Uber's main support channels and phone options
Uber does not publish a single customer service phone number that works for all issues. Instead, the way you contact support depends on what app or service you use and what your problem is. The Uber Driver app, Uber Eats app, and the main Uber app each have their own support systems, and you reach them through the app itself rather than by calling a general number.
For most rider issues, you start in the Uber app by tapping the menu icon, then "Help", then selecting your issue from the list. Uber then offers you a chat option with a support agent, or in some cases a callback where Uber calls you instead of you calling them. For Uber Eats, the process is the same: open the app, tap "Account", then "Help", then describe your problem.
If you are a driver, open the Driver app, tap the menu, select "Help", and choose your issue. You will then see chat or callback options. The reason Uber routes support through the app is that the app can pull up your trip history, payment details, and account status when ready, which a phone agent cannot do without asking you for that information first.
Key Takeaways
- Uber support is accessed through the app itself by tapping Help or Account, not through a published phone number you can call directly.
- You can choose between chat with an agent or a callback where Uber calls you, depending on what the app offers for your issue type.
- Uber Eats, Uber rides, and Uber Driver each have separate support systems within their own apps.
- Having your trip number, order number, or account email ready before you contact support speeds up the process.
How to contact Uber through the app for rider issues
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Tap "Help". You will see a list of common issues: "Trip issues", "Account and payment", "Safety", "Lost and found", and others. Select the category that matches your problem.
After you choose a category, Uber shows you articles that might answer your question. If none of them solve the problem, scroll to the bottom and tap "Still need help?" or "Contact support". The app then offers you a chat window where you can type to an agent, or a callback option where you provide your phone number and Uber calls you within a few minutes.
Chat is usually faster for straightforward questions like "Where is my driver?" or "I was charged twice". Callback is better if you need to explain something complicated or if you have trouble typing. The agent can see your trip details, so tell them your trip number if you have it, but they can also look it up by the time and location.
How to contact Uber Eats support
Open the Uber Eats app and tap the "Account" icon in the lower right (it looks like a person). Tap "Help". You will see categories like "Orders", "Payments", "Restaurants", and "Delivery". Choose the one that matches your issue.
Like the Uber app, Eats shows you help articles first. If you need to talk to someone, scroll down and tap "Contact support". You can then choose chat or callback. Have your order number ready — it appears in your order history and in any confirmation emails Uber Eats sent you.
Common Eats issues include missing items, wrong items, late delivery, and refund requests. The support agent can see what you ordered and what the restaurant charged, so they can often resolve refunds or reorders on the spot.
How to contact Uber Driver support
Open the Uber Driver app and tap the menu icon (three lines) in the upper left. Tap "Help". You will see categories like "Trips and earnings", "Account and documents", "Vehicle and insurance", and "Safety". Select the one that fits your question.
After you choose a category, the app shows relevant articles. If you need more help, tap "Contact support" at the bottom. You can then choose chat or callback. Driver support handles issues like trip disputes, payment problems, document verification, and account access.
If your account has been deactivated or suspended, driver support is where you start. Have your driver ID number and the email address on your account ready. Driver support can sometimes reactivate accounts when ready if the issue is a straightforward verification problem, or they can explain what steps you need to take.
What to do if the app support option is not working
If you cannot open the app, or if the Help section is not loading, try closing the app completely and reopening it. Force-close it by swiping up from the bottom of the screen (on iPhone) or using the app switcher (on Android), then tap the app icon again.
If the app still will not load, try uninstalling and reinstalling it. Before you do, make sure you know the email address and password for your Uber account, because you will need to log in again. You can also try accessing your account through the Uber website on a web browser — go to uber.com, log in, and look for a Help or Support link.
If you are locked out of your account entirely, the website login page has a "Forgot password?" link that will send you a reset email. Once you regain access, you can use the app or website to contact support about whatever locked you out.
Contacting Uber through social media and email
Uber monitors its Twitter account (@Uber and @UberHelp) and responds to direct messages, though this is slower than using the app. If you tweet at Uber with your issue, include your trip number or order number so they can look it up. Response time is usually several hours to a day.
Uber does not publish a general customer service email address. The fastest way to reach someone by email is to use the support chat in the app, ask for a case number, and then ask if you can follow up by email. The agent will give you an email address specific to your case.
For safety issues or to report a driver or restaurant, use the in-app reporting tools first. Tap "Help", select "Safety", and describe what happened. Uber takes safety reports seriously and investigates them, though you will not always receive a detailed response about the outcome.
What information to have ready before contacting support
Gather these details before you start a chat or request a callback: your trip number or order number (found in your app history or confirmation email), the date and time of the trip or order, the amount you were charged, and a clear description of the problem. If it is a payment issue, note whether you were charged too much, charged twice, or not charged at all.
If you are reporting a lost item, describe it in detail and tell the support agent where you think you left it — in the car, at the restaurant, at your delivery address. Uber can contact the driver or restaurant on your behalf to check for it. If it is a safety issue, describe what happened and when, and be specific about whether it involved the driver, the restaurant staff, or another person.
For account or document issues, have your ID number, driver's license number, or vehicle registration number ready depending on what the problem is. The more specific you are, the faster the agent can help you.
Frequently Asked Questions
Is there a phone number I can call to reach Uber without using the app?
Uber does not publish a general customer service phone number. Support is designed to work through the app so agents can see your account and trip history when ready. If you cannot use the app, try accessing your account through uber.com on a web browser and look for a Help link there.
How long does it take to get a response from Uber support?
Chat responses usually come within a few minutes during business hours. Callback times vary but typically happen within 5 to 15 minutes. Response times are slower late at night or during peak hours. Email follow-ups can take 24 to 48 hours.
Can I get a refund if my trip or order was wrong?
Contact support through the app and describe what went wrong. For riders, common refund reasons include driver cancellation, long wait times, or wrong destination charges. For Eats, missing or wrong items often result in refunds or reorders. The agent will review your case and process a refund if it qualifies.
What if I disagree with a charge on my account?
Open the app, tap Help, select "Account and payment", and describe the charge. Tell the agent the date, amount, and what trip or order it was for. If you were charged twice or charged for a trip you cancelled, support can usually reverse it. Disputed charges can take longer to resolve than other issues.
How do I report a driver or restaurant to Uber?
Use the in-app reporting tool: tap Help, select Safety, and describe what happened. Be specific about the date, time, and what the person did. Uber investigates safety reports and may deactivate a driver or restaurant if the report is substantiated, though you will not always hear the outcome.