How to reach Uber support
Uber does not have a single phone number you can call. Instead, you contact support through the Uber app itself, through your web browser, or by email — the method depends on what you need help with and whether you are a driver or a rider.
The fastest way for most people is the in-app help option. Open the Uber app, tap the menu icon (three horizontal lines) in the bottom right, select "Help," and then choose your issue from the list. Uber will show you articles, let you message support directly, or offer a callback option where support calls you instead of you waiting on hold.
If you do not have the app or prefer email, you can visit help.uber.com in any web browser. This page lets you search for answers to common questions and also has a contact form to reach support by email. Response times vary, but email typically takes 24 to 48 hours.
Key Takeaways
- Uber support is reached through the app, the website at help.uber.com, or email — there is no main phone number for general support.
- The in-app Help section is the fastest route because you can message support directly or request a callback without waiting on hold.
- Different issues route to different support teams, so selecting the correct problem category when you contact them speeds up your response.
- Drivers and riders have separate support channels, so make sure you are using the right account type when you reach out.
In-app support for riders
If you use Uber to request rides, open the app and tap the menu icon at the bottom right. Select "Help," then scroll through the categories to find your issue — common ones include "Trip issues," "Payment and refunds," "Account and settings," and "Lost and found."
Once you pick a category, Uber shows you a list of articles that might answer your question. If none of them help, scroll to the bottom and tap "Still need help?" or "Contact support." You can then choose to message support directly (they respond within hours during business hours) or request a callback, where a support agent calls you at a time you choose.
The callback option is useful if you do not want to type out your problem or if you prefer to talk to someone. You select your preferred time window, and Uber calls the phone number on your account.
In-app support for drivers
Drivers access support the same way — through the menu in the driver app. Tap the menu icon, select "Help," and choose from categories like "Earnings and payments," "Account and documents," "Vehicle and insurance," and "Trip and navigation issues."
Driver support often has longer wait times than rider support because the volume is different depending on the time of day and your city. If you need help with documents, vehicle verification, or background check issues, the in-app channel is the most direct route because support can see your account status and documents in real time.
Web-based support through help.uber.com
Go to help.uber.com and sign in with the email address connected to your Uber account. You can search for topics using the search bar at the top — type in what you need help with, like "refund," "lost item," or "account locked."
If the articles do not answer your question, scroll down on any help page and look for a "Contact us" button or link. This opens a form where you describe your issue, and you can choose whether you want Uber to contact you by email, phone, or through the app. Email responses typically arrive within 24 to 48 hours, though it can take longer during peak times.
The web option is useful if you are having trouble with the app itself or if you prefer to write out a detailed explanation of your problem before submitting it.
What to do if you cannot access your account
If you are locked out of your Uber account, cannot log in, or forgot your password, go to the Uber login page and tap "Trouble signing in?" or "Forgot password?" Uber will send a password reset link to your email address. Check your spam folder if you do not see it in your inbox.
If you do not have access to the email address on your account, go to help.uber.com, search for "account access," and use the contact form to explain your situation. Support can verify your identity using other information on file and help you regain access. This process usually takes a few hours to a day.
If your account was deactivated or suspended, the reason appears in the app or in an email from Uber. Contact support through the web form or by requesting a callback to discuss what happened and what steps you can take next.
Support for payment and refund issues
If a trip was charged incorrectly, you were overcharged, or you want to dispute a charge, open the app and go to Help > "Payment and refunds." Select the specific trip from your ride history, and Uber will show you the fare breakdown and let you request a refund directly.
For refunds, Uber usually processes them within 5 to 10 business days back to your original payment method. If you paid with a credit or debit card, the refund shows up as a credit on your card statement. If you paid with Uber Cash or a gift card, the amount is returned to your Uber account balance.
If you do not see the refund after 10 business days, contact support again with the trip ID (found in your trip receipt) and explain that you are following up on a refund request.
Support for lost items
If you left something in an Uber vehicle, open the app when ready and go to Help > "Lost and found." Select the trip where you lost the item and describe what it is. Uber will contact the driver on your behalf and ask them to check the vehicle.
Drivers have 24 hours to report whether they found your item. If they did, Uber will help arrange a way for you to get it back — either the driver can return it, or you can pick it up from an Uber hub if one is in your area. If the driver does not respond or did not find it, Uber will let you know.
The sooner you report a lost item, the better your chances of recovery, so contact support as soon as you realize something is missing.
Frequently Asked Questions
Does Uber have a phone number I can call directly?
Uber does not publish a main customer service phone number. You reach support through the app, help.uber.com, or by requesting a callback. The callback option lets support call you at a time you choose, which is the closest equivalent to calling a number yourself.
How long does it take to hear back from Uber support?
In-app messages usually get a response within a few hours during business hours. Email responses typically take 24 to 48 hours. Callback requests are usually fulfilled within the time window you select. Response times vary by city and how busy support is.
Can I contact Uber on social media?
Uber monitors some social media accounts, but it is not the fastest way to get help. Using the in-app support or help.uber.com is more reliable because your message goes directly to the support team that handles your account type.
What if I need help in a language other than English?
Uber support is available in multiple languages depending on your location. When you contact support through the app or website, select your preferred language from the options available. Support will respond in that language if it is offered in your region.
How do I report a safety issue or problem with a driver?
Open the app, go to Help, and select "Safety" or "Driver behavior." Describe what happened, and Uber will review your report. For emergencies, call 911 first, then contact Uber support afterward to report what occurred during your trip.