Uber's main customer support number and when to use it
Uber does not publish a single phone number that works for all customer issues. Instead, the phone option appears inside the Uber app itself after you complete or cancel a trip. Open the app, go to your trip history, select the trip in question, and tap "Help" — from there you can request a call from Uber support, and they will call you back within minutes. This is the fastest way to reach a human.
If you cannot access the app or need help before taking a trip, you can call the general Uber support line at 1-800-253-0000. Wait times vary by time of day and current call volume. This number handles account issues, payment problems, lost items, and safety concerns.
For Uber Eats (food delivery), the process is the same — open the Eats app, find your order, tap "Help," and request a callback. Uber Eats also uses the same main support number if you need to call directly.
Key Takeaways
- The fastest way to reach Uber support is through the "Help" button in your trip history within the app, which triggers a callback rather than a wait in a phone queue.
- If you cannot use the app, call 1-800-253-0000 for account, payment, lost item, or safety issues.
- Uber does not staff a dedicated phone line for ride requests — you must book through the app.
- For Uber Eats, use the same callback method in the Eats app or the same phone number for direct calls.
- Have your trip number or order number ready before calling, as support will ask for it to locate your account.
What to have ready before you call
Gather your trip or order number before calling. You can find this in your app under trip history or order history — it is a string of numbers and letters. Support uses this to pull up your exact ride or delivery in seconds rather than searching by name or time.
Also have your phone number and the email address associated with your Uber account. If the issue involves a payment problem, have your card or payment method details nearby. For lost items, be ready to describe what you left behind and where you think you lost it (in the car, at the pickup location, at the drop-off).
Common reasons to call Uber support
Payment disputes: You were charged twice, charged the wrong amount, or see a charge you do not recognize. Support can review the transaction and issue a refund if the charge was an error.
Lost items: You left something in the car. Support can contact the driver on your behalf and arrange return or pickup. The sooner you call after realizing the item is missing, the better — drivers often turn in items within hours.
Safety or driver conduct: The driver was rude, drove unsafely, took a wrong route, or you felt unsafe. Report this through the app's "Help" menu or by calling. Uber investigates these reports and can deactivate drivers.
Account access: You cannot log in, forgot your password, or suspect someone else accessed your account. Support can reset your password or find your account.
Ride cancellation disputes: You were charged a cancellation fee and believe you should not have been, or the driver cancelled and you were charged. Support reviews the circumstances and may reverse the fee.
Why the app callback is usually faster than calling the number
When you request a callback through the app, you go into a queue specific to your issue type — payment, lost items, safety, account — rather than a general queue. Uber routes your call to the team that handles your problem, which cuts wait time. You also do not have to explain your account details from scratch because the app has already told support who you are.
The 1-800 number works, but it feeds into a general queue. You may wait 10 to 30 minutes depending on call volume, and the first agent may need to transfer you to a specialist if your issue is complex.
What to do if you cannot reach support by phone
If the callback option is not appearing in your app, try closing and reopening the app, or uninstalling and reinstalling it. Sometimes the feature does not load properly.
You can also contact Uber through the in-app chat feature. Go to "Help" and look for a chat or message option. Chat typically has longer response times than a phone callback, but it is useful if you cannot talk on the phone or prefer written communication.
For account security issues or if you believe your account has been compromised, email Uber directly through the app's "Help" section. Look for a "Contact Us" or "Email Support" link. Email is slower than a call, but it creates a written record of your issue.
Uber driver support line (if you drive for Uber)
If you are an Uber driver with a question about your account, earnings, or a passenger dispute, the driver support line is 1-844-205-3827. You can also reach driver support through the driver app under "Account" or "Help."
Driver support handles deactivation appeals, payment issues, and disputes with passengers. Response times are similar to rider support — the in-app callback is usually faster than calling the number directly.
Frequently Asked Questions
Can I call Uber to request a ride instead of using the app?
No. Uber does not take ride requests by phone. You must use the app or the Uber website to book a ride. If you do not have a smartphone, you can use the web version at uber.com on a computer or tablet.
What if I call and the support agent cannot solve my problem?
Ask to be transferred to a supervisor or specialist. If the first agent cannot reverse a charge or locate a lost item, a supervisor often can. Be clear about what you need and ask for a case number so you can reference it if you need to call back.
Does Uber charge for customer support calls?
No. Calling 1-800-253-0000 or requesting a callback through the app is free. Standard phone rates explore if you are calling from outside the United States, but Uber does not charge a fee on top of that.
How long does it take to get a callback from Uber?
Most callbacks come within 5 to 15 minutes during business hours. Late night or early morning calls may take longer. You can close the app while you wait — Uber will call your phone number when an agent is ready.
What if I need to report a safety issue right now?
If you are in when ready danger, call 911 first. After you are safe, report the incident to Uber through the app's "Help" menu or by calling support. Uber takes safety reports seriously and will investigate and follow up with you.