Uber's headquarters address and contact methods

Uber's global headquarters is located at 1515 3rd Street, San Francisco, California 94158. This is where the company's executive leadership, product teams, and corporate functions operate. The building sits in San Francisco's Mission Bay neighbourhood, near the waterfront.

If you need to contact Uber for a specific reason — a driver or rider account issue, a business inquiry, or a general question — the headquarters address alone is not the fastest route. Uber does not accept walk-in visitors at this location, and mail sent there can take weeks to reach the right department.

The company handles most customer contact through its app, website, and phone support lines rather than through the physical office. Different issues route to different teams, so knowing which channel to use matters more than knowing the street address.

Key Takeaways

  • Uber's main office is at 1515 3rd Street, San Francisco, California 94158, but this address does not accept customer inquiries or walk-in visitors.
  • Driver and rider support issues are handled through the Uber app or website, not through the headquarters address.
  • Business inquiries, media requests, and partnership questions have separate contact channels listed on Uber's website.
  • Mail sent to the headquarters address may take several weeks to reach the correct department, if it arrives at all.

How to contact Uber for driver or rider issues

If you are an Uber driver or rider with an account problem, use the in-app help feature first. Open the Uber app, tap the menu icon, select "Help," and describe your issue. The app routes your message to the support team assigned to your account type and location.

For issues that need faster resolution, Uber offers phone support in some regions. The phone number varies by country and city. You can find your local support number by going to Uber's website, selecting your country and city, and looking for the "Contact Us" or "Help" section.

Email support is also available through the app. After you submit a help request, you will receive a confirmation email with a ticket number. You can reply to that email to add more information or follow up on your case.

Business and partnership inquiries

If you represent a business, government agency, or organization interested in partnering with Uber, the headquarters address is not the contact point. Uber has separate teams for restaurant partnerships (Uber Eats), corporate accounts, city government relations, and other business lines.

These teams can be reached through Uber's business website, which lists contact forms and email addresses for each division. The form you fill out depends on what you need — a restaurant owner uses a different contact than a city planner or a corporate fleet manager.

Media and press inquiries

Journalists and media outlets should contact Uber's press office, not the main headquarters address. Uber maintains a dedicated press contact page on its website with email addresses and phone numbers for media inquiries by region and topic.

Press requests are usually answered faster through the official media channels than through general mail or the main office number. The press office can provide statements, arrange interviews, and send background materials.

Why the headquarters address is not useful for most inquiries

Uber receives thousands of messages daily. Sending mail or calling the main office number means your message enters a general queue and may be forwarded multiple times before reaching the right team. This process can add weeks to response time.

The company has built its support infrastructure around digital channels — the app, website forms, and email — because these allow messages to be routed to the correct department when ready. A driver support issue goes straight to the driver team; a billing question goes to billing.

The physical headquarters is an office building, not a customer service center. Security and building operations do not handle customer inquiries, and they cannot forward your message reliably.

Uber's other office locations

Uber operates regional offices in cities around the world, including New York, London, São Paulo, Singapore, and Tokyo. These offices handle local operations, hiring, and regional partnerships. Like the San Francisco headquarters, they do not serve as customer support locations.

If you are looking for Uber's office in your city for a business reason, you can search "Uber office [your city]" or check Uber's careers page, which lists office locations where the company hires. The careers page also shows which teams work in each location.

Frequently Asked Questions

Can I visit Uber's headquarters in person?

Uber's San Francisco headquarters does not accept walk-in visitors for customer service or general inquiries. The building is a secured office space for employees only. If you have a business meeting scheduled with someone at Uber, they will provide you with specific instructions for that meeting.

What should I do if I mailed something to Uber and haven't heard back?

Mail sent to the headquarters address can take four to eight weeks to be sorted and routed to the correct department. If your issue is urgent, use the in-app help feature or call your local Uber support number instead. You can also follow up through the app if you have an active support ticket.

Is there a phone number I can call for customer support?

Uber does not publish a single global customer support phone number. Instead, support numbers vary by country and city. Find yours by visiting Uber's website, selecting your location, and looking for the Help or Contact Us section. Phone support availability also varies by region.

How do I contact Uber if I want to start a restaurant partnership?

Restaurant owners should visit Uber Eats' business website and fill out the restaurant partner form. This routes your inquiry directly to the team that handles new restaurant onboarding. The form asks about your restaurant type, location, and current delivery setup.

Where can I find Uber's mailing address for legal documents?

Legal documents, subpoenas, and formal notices should be sent to Uber's legal department, not the main headquarters address. Uber publishes a separate legal notice address on its website. Check the "Legal" or "Contact" section of Uber.com for the correct mailing address for your type of legal document.