Uber does not publish a single main phone number for customer support

Uber handles most customer issues through the app or website, not by phone. If you need to contact Uber, the fastest route is the in-app support feature, which connects you to a support agent through text or chat. You can also reach different Uber departments through specific channels depending on what you need — driver support, account issues, lost items, or corporate inquiries all have separate contact methods.

Uber's San Francisco headquarters address is 1515 3rd Street, San Francisco, CA 94158. However, calling the main office line does not connect you to customer support. If you are trying to resolve an account problem, report fraud, or ask about a ride, you will need to use the support channels Uber has set up for those issues instead.

Key Takeaways

  • Uber's in-app support feature is the primary way to contact customer support — open the app, go to Help, and start a chat with an agent.
  • Lost items, account access problems, and billing disputes each have their own support paths within the app.
  • Driver-related inquiries go through the Driver Support portal, not the same channel as passenger support.
  • Uber's corporate office in San Francisco does not handle customer support calls, though you can mail documents there if needed for legal or formal matters.

How to reach Uber support through the app

Open the Uber app on your phone and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" from the menu. You will see a list of common issues — tap the one closest to your problem, or scroll to the bottom and select "Can't find what you need?" to start a chat with a support agent.

The chat feature is text-based and typically responds within a few minutes during business hours. An agent can look up your account, see your ride history, and process refunds or account changes directly in the conversation. Keep screenshots of receipts, confirmation numbers, or error messages handy to share if the agent asks for them.

Response times vary depending on how busy support is. During peak hours (evening rush, late night, weekends), you may wait longer than during midday on weekdays. If your issue is urgent — for example, you were charged twice for a ride or cannot access your account — mention that in your first message to the agent.

Support for specific issues: lost items, billing, and account access

If you left something in an Uber vehicle, go to Help in the app and select "Lost item." Uber will send a message to the driver who picked you up. If the driver has turned in the item, Uber can arrange for you to pick it up or have it mailed. This process usually takes a few days.

For billing disputes — a charge you do not recognize, a ride that was not completed, or a fare that seems wrong — select "Billing" from the Help menu. Describe what happened and include the date and time of the ride. Uber can review the trip details and issue a refund if the charge was an error. Refunds typically appear in your original payment method within 3 to 5 business days.

If you cannot log into your account, select "Account access" from Help. Uber will walk you through resetting your password or verifying your identity. If your account was locked due to suspicious activity, an agent can review the security alert and unlock it once you confirm your identity.

Driver support and partner inquiries

Drivers have a separate support system. If you drive for Uber, open the Driver app and tap the menu icon, then select "Help." Driver support handles questions about earnings, acceptance rates, vehicle requirements, and account status. The same chat-based system applies — you can message an agent and receive a response within minutes to hours.

For business inquiries — if you want to partner with Uber as a restaurant, fleet operator, or corporate account manager — visit the Uber for Business website and use the contact form there. These inquiries are routed to a business development team rather than general support.

Mailing address for formal correspondence

If you need to send legal documents, formal complaints, or certified mail to Uber, use the corporate headquarters address: 1515 3rd Street, San Francisco, CA 94158. Include your Uber account email and phone number in any letter so Uber can match it to your account.

Mailed correspondence takes longer to process than in-app support — typically 2 to 4 weeks. For urgent matters, in-app support is faster. Mail is appropriate for formal complaints, requests for account records, or documents that require a signature or official receipt.

Why Uber does not list a customer service phone number

Uber moved away from phone-based support years ago because the app-based system handles most issues faster. An agent can see your ride history, payment methods, and account details when ready in the chat interface. On a phone call, the agent would have to ask you for all that information, which takes longer.

The chat system also creates a written record of what was discussed and agreed to, which protects both you and Uber if there is a dispute later. If you prefer to speak to someone by voice, some support agents can call you back after you start a chat — you can request this in your message, though it is not may provide.

What to do if in-app support is not working

If the Help feature in the app is not loading or you cannot start a chat, try closing the app completely and reopening it. Make sure you have the latest version of the Uber app installed — check your phone's app store for updates.

If the app still will not load, try accessing Uber's website on a web browser and look for the Help or Contact Us link there. You can also try logging out of the app, clearing the app's cache (go to Settings > Apps > Uber > Storage > Clear Cache), and logging back in.

If you still cannot reach support and have an urgent issue, you can try reaching out to Uber on social media — Twitter (@Uber_Support) and Facebook both have support teams that monitor messages. Response times on social media vary, but it is an option if the app is completely unavailable.

Frequently Asked Questions

Can I call Uber customer support directly?

Uber does not offer phone support for most customer issues. You must use the in-app Help feature or chat. If you request a callback in your chat message, an agent may call you, but this is not may provide and depends on the type of issue.

What is Uber's main phone number?

Uber does not publish a main customer support phone number. The corporate office at 1515 3rd Street, San Francisco, does not handle customer calls. All customer support goes through the app or website.

How long does it take to hear back from Uber support?

Response times range from a few minutes to several hours depending on how busy support is. During peak times (evenings and weekends), waits are longer. Mailed correspondence takes 2 to 4 weeks.

Can I email Uber support?

Uber does not list a general customer support email address. The in-app chat is the primary contact method. For formal matters, you can mail documents to the corporate address or try contacting Uber through social media.

What if I need to report fraud or a safety issue?

Start a chat in the Help section and describe the issue. For safety emergencies during a ride, contact local police first, then report it to Uber through the app afterward. Uber takes fraud and safety reports seriously and will investigate.