Tim Hortons is available on Uber Eats in most Canadian cities and some U.S. locations
You can order Tim Hortons coffee, donuts, breakfast sandwiches, and lunch items through the Uber Eats app the same way you would order from any other restaurant. The menu, pricing, and delivery fees work the same as ordering directly — Uber Eats takes a commission from Tim Hortons, which sometimes shows up as slightly higher prices on the app than in-store. Delivery time depends on how busy the location is and how far you are from the nearest Tim Hortons.
Not every Tim Hortons location participates in Uber Eats delivery. You can check whether your nearest location delivers by opening the Uber Eats app, searching for Tim Hortons, and seeing what comes up. If nothing appears, that location either does not partner with Uber Eats or does not deliver to your address.
Orders placed through Uber Eats go to the Tim Hortons kitchen, not to a separate fulfillment center. This means the restaurant prepares your food the same way it would for a walk-in customer, but the timing can vary depending on how many orders are coming in at once.
Key Takeaways
- Tim Hortons menu items on Uber Eats are the same as in-store, though prices may be slightly higher because Uber Eats charges the restaurant a commission.
- Not all Tim Hortons locations deliver through Uber Eats — you can check availability by searching in the app for your address.
- Delivery fees, service fees, and small-order fees are set by Uber Eats and vary by location and order size.
- You pay through the Uber Eats app using the payment method on file, and the driver brings your order to your door.
- If your order arrives cold or incomplete, you can report the issue in the app and Uber Eats can issue a refund or credit.
What you pay: menu prices, delivery fees, and service charges
Tim Hortons menu prices on Uber Eats are often 10 to 20 percent higher than the in-store price for the same item. This is because Uber Eats charges the restaurant a commission (usually 15 to 30 percent) on each order, and many restaurants pass some or all of that cost to app customers. A coffee that costs $2.50 in the store might cost $3.00 on the app.
On top of the menu price, Uber Eats charges you a delivery fee (usually $2 to $5 depending on distance), a service fee (a percentage of your order total, typically 10 to 15 percent), and sometimes a small-order fee if your total is below a certain threshold. These fees are shown before you confirm your order, so you can see the full cost before you pay.
Promotions and discounts vary. Uber Eats sometimes offers percentage-off codes or free delivery for first-time users or during promotional periods. Tim Hortons may also run its own promotions through the app. Check the app's promotions tab to see what is currently running in your area.
How to place an order and track delivery
Open the Uber Eats app and search for Tim Hortons. If your address is in a delivery zone, you will see a list of nearby locations. Tap the one you want, browse the menu, and add items to your cart. The app shows you the estimated delivery time before you check out.
At checkout, confirm your delivery address, choose your payment method, and review the fees. You can add delivery instructions (for example, "leave at the door" or "ring the doorbell twice") in the notes field. Once you confirm, the order goes to the Tim Hortons kitchen.
After you place the order, you can track its progress in the app. You will see when the restaurant starts preparing your food, when the driver picks it up, and when the driver is on the way. The app shows the driver's location in real time once they are heading to you. Most Tim Hortons orders arrive within 30 to 45 minutes, depending on how busy the location is and traffic conditions.
What to do if your order is wrong, cold, or incomplete
If your order arrives and something is missing, wrong, or cold, open the Uber Eats app, go to your order history, and tap the order. You will see a "Help" button. Tap it and describe the problem — the app will walk you through options like refunding a single item, refunding the whole order, or issuing a credit to your account.
Uber Eats handles refunds and credits, not Tim Hortons. The restaurant does not see your complaint unless you contact them directly. For issues like a missing item or cold food, Uber Eats usually refunds the item price or a portion of your order within a few minutes. For a completely wrong order, you may be offered a full refund or credit.
If you want to contact Tim Hortons directly about a quality issue (for example, if the food tasted wrong), you can call the location or visit their website. But for refunds and credits, the Uber Eats app is the fastest route.
Differences between ordering through Uber Eats and ordering directly
When you order through Uber Eats, you cannot customize items as much as you can in the store or through Tim Hortons' own app. For example, you may not be able to request specific modifications to a sandwich or choose every topping option. The app menu is simplified compared to what the store can actually make.
Delivery time is longer than picking up in person — usually 30 to 45 minutes versus 5 to 10 minutes at the counter. Items like coffee and hot food can cool down during delivery, especially if traffic is heavy or the driver has other stops.
Pricing is higher on Uber Eats because of the commission Uber Eats charges Tim Hortons. If you order frequently, using Tim Hortons' own app or ordering in person may save you money. Tim Hortons' app sometimes offers its own promotions that are not available through Uber Eats.
Which Tim Hortons locations deliver through Uber Eats
Tim Hortons has thousands of locations across Canada and the United States, but not all of them deliver through Uber Eats. Participation depends on the individual franchise owner's decision and whether the location has the staffing and logistics to handle delivery orders.
Urban and suburban locations are more likely to deliver than rural ones. You can check whether your nearest Tim Hortons delivers by searching for it in the Uber Eats app. If nothing comes up, that location either does not partner with Uber Eats or does not deliver to your specific address.
If your nearest Tim Hortons does not deliver through Uber Eats, you can check whether it delivers through DoorDash, Skip the Dishes, or another platform. You can also call the location directly to ask whether they offer delivery through any service.
Frequently Asked Questions
Can I order Tim Hortons through Uber Eats if I do not have the app?
No, you must use the Uber Eats app or website to place an order. You cannot call Tim Hortons and ask them to send a driver through Uber Eats. You need to create an Uber Eats account, add a payment method, and place the order yourself through the app.
Why is Tim Hortons more expensive on Uber Eats than in the store?
Uber Eats charges the restaurant a commission on each order, usually 15 to 30 percent. Many restaurants raise menu prices on delivery apps to offset this cost. You also pay delivery fees, service fees, and sometimes small-order fees that do not explore when you buy in person.
What if the driver cannot find my address?
The app shows the driver your address and includes any delivery instructions you added. If the driver is lost, they will call or text you using the number on file. Make sure your address is correct and your phone number is current before you place the order. You can also add detailed instructions like "building B, apartment 302" to help the driver.
Can I change my order after I place it?
It depends on how quickly the restaurant starts preparing your food. If you place the order and when ready realize you made a mistake, open the app and look for a "Cancel Order" button. If the restaurant has already started making your food, you may not be able to cancel. Contact Uber Eats support through the app if you need to make changes after the order has been sent to the kitchen.
Do I need to tip the driver?
Tipping is optional. The Uber Eats app prompts you to add a tip at checkout or after delivery. You can choose any amount or no tip at all. Some people tip a dollar or two for short deliveries and more for longer distances or bad weather.