Uber's main support channels and phone access

Uber does not publish a single customer service phone number that works for all account types and issues. Instead, the company routes support through its app, website, and in some cases phone callbacks. The fastest way to reach someone is usually through the Uber app itself — you open your account, find the trip or issue in question, and select "Help" to see options specific to that situation.

If you need to speak to someone by phone, you can request a callback through the app rather than calling a number. This means Uber calls you back at a time you specify, rather than you waiting on hold. The callback option appears in the Help section for many issue types, though not all.

For riders, drivers, and Uber Eats users, the support path is different. Each has its own Help menu within the app, and each may have different phone callback availability depending on the issue type and your location.

Key Takeaways

  • Uber handles most support through the app's Help section rather than a published phone number, and you can request a callback instead of calling in.
  • The Help menu shows different options depending on whether you are a rider, driver, or Eats user, and what specific issue you are reporting.
  • Phone callback availability varies by issue type and location, so not every problem will have a phone option available.
  • For urgent safety issues, you should contact local emergency services (911 in the US) rather than Uber support.

How to request a callback through the Uber app

Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Help" to see a list of common issues. Choose the category that matches your problem — for example, "Trip issues," "Account," "Payment," or "Safety."

Once you select a category, the app shows you troubleshooting steps and, if available, a "Call support" or "Get help" button. Tap this button and the app will ask for a callback number and preferred time. Uber will then call you back, usually within a few minutes to a few hours depending on support volume and your location.

Not every issue type offers phone callback. For some problems, the app will only show chat support or written troubleshooting steps. If no phone option appears, chat is the next fastest way to reach someone.

Chat support and in-app messaging

The Help section also offers chat support for many issues. When you select an issue category, you may see a "Chat with support" option alongside or instead of the callback button. Chat support is often faster than waiting for a callback, especially during busy hours, because you are connected to an agent when ready.

Chat conversations stay in your app history, so you can refer back to what was said or continue the conversation later if you are disconnected. If the chat agent cannot solve your problem, they may escalate you to a phone callback or to a specialist team.

Support options for Uber drivers

Uber driver support is accessed through the driver app, not the rider app. Tap the menu icon and select "Help" to see driver-specific issues like earnings, vehicle documents, deactivation, or trip problems.

Driver support also offers callback requests and chat, though availability varies by region and issue type. Some driver issues, particularly account deactivation or document verification, may require you to wait for a response rather than speak to someone when ready.

Support for Uber Eats

Eats users and delivery partners have their own support channels within the Eats app. Tap the account icon and select "Help" to see options for order issues, payment problems, or delivery concerns.

Eats support also uses the callback and chat system. Response times vary depending on whether you are a customer reporting an order issue or a delivery partner reporting an earnings or account problem.

When to contact emergency services instead of Uber

If you are in when ready danger, experiencing a medical emergency, or witnessing a crime, call 911 (in the US) or your local emergency number. Do not wait for Uber support to respond. After you have contacted emergency services, you can report the incident to Uber through the app's Help section.

Uber support is not equipped to handle emergencies and cannot dispatch help faster than local emergency services. The app does have a safety feature that lets you share your trip with emergency contacts, but this is not a substitute for calling 911 if you need when ready help.

What to do if you cannot reach support

If the callback or chat options are not appearing in your Help menu, your account may have a restriction or your issue may not be one Uber handles through phone support. In this case, check whether you have the latest version of the app — outdated versions sometimes have limited support options.

If you still cannot find a support option, try accessing help through the Uber website instead of the app. Log into your account on uber.com or ubereats.com, go to the Help section, and see whether phone or chat options appear there. Some account issues can only be resolved through the website.

If you are locked out of your account or cannot log in, you may need to use the "Forgot password" or "Account access" option on the login page, which can sometimes restore your access without contacting support.

Frequently Asked Questions

Is there a general Uber customer service number I can call?

No. Uber does not publish a general phone number for customer support. Instead, you request a callback through the app's Help section, and Uber calls you back. This system lets you stay in your account and provide details about your specific issue before speaking to someone.

How long does it take to get a callback from Uber?

Callback times vary depending on support volume, your location, and the issue type. During busy hours or in areas with high demand, you may wait several hours. Chat support is usually faster if you need an answer right away.

Can I call Uber if I am a driver and my account was deactivated?

You can request a callback through the driver app's Help section to discuss deactivation. However, some deactivation cases are handled through written review rather than phone calls, so a callback may not be available for your specific situation. Check the Help menu to see what options are offered.

What if I need to report a lost item from my trip?

Open the app, go to your trip history, find the trip where you lost the item, and tap "Help." Select "Lost item" and describe what you lost. You can request a callback or use chat to provide more details. Uber will contact the driver on your behalf to see if they found it.

Does Uber have support in languages other than English?

Support language availability depends on your location and the issue type. When you open the Help menu, the app may show language options. If your language is not available through phone or chat, you can try the website or contact Uber through social media, though response times may be slower.