Uber has multiple ways to reach support, depending on what you need help with
Uber support is built into the app itself — you do not call a phone number or email a general inbox. Instead, you open the app, go to your account or trip details, and start a chat with a support agent. The method you use depends on whether you need help with a current trip, a past trip, your account settings, or payment issues. Uber also has a web-based help center where you can search for answers before contacting anyone.
Response times vary. Chat support typically responds within minutes during peak hours, though it can take longer late at night or during major events. Uber does not offer phone support for most issues, though some account problems may result in Uber calling you after you submit a request through the app.
Key Takeaways
- Start a support chat directly from the Uber app by tapping your account menu or selecting a specific trip.
- The Uber Help Center at help.uber.com has searchable articles about account, payment, and trip issues before you contact support.
- For lost items, report them within 24 hours through the app; Uber contacts the driver on your behalf.
- Account security issues like unauthorized charges or compromised passwords should be reported when ready through the app to lock your account.
- Response times depend on the time of day and current demand, but chat support usually replies within minutes during business hours.
How to start a support chat from the Uber app
Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Help" or "Account" depending on what version of the app you have. You will see a list of common issues. Tap the one closest to your problem, or scroll to the bottom and select "Can't find what you need?" to start a chat with an agent.
If your issue is about a specific trip, you can also go directly to that trip in your trip history, tap "Help with this trip," and describe what went wrong. This method is faster because the agent already has your trip details in front of them.
When you start a chat, describe the problem clearly and include any relevant details — the date and time of the trip, the driver's name, the pickup and dropoff locations, or the amount of a charge you dispute. The more specific you are, the faster the agent can help.
What to do if you lost something in an Uber
Report a lost item within 24 hours of your trip. Open the app, go to your trip history, select the trip where you lost the item, tap "Help with this trip," and choose "Lost item." Describe what you lost and where you think you left it. Uber will contact the driver and ask them to check the vehicle.
The driver has 24 hours to report whether they found your item. If they did, Uber will tell you how to arrange a pickup or delivery. If the driver does not respond or says they did not find it, Uber may offer you a credit toward your next ride, though this is not may provide.
If you need your item urgently, you can also try contacting the driver directly through the app's messaging feature. Tap the trip, select "Contact driver," and explain what you lost. Some drivers will respond faster to a direct message than to Uber's formal lost-item process.
How to report a charge you do not recognize
If you see a charge on your payment method that you do not remember authorizing, open the Uber app and go to your account menu. Select "Wallet" or "Payment methods," then find the charge in your trip history or payment history. Tap it and select "Report an issue" or "I do not recognize this charge."
Describe why you do not recognize the charge — you did not take that trip, the amount is wrong, or you were charged twice for the same ride. Uber will review your account and the trip details. If the charge was unauthorized, Uber can refund it. If the amount was wrong, Uber can adjust it.
If you believe your account was hacked or your payment method was stolen, report it when ready. Go to your account settings, change your password, and remove any payment methods you no longer recognize. Then start a support chat and tell the agent your account may have been compromised. Uber can lock your account while they investigate.
Account security issues and unauthorized access
If you cannot log into your account, you see trips you did not take, or you notice charges from rides you do not remember, your account may have been compromised. Start by trying to reset your password. Go to the Uber login screen, tap "Trouble logging in?" and follow the steps to reset your password using your email address.
If you cannot reset your password or you still see unauthorized activity after resetting it, open the app on a device where you are still logged in, go to your account menu, and start a support chat. Tell the agent your account has been compromised. They can temporarily lock your account to prevent further unauthorized use while they investigate.
Change the email address and phone number associated with your account as soon as you regain access. If your payment method was used without permission, contact your bank or credit card company directly to report fraud. Uber can refund charges on their end, but your bank may also need to issue a new card.
Using the Uber Help Center to find answers without contacting support
Before you start a chat, visit help.uber.com and search for your issue. The Help Center has articles about account setup, payment methods, trip issues, driver ratings, and safety features. You can search by keyword or browse by category. Many common questions — like how to change your payment method, why a trip was cancelled, or how surge pricing works — have detailed answers you can read when ready.
The Help Center also has articles specific to your city or country. Scroll down on most articles to see if there are region-specific details about local regulations, payment options, or support hours. If you find an article that does not answer your question, there is usually a link at the bottom to start a support chat.
What to expect when you contact support
When you start a chat, you will be connected to a support agent, though there may be a wait during peak hours. The agent will see your account information, trip history, and any previous support conversations. They will ask clarifying questions about your issue and may take a few minutes to investigate before responding.
Most issues are resolved in a single chat session. If your issue requires investigation — like a dispute over a charge or a report of unsafe driver behavior — the agent will tell you how long it typically takes and how you will be notified of the outcome. Some issues may require follow-up, and Uber may contact you through the app or by email with an update.
If you are not satisfied with the response, you can ask to escalate your issue to a supervisor. This does not may provide a different outcome, but it means a more senior agent will review your case.
Frequently Asked Questions
Can I call Uber support instead of using the chat?
Uber does not have a general phone line for most support issues. Chat through the app is the primary way to reach support. In rare cases — usually involving account security or a serious safety concern — Uber may call you after you submit a request through the app, but you cannot initiate a phone call to support.
How long does it take to get a refund for a disputed charge?
If Uber determines a charge was incorrect or unauthorized, they typically issue a refund within 5 to 10 business days. The refund goes back to the payment method you used for the trip. If you do not see it after 10 days, start a support chat and ask for a status update.
What if the support agent does not solve my problem?
You can ask to escalate your case to a supervisor or request a follow-up investigation. Provide as much detail as possible about what went wrong and what outcome you are looking for. If you remain unsatisfied, you can also file a complaint with your local consumer protection agency or your payment card company if a charge is involved.
Is there a way to contact Uber on social media?
Uber monitors some social media accounts, but this is not a reliable way to reach support. The app chat is faster and gives the agent direct access to your account. Social media is better for public feedback or complaints about service in general, not for resolving individual account issues.
What should I do if I feel unsafe during a trip?
If you feel unsafe, end the trip when ready and get to a safe location. Then open the app, go to the trip details, and select "Report safety concern." Describe what happened. Uber takes safety reports seriously and will investigate. You can also contact local law enforcement if you believe a crime occurred.