Uber Eats support is available through the app, phone, email, and web — but the fastest route depends on what went wrong with your order

Uber Eats does not publish a single customer support phone number on their website. Instead, they route support requests through the app itself, where you describe your issue and receive responses from their support team. You can also reach support through the web version of your account, by email, or through Twitter if you have an urgent issue. The method you choose affects how fast you hear back and what information the support agent can see about your order.

If you have an active order or a recent delivery problem, the app is the fastest route because the support agent can see your order history, payment method, and delivery details without asking you to repeat them. For account issues, billing disputes, or problems that happened weeks ago, email or web support works better because you can attach screenshots and write out a detailed explanation that stays in your record.

Key Takeaways

  • The Uber Eats app has a built-in support button under "Account" or "Help" that connects you to a support agent who can see your order details.
  • Phone support is not listed on Uber Eats' main support page, but some users report reaching a support line through the app's help section or by calling the general Uber number.
  • Email support and web-based support tickets allow you to describe complex issues and attach proof, but responses typically take 24 to 48 hours.
  • Twitter and social media support is fastest for urgent issues like a missing order or a charge you did not authorize, because Uber Eats monitors these channels closely.

Finding the support option in the Uber Eats app

Open the Uber Eats app and tap the account icon in the bottom right corner. From there, tap "Help" or "Account" depending on your app version. You will see a list of common issues — "Order status", "Payment problems", "Delivery issues", "Account and login" — and a search box where you can type your specific problem.

After you describe your issue, the app will show you suggested solutions or a button to contact support. Tap "Contact Support" or "Chat with us" to start a conversation with a support agent. The agent can see your order, your account history, and your payment method, so you do not have to repeat details. Response times are usually 5 to 30 minutes during business hours, though overnight or during peak times it may take longer.

If you are reporting a missing item or a delivery problem, take a screenshot of the order confirmation and the delivery map showing the driver's location. Have this ready before you contact support, because the agent will ask for it.

Web-based support and email contact

Go to help.ubereats.com and sign in with your Uber Eats account. You will see the same help categories as the app — order status, payments, delivery, account — plus a search box. Type your issue or browse the category that matches your problem.

At the bottom of most help articles, there is a button that says "Still need help?" or "Contact us". Click it to open a support form. Fill in your name, email, order number if you have one, and a description of what happened. You can attach a screenshot or photo. Submit the form and Uber Eats will send a response to your email within 24 to 48 hours, sometimes longer if the issue is complex or if you contact them on a weekend.

Email support is slower than in-app chat, but it creates a written record of your complaint. This matters if you are disputing a charge or reporting a pattern of problems — the support agent can see your entire email thread and all the details you provided the first time.

Phone support and when it is available

Uber Eats does not list a dedicated phone number for customer support on their main help page. However, some users have reported reaching a support line by calling the general Uber number, which varies by country and region. In the United States, the Uber app sometimes displays a phone option in the help section if your issue qualifies — for example, if you report a safety concern or a large missing charge.

To check if phone support is available for your specific issue, open the app, go to Help, describe your problem, and look for a "Call us" button. If it appears, tap it and Uber will call you back within a few minutes. If it does not appear, phone support is not available for your issue type, and you will need to use chat, email, or web support instead.

Wait times for callback support vary widely. During peak hours — lunch time and dinner time — you may wait 30 minutes or longer. Late night or early morning calls are usually faster.

Twitter and social media support

Uber Eats monitors Twitter and Facebook closely for urgent complaints. If you have a time-sensitive issue — a charge you did not authorize, a missing order that arrived after the restaurant closed, or a safety concern — sending a direct message to @UberEats on Twitter often gets a response within 1 to 2 hours.

When you message them, include your order number, a brief description of the problem, and what you have already tried. Do not post your full account details or payment information in a public tweet. Send it as a direct message instead. A support agent will respond and may ask you to move the conversation back to the app or to email for security reasons.

Social media support is useful for urgent issues, but it is not a replacement for official support channels. Uber Eats may ask you to file a formal complaint through the app or web support so they can document the issue in your account.

What information to have ready before you contact support

Gather these details before you start a support conversation, whether through the app, email, or phone:

  • Your order number (visible in the app under "Order history")
  • The date and time of the order
  • The restaurant name and location
  • The delivery address
  • A description of what went wrong — missing items, wrong order, late delivery, or a charge issue
  • Screenshots of the order confirmation, the delivery map, or the charge on your payment method
  • The name and email address on your Uber Eats account

If you are reporting a missing item, take a photo of the empty bag or the incomplete order before you contact support. If you are reporting a charge you did not authorize, take a screenshot of the charge on your bank or credit card statement showing the date, amount, and merchant name.

Response times and what to expect

In-app chat support usually responds within 5 to 30 minutes during business hours. Late night, early morning, or during peak meal times, wait times can stretch to 1 to 2 hours. Weekends may be slower than weekdays.

Email and web support typically respond within 24 to 48 hours. If your issue is complex — for example, a dispute over multiple charges or a pattern of delivery problems — the first response may ask clarifying questions, and the full resolution may take several days.

Phone callback support, when available, usually calls you back within 5 to 15 minutes during business hours. If you miss the call, you may have to request a callback again.

Twitter direct messages usually get a response within 1 to 2 hours during the day, but overnight responses are slower or may not come until the next business day.

Frequently Asked Questions

Can I call Uber Eats directly without using the app?

Uber Eats does not publish a general customer service phone number. The fastest way to reach them by phone is through the app's help section, where you can request a callback if your issue qualifies. If that option is not available, use email or web support instead.

What should I do if my order never arrived?

Open the Uber Eats app, go to Help, and select "Delivery issues" or "Order not received". The support agent can see the delivery map and will ask if you contacted the driver or checked with neighbors. Have your order number and delivery address ready. Most missing order issues are resolved within 24 hours through a refund or a replacement order credit.

How do I dispute a charge on my credit card or bank account?

Contact Uber Eats support through the app or email first and explain the charge. If they cannot resolve it, you can dispute the charge directly with your bank or credit card company. Keep screenshots of the charge and any support correspondence. Your bank will investigate and may reverse the charge within 7 to 10 business days.

Is there a way to reach Uber Eats support outside business hours?

The app's chat support operates 24/7 in most regions, though response times are slower late at night. Email support does not have a set response time but will reply within 24 to 48 hours regardless of when you send it. For urgent issues outside business hours, Twitter direct messages are monitored, though responses may not come until the next day.

What if I already contacted support and did not get a response?

Check your email for a response from Uber Eats — it may have gone to your spam folder. If you contacted them through the app, open the Help section again and look for "View past conversations" or "Chat history" to see if they replied. If you still have not heard back after 48 hours, try contacting them through a different channel — email if you used chat, or Twitter if email is slow.