Getting into your Uber account on the app or website

To log in to Uber, open the app or go to uber.com and tap or click "Log In" at the bottom of the screen. Enter the phone number or email address connected to your account, then tap "Next." Uber will send you a code — either as a text message or email, depending on which method you chose. Enter that code on the next screen, and you're in.

If you're logging in on a new device, Uber may ask for extra verification. This is a security step to make sure it's really you. You might need to confirm your identity through a text code, email link, or by answering security questions you set up earlier.

The login process is the same whether you're using an iPhone, Android phone, or a computer. Uber does not use a traditional password — it uses code-based login instead, which is why you receive a code each time you sign in.

Key Takeaways

  • Uber uses code-based login, so you receive a one-time code by text or email instead of entering a password.
  • You can log in with either the phone number or email address registered to your account.
  • If you're on a new device, Uber may ask you to verify your identity before granting access.
  • If you don't receive a code, check your spam folder or try the alternative contact method (email instead of text, or vice versa).
  • You can log out of your account in the app settings under "Account" to sign out from any device.

What to do if you don't receive the login code

Check your spam or junk folder first — the code email or text sometimes lands there by mistake. If you requested a text code, wait a few minutes; SMS delivery can be slow. If nothing arrives after five minutes, try requesting the code again.

If you still don't receive it, try the other method. If you originally requested a text, ask for an email code instead, or the reverse. Make sure you're entering the correct phone number or email address — a typo will send the code somewhere you can't reach it.

If you're certain the contact information is correct and codes still aren't arriving, your phone carrier or email provider may be blocking Uber's messages. Contact your carrier's customer service to ask if they're filtering Uber texts. For email, check your email provider's settings to make sure Uber messages aren't being blocked.

Recovering access if you don't remember your login details

If you can't remember which phone number or email you used, go to uber.com or open the app and look for a "Trouble logging in?" or "Help" link on the login screen. Tap it, and Uber will ask you to enter any phone number or email you think might be associated with your account. Uber will then tell you which one is correct.

If you no longer have access to the phone number or email on your account — for example, you switched phone carriers or closed an old email — you'll need to contact Uber support directly. Go to the Uber app, tap the menu icon (three horizontal lines), scroll to "Help," and select "Account & Login." Choose "I can't log in," and Uber will walk you through recovery options, which may include verifying your identity with a government ID or payment method on file.

Logging in on a shared or public device

If you're using someone else's phone or a public computer, log out completely when you're done. Open the app or website, go to "Account" or your profile menu, and select "Log Out." This removes your login information from that device.

Do not save your password or let the device remember your login details. Even though Uber uses codes instead of passwords, you still want to make sure no one else can access your account from that device later.

If you're worried you forgot to log out, you can log in to your account from any device and check which devices are currently signed in. In the app, go to "Account," then "Settings," then "Login & Security" or "Active Sessions." You'll see a list of devices. If you see one you don't recognize or one you used at a public location, you can sign out of it from this screen without having to physically access that device.

Two-factor authentication and account security

Uber's code-based login is already a form of two-factor authentication — you need both something you know (your account details) and something you have (access to your phone or email). This makes your account harder to break into than a password alone.

You can add extra security in your account settings. Go to "Account," then "Settings," then "Login & Security." From there, you can add a backup phone number so you receive codes on multiple devices, or set up additional verification questions. Some accounts also offer the option to require a PIN in addition to the code.

If you think someone else has accessed your account, change your login details when ready. Go to "Account," then "Settings," then "Login & Security," and update the phone number or email associated with your account. Then log out of all devices and log back in with your new information.

Logging in from different devices and browsers

You can be logged in to your Uber account on multiple devices at the same time — your phone, tablet, and computer can all have active sessions. Each time you log in on a new device, you'll receive a code to verify it's you.

If you use multiple browsers on the same computer (Chrome, Safari, Firefox), each browser is treated as a separate device. You'll need to log in separately in each one and receive a code each time. This is normal and is part of Uber's security system.

If you want to use Uber on a device you use regularly, you can stay logged in. The app will keep you signed in until you manually log out. On the website, you may need to log in again after a period of inactivity or if you clear your browser's cookies.

Frequently Asked Questions

Why does Uber send me a code instead of asking for a password?

Code-based login is more find than passwords because no one can guess or steal a code — it's unique, time-limited, and sent only to your phone or email. Uber uses this method to protect your account from unauthorized access.

Can I log in with my Facebook or Google account?

Uber does not currently offer social login options like Facebook or Google sign-in. You must log in with the phone number or email address registered to your Uber account.

What happens if I log in from a country I don't usually use Uber in?

Uber may flag the login as unusual and ask for extra verification. This is a security measure. You'll receive a code as normal, and after you verify it, your account will be accessible. If Uber suspects fraud, it may temporarily restrict your account until you confirm your identity.

Can I have two separate Uber accounts?

Yes, you can create multiple Uber accounts using different phone numbers or email addresses. Each account logs in separately. However, you can only be logged in to one account per device at a time — you'll need to log out of one to log in to another.

How long does a login code stay valid?

Login codes typically expire after 10 minutes. If your code expires before you enter it, request a new one. The expiration time protects your account in case someone intercepts a code meant for you.