Uber Eats does not have a dedicated phone line, but you can contact support through the app or web
Uber Eats customer support operates primarily through in-app messaging and email rather than a phone number you can call. When you open the Uber Eats app and tap the account icon, then select "Help," you can message the support team directly about order issues, refunds, or account problems. Responses typically arrive within a few hours during business hours, though wait times vary by location and how busy the support team is.
If you need when ready help with an active order, the fastest route is usually the "Help" button in your current order screen. This connects you to support for that specific delivery and often produces faster responses than general account help requests.
Key Takeaways
- Uber Eats support is reached through in-app messaging under the Help section, not by phone.
- For problems with an active order, use the Help button on that order's screen for faster response times.
- You can also contact support through the Uber Eats website by logging into your account and selecting Help.
- Email support is available but typically slower than in-app messaging during business hours.
- Response times depend on your location and support volume, but most issues are addressed within a few hours.
How to message support through the Uber Eats app
Open the Uber Eats app and tap the account icon in the bottom right corner. Select "Help" from the menu. You will see a list of common issues like "Order status," "Payment problems," or "Account and login." Tap the category that matches your problem.
The app will show you suggested solutions first. If none of those solve your issue, scroll down and tap "Contact support" or "Still need help." This opens a messaging window where you can describe your problem in detail. Type your message and send it. The support team will respond to the same message thread, and you can continue the conversation there until your issue is resolved.
Using the web version to reach support
Go to ubereats.com and log into your account. Click the account icon in the top right corner and select "Help." You will see the same help categories as the app. Choose the one that matches your issue and follow the prompts to message support or view suggested solutions.
The web version works the same way as the app—you describe your problem and wait for a response in the message thread. Some people find the web version easier to use if they need to attach screenshots or documents, though the app handles most common issues without needing files.
What to do if you need help when ready
If your order is actively being delivered and something is wrong—the driver is going the wrong direction, the food is taking much longer than expected, or you cannot reach the driver—tap the Help button on the active order screen. This routes your message to support handling that specific delivery, which usually gets a faster response than general account help.
You can also try contacting your driver directly through the app's messaging feature if the problem is something they can fix, like a wrong address or a forgotten item. The driver may be able to turn around or resolve it faster than waiting for support.
Email support and response times
Uber Eats also accepts support requests through email, though this is slower than in-app messaging. If you message support through the app or web, they will provide an email address where you can follow up if needed. Response times vary widely depending on your location, the time of day, and how many support requests the team is handling.
During peak hours—lunch and dinner times—wait times are typically longer. Early morning or late evening requests often get responses faster. Most straightforward issues like refunds or order status questions are resolved within a few hours, but complex problems may take longer.
Common issues support can help with
Uber Eats support handles refunds for orders that never arrived, food quality complaints, driver issues, payment problems, and account access questions. If your order did not show up, support can investigate with the driver and the restaurant, then issue a refund if needed. If you were charged twice or see an unauthorized charge, support can review your payment history and reverse incorrect charges.
Support can also help if you cannot log into your account, if your payment method is not working, or if you have questions about promotions or credits. They cannot change prices or override restaurant policies, but they can explain why a charge appeared or help you understand how a promotion works.
What information to have ready when you contact support
Before you message support, gather your order number, the date and time of the order, the restaurant name, and the delivery address. If the problem involves payment, have your card or payment method details available (though do not share full card numbers in messages). If it is a food quality issue, a photo of the problem helps support understand what went wrong.
The more detail you provide in your first message, the faster support can investigate. Instead of writing "my order was wrong," write "I ordered a large pepperoni pizza and received a small cheese pizza" with the order number and time. This helps support look up the exact transaction and resolve it without asking follow-up questions.
Frequently Asked Questions
Can I call Uber Eats support instead of messaging?
Uber Eats does not offer phone support in most locations. Messaging through the app or web is the primary way to reach support. Some countries or regions may have phone options, but in the United States and most markets, in-app messaging is the standard contact method.
How long does it take to get a response from support?
Response times typically range from a few minutes to a few hours, depending on support volume and your location. During peak meal times, waits are longer. Most issues are resolved within one conversation thread, though complex problems may require back-and-forth messages over several hours or a day.
What if I do not see a Help button in my app?
Make sure you are logged into your Uber Eats account and the app is up to date. If you recently updated your phone's operating system, restart the app. If the Help button still does not appear, try accessing support through ubereats.com instead, or uninstall and reinstall the app.
Can support refund me if my order never arrived?
Yes. If your order did not show up, message support with your order number and delivery address. Support will investigate with the driver and restaurant, then issue a refund to your original payment method if the order cannot be recovered. Refunds typically appear within three to five business days.
What should I do if support is not responding?
If you have been waiting more than 24 hours without a response, try sending a follow-up message in the same thread. You can also try contacting support again through a new Help request. If the issue is urgent and involves a payment problem, check your bank or card issuer's fraud department to see if they can help while you wait for Uber Eats support.