is usually faster than calling during lunch or dinner rush. You can also try contacting Uber Eats through Twitter or Facebook if the phone line is busy — some users report faster responses through social media.
Refunds for Uber Eats Pass and subscription charges
If you were charged for an Uber Eats Pass subscription (a monthly membership that waives delivery fees) and want to cancel or get a refund, the process is different. Go to your account settings in the app, find "Uber Eats Pass" or "Subscriptions", and tap "Manage". You can cancel the subscription there, which stops future charges.
For a refund of a charge you already paid, you still use the "Help" button on your account page, but select "Subscription" or "Billing" as the reason. Uber Eats refunds subscription charges within a few days if you cancel within a certain window (usually 24 to 48 hours of the charge). After that window, the charge is usually final, though you can still ask.
Frequently Asked Questions
Can I get a refund if my food arrived cold?
Uber Eats may refund or credit you if the food arrived cold when it should have been hot, especially if the order took much longer than the estimated delivery time. Submit a request through the app and describe the problem. Include a photo if you can. They may ask follow-up questions about how long the food sat before you opened it.
What if Uber Eats denies my refund request?
You can reply to the denial message and explain your situation further. Provide any photos, screenshots, or other proof. Some denials are reversed on appeal. If it is denied again, you can try contacting Uber's general support line at 1-800-253-0000, though they usually cannot override the app decision.
Do I have to return the food to get a refund?
No. Uber Eats does not ask you to return food. You keep the order and receive the refund. This is true whether the food arrived damaged, was missing items, or did not arrive at all.
How do I know if my refund was approved?
You will receive a message in the Uber Eats app or an email from support saying the refund was approved. The message will tell you how long it takes to reach your account (usually 5 to 10 business days). Check your app's "Help" section if you are not sure whether you received a response.
Can I request a refund weeks after I received the order?
Uber Eats allows refund requests for orders within a certain time frame, usually 30 days. After that, the request may be denied. If you have a legitimate reason (you just discovered an item was missing, for example), explain it in your request and ask anyway — some older requests are approved if you provide a good reason.