You can cancel Uber One at any time through the Uber app, and the cancellation takes effect when ready

Uber One is a paid membership that bundles discounts across Uber Eats, Uber rides, and other Uber services. If you no longer want the membership, you can turn it off in your account settings without penalty — there is no lock-in period or cancellation fee. Your access stops right away, though any remaining balance in a promotional credit typically expires when you cancel.

The process takes about two minutes and requires only your phone or computer. You do not need to contact Uber support unless something goes wrong during cancellation.

Key Takeaways

  • Open the Uber app, go to your account settings, find the Uber One section, and tap the option to cancel your membership.
  • Cancellation is when ready — you lose access to Uber One discounts as soon as you confirm, and you are not charged again.
  • Any promotional credits tied to your membership usually expire when you cancel, so check your account balance first.
  • You can resubscribe to Uber One at any time if you change your mind, though you may not receive the same introductory offer.

Step-by-step cancellation through the Uber app

Start by opening the Uber app on your phone and tapping the account icon in the bottom right corner. This takes you to your profile page. Scroll down until you see a section labeled "Uber One" or "Membership" — the exact wording varies by region and app version.

Tap that section. You will see your current membership status, the next billing date, and a button or link that says "Cancel Membership" or "Turn Off Membership." Tap it. Uber will ask you to confirm the cancellation and may show you a reason-selection screen asking why you are leaving. You can skip this or select a reason — your answer does not affect whether the cancellation goes through.

After you confirm, the app will show a message saying your membership is cancelled. You are done. Check your email a few minutes later — Uber sends a confirmation email with the cancellation date and any remaining account balance.

Cancelling through the Uber website

If you prefer to use a computer, log into your Uber account at uber.com. Click your profile picture or initial in the top right, then select "Account" from the menu. Look for a "Membership" or "Uber One" section on the left side of the page.

Click it, and you will see the same cancellation button you would find in the app. Click "Cancel Membership," confirm your choice, and the cancellation is complete. The website method works identically to the app — your membership ends when ready and you receive a confirmation email.

What happens to credits and promotions when you cancel

Promotional credits that came with your Uber One membership — such as a $10 credit for signing up — usually expire when you cancel. Check your account balance before you cancel by opening the app, tapping your profile, and looking for "Wallet" or "Credits." If you have unused promotional credit, you may want to spend it on rides or food orders before you cancel.

Regular account balance (money you added yourself, not promotional credits) typically stays in your account after cancellation. You can use it on future rides or orders if you resubscribe or use Uber without a membership. However, some promotional credits are tied specifically to active membership and will disappear. Uber's confirmation email will tell you which credits expire and which remain.

Resubscribing to Uber One after cancellation

You can resubscribe to Uber One whenever you want by going back to the membership section in your account settings and tapping "Subscribe" or "Turn On Membership." The process takes about 30 seconds. However, you may not receive the same introductory offer you got the first time — Uber typically reserves first-time offers for new members, and reactivating an old membership does not always trigger them.

When you resubscribe, your billing cycle starts fresh. If you cancelled mid-month, you will not get a refund for the unused portion, and your new subscription will bill on a new date going forward.

Troubleshooting if cancellation does not work

If you tap "Cancel Membership" and nothing happens, or if you see an error message, try closing the Uber app completely and reopening it. Log out of your account, then log back in. This clears temporary glitches that sometimes prevent the cancellation button from working.

If you are still charged after cancellation, check your email for the cancellation confirmation — it will show the exact date your membership ended. If the charge came after that date, contact Uber support through the app by tapping your profile, then "Help," then selecting "Account & Payment" and "Billing Issues." Describe when you cancelled and when the unexpected charge appeared. Uber support can review your account and issue a refund if the charge was an error.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

No. Uber One charges a monthly fee upfront, and cancellation does not refund the unused portion of the current month. Your membership remains active until the end of your current billing cycle, then stops renewing. If you want to avoid being charged next month, cancel before your next billing date.

Can I pause my Uber One membership instead of cancelling?

Uber does not offer a pause feature for Uber One. You can only cancel or keep it active. If you think you might resubscribe soon, cancelling is the same as pausing — you can turn it back on anytime without losing your account or history.

What if I cancel but keep getting charged?

Check your cancellation confirmation email to see the exact date your membership ended. If charges appear after that date, they are likely an error. Contact Uber support through the app's Help section and describe the dates of the unexpected charges. Include a screenshot of your confirmation email. Uber can review the charges and refund them if they occurred after cancellation.

Do I lose my Uber account if I cancel Uber One?

No. Cancelling Uber One only removes the membership. Your Uber account, ride history, saved addresses, and payment methods all stay active. You can still use Uber for rides and Uber Eats for food delivery — you just will not receive the membership discounts until you resubscribe.

Will cancelling affect my Uber driver rating or account status?

No. Cancelling a membership has no effect on your account standing, driver rating, or any other aspect of your Uber profile. It is a straightforward subscription change with no consequences beyond losing the membership benefits.