What Your Uber Number Is and Where to Find It

Your Uber account number is a unique identifier that Uber assigns to your account when you sign up. It is not the same as your phone number or email — it is a string of numbers and letters that belongs only to you. You will need this number if you contact Uber support about a ride, a payment issue, or any other account problem, because it helps them pull up your exact account when ready instead of searching by name.

To find your Uber account number, open the Uber app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Account" and then look for "Account Number" or "Uber ID" — the label varies slightly depending on your phone's operating system and your region. The number will be displayed on that screen. You can also find it by going to your account settings and scrolling down; it is usually near your payment methods or profile information.

If you use Uber on a web browser instead of the app, log in to your account, click your profile picture in the top right, select "Account Settings," and look for the account number in the same section. Write it down or take a screenshot so you have it ready if you need to contact support.

Key Takeaways

  • Your Uber account number is a unique identifier assigned to your account and is different from your phone number or email address.
  • You can find your account number in the Account section of the Uber app by tapping the menu icon and selecting Account.
  • Providing your account number to Uber support speeds up their ability to locate your account and resolve issues with rides or payments.
  • You should keep your account number in a safe place so you have it ready if you need to contact customer support.

When You Need Your Account Number

The most common reason to use your Uber account number is when you contact Uber support about a specific ride. If a driver did not show up, you were charged incorrectly, or you left something in the car, support will ask for your account number along with details about the ride. Having the number ready makes the conversation faster because the support agent can pull up your ride history when ready.

You may also need your account number if you are disputing a charge with your bank or credit card company. When you file a dispute, the card issuer will ask for details about the transaction, and your Uber account number helps them match the charge to your account. This is especially useful if you have multiple payment methods on file or if someone else uses your account.

If you are having trouble logging in, resetting your password, or recovering a hacked account, support will ask for your account number as part of verifying your identity. It is one of the pieces of information that proves the account belongs to you.

How to Share Your Account Number Safely

When you contact Uber support through the app, you do not have to type your account number — the support agent already has access to it because you are logged in. Just describe your issue and they will pull up your account on their end. This is the safest way to contact support because you are not sharing sensitive information through email or text.

If you must share your account number with someone — such as when filing a dispute with your bank — only share it with the organization that is asking for it. Do not post your account number on social media, in public forums, or in messages to people you do not know. Your account number is not as sensitive as your password, but it is still part of your account information and should be treated with care.

If you are concerned that someone else has seen your account number, you do not need to panic. The account number alone does not let someone log in or change your password. However, if you think someone has gained access to your account, change your password right away by going to Account Settings and selecting "Security" or "Password."

What Your Account Number Does and Does Not Do

Your Uber account number is a reference tool for support and billing purposes. It does not control access to your account — your password and login credentials do that. Someone who knows your account number cannot log in, change your payment method, or request rides on your behalf unless they also have your password or email address.

The account number is also not the same as your Uber Cash balance, your rewards points, or your payment method. It is straightforward an identifier that ties all of those things together. Think of it like a library card number — it identifies you in the system, but it does not grant access by itself.

If you have multiple Uber accounts (for example, one personal and one for business), each account will have its own unique number. You cannot use one account number to access another account.

If You Cannot Find Your Account Number

If you have looked in your Account settings and cannot locate the account number, try logging out of the app completely and logging back in. Sometimes the information does not display until you refresh your session. Make sure you are looking in the right place — it is usually in the Account or Profile section, not in Settings or Payment Methods.

If the number still does not appear, contact Uber support directly through the app. Tap the menu icon, select "Help," and describe the issue. You can also visit the Uber website and use their contact form. When you reach support, explain that you need your account number and cannot find it in your settings. They will provide it to you when ready.

If you are locked out of your account and cannot log in at all, you can still contact Uber support through the website or by using the help section before logging in. They can verify your identity using your phone number or email address and provide your account number that way.

Frequently Asked Questions

Can someone use my account number to order a ride?

No. Your account number alone cannot be used to order a ride. Someone would need your password and email address or phone number to log in and request a ride. Your account number is just an identifier for support purposes.

Is my account number the same as my Uber ID?

Yes, in most cases Uber uses these terms interchangeably. Your Uber ID and your account number refer to the same unique identifier. The app may label it differently depending on your region or app version, but they are the same thing.

Do I need my account number every time I use Uber?

No. You only need your account number when you contact support or when a third party (like your bank) asks for it. For regular rides, you just log in with your email or phone number and password.

What should I do if I think someone has my account number and password?

Change your password when ready by going to Account Settings and selecting Security or Password. If you see rides you did not request, contact Uber support right away and report the unauthorized activity. They can help you find your account and review any charges.

Can I change my account number?

No. Your account number is permanent and assigned by Uber when you create your account. You cannot change it, but you can change your password, email, phone number, and other account details.