Uber does not publish a general customer service phone number

Uber handles most support requests through its app or website, not by phone. You cannot call a main Uber line and reach a representative the way you would call a bank or airline. Instead, Uber routes different types of problems to different channels — some go through in-app chat, some through email, and some through phone numbers specific to your situation.

The phone number you need depends on what went wrong. A lost item, a safety concern, and a billing dispute each have their own path. Knowing which one applies to your problem saves you from being transferred or told to use the app instead.

Key Takeaways

  • Uber's main support channel is the Help section inside the app or at help.uber.com, not a phone line.
  • Safety emergencies — assault, harassment, or threats during a ride — go to local police first, then to Uber through the app's Safety Toolkit.
  • Lost items, ride disputes, and account problems each have their own support path, and the app will show you the right one based on your issue type.
  • Some cities have local Uber Eats phone lines for restaurant or delivery problems, but these are not general customer service numbers.
  • If you cannot access the app, you can reach support through help.uber.com on a web browser or by messaging Uber on social media.

How to find your issue type in the app

Open the Uber app and tap the menu icon (three horizontal lines) in the lower right. Select "Help" and you will see a list of categories: "Trip Issues," "Lost Items," "Account & Payment," "Safety," and others. Tap the one that matches your problem.

Once you select a category, Uber shows you the most common solutions for that issue. If none of them solve your problem, you will see a button to contact support. Tap it and Uber will offer chat as the first option. Some issue types also show a phone callback option — Uber will call you at your number rather than you calling them. This is faster than waiting on hold because Uber controls when the call comes in.

The phone callback option appears for certain problems like ride disputes or account access issues. You enter your phone number, choose a time window, and Uber calls within that window. You do not dial a number yourself.

Safety emergencies and when to call 911

If you are in when ready danger during a ride — you are being threatened, assaulted, or the driver is driving recklessly — call 911 first. Do not wait for Uber support. Tell the dispatcher your location and that you are in an Uber, and give them the vehicle license plate if you can see it.

After police arrive or you reach safety, report the incident to Uber through the app. Open your trip history, find the ride, tap "Report Safety Incident," and describe what happened. Uber will investigate and may deactivate the driver. You can also use the Safety Toolkit in the app — tap your profile picture, then "Safety" — to access emergency contacts and ride-sharing safety resources before you ever need them.

Lost items and how Uber handles them

If you left something in an Uber vehicle, open the app, go to your trip history, and find the ride. Tap "Lost Item" and describe what you left behind. Uber will contact the driver and ask them to check the car. The driver can then message you through the app if they found it.

Most drivers return items within a few days. If the driver confirms they have your item, you can arrange pickup or ask them to leave it with the Uber driver support center in your city. Uber does not hold lost items itself — the driver does. If the driver does not respond or says they did not find it, Uber support can review the trip details, but they cannot search the vehicle for you.

Billing disputes and ride refunds

If you were charged incorrectly or want to dispute a fare, open the app, find the trip in your history, and tap "Report Issue." Select "Fare Dispute" or "Unexpected Charge." Describe the problem — for example, the driver took a longer route, the surge pricing seemed wrong, or you were charged twice.

Uber will review the trip map, the time, and the driver's route. If they find an error, they will refund you directly to your original payment method. This usually takes three to five business days. You can track the status of your dispute in the app under "Help" > "Your Requests."

If you paid with a credit or debit card and Uber denies your dispute, you can also contact your card issuer and file a chargeback. Tell your bank the specific date, amount, and reason. Your bank will investigate separately from Uber.

Account access and password problems

If you cannot log into your account, go to the Uber login page and tap "Trouble signing in?" You will be asked to enter your email or phone number. Uber will send you a link to reset your password or verify your identity. Check your email or text messages for the link.

If you do not receive the reset link, check your spam folder. If it is not there, go to help.uber.com, search for "Can't sign in," and select the option that matches your situation. You can request a callback from support, and they will walk you through account recovery. This is one of the few issues where Uber offers phone support without you having to use the app first.

Uber Eats delivery and restaurant issues

Uber Eats problems — missing items, wrong order, late delivery — are handled separately from ride support. Open the Uber Eats app, find your order in your history, and tap "Help." Select the issue type: "Item Missing," "Order Incorrect," "Delivery Issue," or "Restaurant Problem."

Uber Eats will usually refund you or issue a credit to your account within 24 hours. Some cities have local Uber Eats support phone lines, but these are not advertised publicly. If you need to speak to someone by phone about an Eats order, request a callback through the app's Help section, and Uber will call you if phone support is available in your area.

When you cannot use the app

If your phone is broken, you do not have the app installed, or you are trying to reach Uber from a computer, go to help.uber.com. You can log into your account there and access the same Help categories as the app. You can start a chat with support or request a callback.

You can also message Uber on Twitter (@Uber_Support or @UberEats_Support) or Facebook. Response times on social media are usually slower than in-app chat, but it is an option if you have no other way to contact them. Include your account email and a brief description of your problem so they can find your account quickly.

Frequently Asked Questions

What is Uber's main phone number?

Uber does not have a main customer service phone number. Support is handled through the app, help.uber.com, or by requesting a callback through the app. The callback option is faster than calling a general line because Uber calls you at a time you choose rather than you waiting on hold.

Can I call Uber to report a safety problem?

If you are in when ready danger, call 911. After you are safe, report the incident through the app's Safety Toolkit or by finding the trip and selecting "Report Safety Incident." Uber investigates all safety reports and may deactivate the driver.

How long does it take to get a response from Uber support?

In-app chat usually responds within a few minutes during business hours. Callback requests are typically fulfilled within the time window you select, usually within a few hours. Email and social media responses can take 24 hours or longer.

What if I need to speak to someone right now?

Use in-app chat — it is the fastest way to reach a live person. If the app is not working, go to help.uber.com and start a chat there. If you need when ready help with a safety issue, call 911.

Does Uber have phone support for drivers?

Uber drivers have a separate support line and can call the Uber Driver Support Center in their city. The number is in the driver app under "Help." Passenger support does not use phone lines in the same way.