Signing In to Your Uber Health Account
To log in to Uber Health, go to health.uber.com and enter the email address or phone number linked to your account, then enter your password. If you're signing in on a mobile device, you can also use the main Uber app — tap your profile icon at the bottom right, scroll down, and look for "Uber Health" as an option if your account has been set up for it.
Your login credentials are the same ones you use for a regular Uber account. If you've never created an Uber account before, you'll need to set one up first with a valid email address or phone number and a password you choose.
Uber Health is a separate service from regular Uber rides, so your account must be specifically enrolled by your healthcare provider, employer, or benefits administrator before you can use it. You cannot sign up for Uber Health on your own — someone else has to add you to the program first.
Key Takeaways
- Log in at health.uber.com using the same email or phone number and password you use for Uber.
- You can also access Uber Health through the main Uber app if your account has been enrolled in the program.
- Your healthcare provider, employer, or benefits program must add you to Uber Health before you can log in — you cannot sign up yourself.
- If you forget your password, use the "Forgot password?" link on the login page to reset it by email or text.
- Two-factor authentication is available in your account settings for extra security.
What to Do If You Can't Log In
If you enter your password and see an error message, first check that you're using the correct email address or phone number. Uber Health accounts are tied to the contact method your provider registered, so if you're not sure which one was used, try both.
If you still can't log in, click "Forgot password?" on the login page. Uber will send you a link to reset your password by email or text message. Follow that link, create a new password, and try logging in again. Make sure you're using a password you haven't used before on this account.
If you receive a message saying your account doesn't exist or isn't set up for Uber Health, contact the organization that enrolled you — your healthcare provider, employer, or benefits administrator. They may need to confirm your contact information or re-register you in the system.
Setting Up Two-Factor Authentication
Two-factor authentication adds a second security step when you log in. After you enter your password, Uber sends a code to your phone or email, and you have to enter that code before you can access your account. This protects your account if someone else learns your password.
To turn on two-factor authentication, log in to your account, go to Settings or Account, and look for "Security" or "Two-factor authentication." Choose whether you want codes sent by text message or email, then follow the prompts to confirm your phone number or email address. From then on, you'll need to enter a code every time you log in from a new device.
Logging In on a New Device
The first time you log in on a phone, tablet, or computer you haven't used before, Uber may ask you to verify your identity. This is a security measure. You'll receive a code by email or text and need to enter it before you can access your account.
If you use the same device regularly, Uber will remember it after the first login, and you won't have to verify every time. If you're using a shared device — like a work computer or a family tablet — you should log out when you're done so others can't see your account information.
Resetting Your Password
If you forget your password or want to change it for security reasons, click "Forgot password?" on the login page. Uber will ask you to enter the email address or phone number on your account. You'll then receive a reset link or code.
Click the link or enter the code, and you'll be taken to a page where you can create a new password. Your new password should be at least eight characters long and include a mix of letters, numbers, and symbols if possible. Once you've created your new password, log in with it right away to make sure it works.
Troubleshooting Account Access Issues
If you're locked out of your account after too many failed login attempts, wait a few minutes before trying again. Uber temporarily blocks login attempts as a security measure, but access usually returns within 15 to 30 minutes.
If you changed your phone number or email address recently, your account might still be linked to the old contact method. Contact the organization that enrolled you in Uber Health and ask them to update your information in their system. Once they do, you should be able to log in with your new phone number or email.
If you're having trouble on the Uber Health website specifically, try clearing your browser's cache and cookies, then log in again. If you're using the Uber app, try logging out completely, closing the app, and opening it again before logging back in.
Frequently Asked Questions
Can I use the same password for Uber rides and Uber Health?
Yes — they're the same account. Your email address or phone number and password work for both Uber rides and Uber Health. If you change your password, it changes for both services.
What if I don't remember which email or phone number I used to sign up?
Contact the organization that enrolled you in Uber Health — your healthcare provider, employer, or benefits program. They have your registration information and can tell you which contact method is on file. You can also try logging in with both your email and phone number to see which one works.
Is Uber Health login different from regular Uber login?
The login process is the same, but Uber Health is accessed at health.uber.com or through the Uber app if your account has been enrolled. You use the same username and password for both, but you must be registered in the Uber Health program by your provider or employer before you can use it.
What should I do if I think someone else has access to my account?
Change your password when ready by clicking "Forgot password?" on the login page. Then turn on two-factor authentication in your account settings so that anyone trying to log in will need a code sent to your phone or email. If you think your account was used without permission, contact the organization that enrolled you in Uber Health.
Can I log in to Uber Health on multiple devices at the same time?
Yes, you can be logged in on your phone, tablet, and computer at the same time. However, if you're on a shared device, log out when you're finished so others can't see your account or book rides on your behalf.