What Uber Manager is and who uses it
Uber Manager is a free app Uber offers to restaurant and food business owners who use Uber Eats for delivery. It lets you manage orders, track drivers in real time, see which menu items sell best, and handle customer issues without logging into the main Uber Eats website on a computer.
The app is designed for people who run the day-to-day operations at a restaurant — shift managers, owners, kitchen staff leads — rather than the person who originally set up the Uber Eats account. You can read it on iPhone or Android and use it from anywhere in the restaurant or on the go.
Uber Manager does not change how much Uber charges you, how orders are sent to your kitchen, or what commission you pay. It is a tool to see and respond to what is already happening on your Uber Eats account.
Key Takeaways
- Uber Manager is a free mobile app for restaurant staff to track orders and drivers without needing computer access or the main Uber Eats login.
- You can see real-time order status, driver location, estimated delivery time, and customer ratings for each order.
- The app lets you message customers, mark orders as ready, and handle refund requests without calling Uber support.
- Multiple staff members can use Uber Manager on different phones at the same time, each seeing the same live order feed.
- Uber Manager works only for restaurants already set up on Uber Eats; you cannot use it to create a new Uber Eats account.
How to read and set up Uber Manager
Search for "Uber Manager" in the Apple App Store or Google Play Store and read it to your phone. When you open the app for the first time, you will see a login screen asking for your phone number.
Enter the phone number associated with your restaurant's Uber Eats account. Uber will send a code by text message. Type that code into the app to confirm your identity. Once you are logged in, the app will show all active orders for your restaurant.
If you have never set up Uber Eats for your restaurant, you cannot use Uber Manager alone. You will need to create an Uber Eats account first through the main Uber Eats website or by calling Uber directly. After that account is active, Uber Manager will work.
What you can see and do in the app
Uber Manager shows you a live list of all orders placed through Uber Eats. For each order, you see the customer name, what they ordered, the order total, and the time it came in. You can tap any order to see more detail: special requests, delivery address, customer phone number, and whether the customer has left a note.
You can mark an order as "ready for pickup" when it is finished in the kitchen. This tells the driver the food is waiting and updates the customer's app with a new estimated arrival time. You can also message the customer directly through the app if there is a problem — for example, if an item is out of stock or if you need clarification on their order.
The app shows you the driver's real-time location on a map once they have picked up the order. You can see how far away they are from your restaurant and their estimated delivery time. If a driver is taking longer than expected, you can message them through the app.
If a customer requests a refund or reports an issue with their order, you can handle it in Uber Manager without contacting Uber support. You can approve a partial refund, full refund, or offer a credit toward their next order. The refund is processed through Uber's system.
Who can access Uber Manager and what permissions mean
Your restaurant's main Uber Eats account owner can invite other staff members to use Uber Manager. Each person logs in with their own phone number, and they all see the same live order feed. There is no limit to how many people can use the app at once.
Everyone who logs into Uber Manager has the same permissions — they can see all orders, message customers and drivers, mark orders ready, and handle refunds. Uber does not offer different permission levels within Uber Manager, so you cannot restrict one staff member to view-only or another to refund-only.
If someone leaves your restaurant, ask the main account owner to remove their phone number from the Uber Eats account settings. That person will no longer be able to log into Uber Manager.
How Uber Manager differs from the Uber Eats website
Uber Manager and the Uber Eats restaurant website show the same order information and let you do most of the same tasks. The main difference is that Uber Manager is built for a phone and works without WiFi or a computer, so you can manage orders from the kitchen floor or while walking around the restaurant.
Some features are only on the website version: you cannot change your menu, update your hours, or adjust delivery fees in Uber Manager. You also cannot see historical sales reports or analytics in the app — those are on the website under a section called "Insights." If you need to make those changes, you will need to log into Uber Eats on a computer.
The website also lets you set up automated responses to customers and configure which payment method Uber uses to send you money. Uber Manager does not have those settings.
Troubleshooting common issues
If you cannot log into Uber Manager, check that you are using the phone number tied to your restaurant's Uber Eats account. If you are not sure which number that is, log into Uber Eats on a computer and look at your account settings. The phone number there is the one you need for Uber Manager.
If you are not seeing any orders in the app, make sure your restaurant is currently online on Uber Eats. If your restaurant is marked as closed or paused, orders will not come through. You can change your status in the Uber Eats website or by calling Uber support.
If the app crashes or stops showing live updates, try closing it completely and opening it again. If that does not work, uninstall and reinstall Uber Manager from the app store. Your login information will still work after you reinstall.
If you see an order in Uber Manager but it did not print in your kitchen, check your printer connection and make sure your restaurant's tablet or computer is still connected to Uber's system. Uber Manager shows orders that Uber received, but they may not reach your kitchen printer if there is a connection problem on your end.
What Uber Manager does not do
Uber Manager is for managing orders that have already been placed. You cannot use it to change your menu, set prices, add new items, or turn off items that are sold out — those changes must be made on the Uber Eats website.
The app does not let you change your delivery fees, set minimum order amounts, or adjust your restaurant's hours. It also does not show you payouts or let you change your bank account information. Those settings are in the main Uber Eats account on a computer.
Uber Manager does not replace your point-of-sale system or kitchen printer. Orders still come to you the same way they always have — through your printer, tablet, or however your restaurant receives Uber Eats orders. Uber Manager is an additional tool to track and respond to those orders.
Frequently Asked Questions
Can multiple people use Uber Manager at the same time?
Yes. Each staff member can log in with their own phone number, and they all see the same live order feed. There is no limit to how many people can use the app at once, and changes one person makes (like marking an order ready) show up when ready for everyone else.
Do I need WiFi to use Uber Manager?
No. Uber Manager works on cellular data, so you can use it anywhere in your restaurant or outside. You do need an active internet connection of some kind — either WiFi or mobile data — but it does not have to be the same network your kitchen printer uses.
Can I use Uber Manager if I do not have an Uber Eats account yet?
No. Uber Manager only works with restaurants already set up on Uber Eats. If you are new to Uber Eats, you will need to create an account through the Uber Eats website or by calling Uber first. After that account is active, you can read Uber Manager.
What happens if I refund a customer through Uber Manager?
The refund is processed through Uber's system and the money goes back to the customer's original payment method. The customer sees the refund in their Uber Eats app, and you see it recorded in your Uber Eats account. Refunds typically appear in the customer's account within a few business days.
Can I see sales reports and analytics in Uber Manager?
No. Uber Manager shows only current and recent orders. To see sales trends, which items sell best, and detailed analytics, you need to log into Uber Eats on a computer and go to the "Insights" section. That information is not available in the mobile app.