Signing in to Uber Health

Uber Health uses the same login as your regular Uber account. If you already have an Uber account for rides or food delivery, you can sign into Uber Health with that same email address and password. If you do not have an Uber account yet, you will need to create one before you can use Uber Health.

You can log in through the Uber app on your phone or through the Uber website on a computer. The login process is the same either way: enter your email address, then your password, and tap or click the sign-in button.

Uber Health is a separate service within Uber designed for medical rides and prescription deliveries. Your login credentials work across all Uber services, so you do not need a separate password or account just for health-related trips.

Key Takeaways

  • Your Uber account login works for Uber Health — you use the same email and password you use for regular Uber rides.
  • If you do not have an Uber account, you must create one before you can book a medical ride or prescription delivery through Uber Health.
  • You can sign in on the Uber app, the Uber website, or through a healthcare provider's system if they have partnered with Uber Health.
  • If you forget your password, use the "Forgot password?" link on the login screen to reset it by email.

Creating an Uber Account if You Do Not Have One

To create a new Uber account, go to uber.com or open the Uber app and look for a "Sign up" or "Create account" button. You will need to provide your full name, email address, phone number, and a password you create yourself.

Uber will send a verification code to your email address. Enter that code to confirm your email is real. You may also be asked to verify your phone number the same way. After verification, your account is active and you can log in to Uber Health.

The entire signup process usually takes less than five minutes. You do not need to add a payment method right away — you can do that when you book your first ride or delivery.

Logging In Through a Healthcare Provider

Some hospitals, clinics, and health insurance companies have partnered with Uber Health to let their patients book medical rides directly from the provider's website or app. If your healthcare provider uses Uber Health, you may see a button or link that says "Book a ride" or "Schedule transportation."

When you click that link, you will be taken to an Uber Health login screen. You can either sign in with your existing Uber account or create a new one right there. Some providers let you sign in using your patient ID or insurance member ID instead of creating a separate Uber account — ask your provider which method they support.

After you log in through your provider's system, the ride or delivery request is sent directly to Uber. You will still see the trip in your Uber app and receive updates about your driver or delivery status.

Resetting Your Password

If you forget your Uber password, tap or click "Forgot password?" on the login screen. Uber will ask for the email address associated with your account. Check your email inbox for a message from Uber with a password reset link.

Click the link in that email — it usually works for 24 hours. You will be taken to a page where you can create a new password. Make sure your new password is something you can remember, or use a password manager to store it securely.

If you do not see the reset email in your inbox, check your spam or junk folder. If it is not there, try requesting the reset again or contact Uber support through the app or website.

Two-Factor Authentication and Account Security

Two-factor authentication is an extra security step that requires you to verify your identity in two ways when you log in. Uber offers this as an optional feature. To turn it on, go to your account settings in the Uber app, look for "Security" or "Login & security," and follow the prompts to enable two-factor authentication.

When two-factor authentication is on, you will enter your password as usual, then Uber will send a code to your phone via text message or an authenticator app. You must enter that code to finish logging in. This makes it much harder for someone else to access your account even if they know your password.

You can also review your login history in account settings to see where and when your account was accessed. If you see a login you do not recognize, change your password when ready and contact Uber support.

Troubleshooting Login Problems

If you cannot log in, the most common reasons are a typo in your email or password, or an account that was created with a different email address than the one you are trying. Double-check that you are using the correct email and that caps lock is not on when you type your password.

If your account was suspended or locked, Uber will usually show a message explaining why when you try to log in. Common reasons include suspicious activity, a payment method that failed, or a violation of Uber's terms of service. Follow the instructions in that message to unlock your account or contact Uber support for help.

If you are trying to log in on a phone or computer that has not been used with your Uber account before, Uber may ask you to verify your identity by entering a code sent to your email or phone. This is a security measure and is normal.

Logging Out and Managing Multiple Accounts

To log out of Uber, open the app, go to your account menu (usually at the bottom or top of the screen), scroll down, and tap "Log out." On the website, click your profile icon and select "Log out." You will be returned to the login screen.

Uber does not officially support logging into multiple accounts on the same device at the same time. If you need to switch between accounts, log out of one and log in with the other. If you have a work account and a personal account, you may want to use different devices or browsers to keep them separate.

If someone else uses your phone or computer, always log out after you are done. Do not leave your account signed in on a shared device.

Frequently Asked Questions

Can I use the same Uber account for regular rides and Uber Health?

Yes. Your Uber account works for all Uber services — rides, food delivery, and health services. You do not need separate accounts. Just log in once and you can book any type of trip or delivery.

What if I forgot the email address I used to create my Uber account?

If you cannot remember your email, you cannot reset your password through the normal process. Contact Uber support through the app or website and explain the situation. They may be able to help you recover your account or create a new one.

Is my Uber Health login different from my Uber Eats login?

No. All Uber services use the same account and login. One email and password works for rides, food delivery, and health services. You do not need to remember different credentials for each service.

Can I log into Uber Health without creating a full Uber account?

No. Uber Health requires an active Uber account. You must provide your name, email, phone number, and create a password. After that, you can log in and book medical rides or prescription deliveries.

What should I do if someone else is using my Uber account?

Change your password when ready using the "Forgot password?" option on the login screen. Then review your account settings and recent trips to see what was accessed. If you see unauthorized charges, contact Uber support to report fraud and dispute the charges.