What an Uber Hub is and why you might visit one
An Uber Hub is a physical location run by Uber where drivers can pick up supplies, get support, and handle account issues in person. Hubs are not customer service centers for riders — they exist for people who drive for Uber. If you drive for Uber and need to replace a damaged phone mount, print documents, or talk to someone about your account, a Hub is where you go instead of calling or using the app.
Hubs are staffed during set hours and typically stock items like phone holders, car air fresheners, and cleaning supplies. Some Hubs also have computers where you can print documents, access your driver account, or complete onboarding paperwork. The specific services and inventory vary by location.
Hubs are free to visit. You do not need an appointment at most locations, though some may ask you to check in through the Uber app when you arrive.
Key Takeaways
- Uber Hubs are physical locations for Uber drivers to pick up supplies, print documents, and get in-person support — not for riders.
- You can find the nearest Hub by opening the Uber Driver app, tapping the menu, and selecting the Hub or Support section.
- Hubs are open during specific hours that vary by location, and most do not require an appointment.
- Common items available at Hubs include phone mounts, cleaning supplies, and printed materials, though inventory differs by location.
- If no Hub is near you, Uber also offers phone support and in-app help through the driver app.
How to find an Uber Hub using the driver app
Open the Uber Driver app on your phone. Tap the menu icon (three horizontal lines) in the bottom right corner. Look for an option labeled "Hub," "Nearby Hub," "Support," or "Resources" — the exact wording changes by region and app version.
Tap that option and the app will show you a map with Hubs near your current location. Each Hub listing includes the address, hours of operation, and sometimes a phone number. The app will also show you how far away each Hub is and which services that specific location offers.
If you do not see a Hub option in your menu, scroll down to see all available options. Some regions have fewer Hubs than others, and some newer driver accounts may not see the Hub feature when ready.
What to bring and what to expect when you visit
Bring your phone with the Uber Driver app installed and your driver account information. Most Hubs will ask you to check in through the app when you arrive. Have your driver ID number ready if you need to discuss account issues.
When you walk in, a staff member will greet you and ask what you need. If you are picking up supplies, you can usually grab items and leave within a few minutes. If you need help with account issues or paperwork, you may wait depending on how busy the Hub is. Peak times are typically mid-morning and late afternoon on weekdays.
Hubs are designed to be quick stops. If you have a complex account problem that cannot be solved on the spot, staff may direct you to call Uber support or handle it through the app instead.
Supplies and services typically available at Hubs
Most Hubs stock phone mounts for your car, cleaning supplies (wipes, air fresheners, trash bags), and printed materials like safety guides or account information sheets. Some Hubs have computers where you can print documents, access your driver account, or complete onboarding forms if you are new to driving for Uber.
The exact inventory varies by location and changes over time. A Hub in a busy city center may have more items in stock than one in a smaller area. If you need something specific, you can call the Hub ahead of time to confirm they have it before you make the trip.
Hubs do not repair vehicles, handle insurance questions, or provide financial information. They are supply and support centers, not repair shops.
Hub hours and how they vary by location
Uber Hubs operate during set hours that differ by location. Most are open during daytime and early evening hours, often from 9 a.m. to 6 p.m. or 10 a.m. to 7 p.m., but some stay open later to serve evening drivers. A few Hubs in major cities may have extended hours or weekend service.
The app shows the exact hours for each Hub near you. If you are planning a visit, check the app first to confirm the Hub is open. Hours can change seasonally or if Uber adjusts staffing, so do not rely on hours you saw weeks ago.
If no Hub is open when you need support, you can reach Uber driver support through the app or by phone. Response times vary, but the app usually offers chat or call options 24 hours a day.
What to do if there is no Hub near you
If you live in an area without a nearby Uber Hub, you can still get support through the Uber Driver app. Open the app, tap the menu, and look for "Help," "Support," or "Contact Us." From there, you can message Uber support, request a phone call, or find answers to common questions in the help section.
Phone support is also available. The Uber Driver app has a phone number you can call to reach a support agent. Wait times vary depending on call volume, but this is a free service for all active drivers.
For straightforward issues like replacing a phone mount or getting printed materials, you may also be able to order items through the app for delivery or arrange to pick them up at a partner location if Uber has one in your area.
Frequently Asked Questions
Do I need an appointment to visit an Uber Hub?
Most Hubs do not require an appointment and operate on a walk-in basis. However, some locations may ask you to check in through the Uber Driver app when you arrive. If you are concerned about wait times, you can call the Hub ahead of time to ask how busy it is.
Can I go to a Hub if I am not currently driving for Uber?
Hubs are for active Uber drivers. If you are interested in driving for Uber and want to complete onboarding in person, some Hubs can help with that process. Contact Uber support through the app to ask if your local Hub offers in-person onboarding.
What if the Hub does not have the item I need?
Call the Hub ahead of your visit to confirm they have what you need. If they do not stock it, ask if they can order it for you or if you can order it through the app for delivery to your home or another location.
Can I get help with my Uber account at a Hub?
Yes. Hubs can help with basic account questions, document printing, and onboarding issues. For complex problems like disputes or account restrictions, staff may direct you to call Uber support, which has more tools to investigate your account.
Are Hubs open on weekends?
Some Hubs are open on weekends, but not all. Check the app to see the weekend hours for your nearest location. In areas with only one Hub, weekend hours may be limited.