Uber does not have a general customer service phone line

Uber does not publish a phone number for general customer support. Instead, the company handles most account issues, trip problems, and billing questions through the app itself, email, or web chat. If you need to reach Uber, your first step is to open the app and look for the help section — not to search for a phone number.

This approach can feel frustrating if you prefer talking to a person, but it reflects how Uber operates. The company processes millions of trips daily and routes support requests through digital channels where they can be tracked, documented, and escalated if needed. A phone call leaves no record and can be harder to follow up on if the first agent does not solve your problem.

Key Takeaways

  • Uber's main support channel is the Help section inside the app, where you can report trip issues, lost items, or billing problems.
  • You can reach Uber support through in-app chat, email, or the web portal at help.uber.com, but not through a published phone number.
  • If you have an active trip or a recent trip with a problem, the app will show a direct contact option for that specific ride.
  • Some Uber services, like Uber Eats or Uber Driver support, have different contact methods than the main rideshare app.
  • If you are locked out of your account or cannot access the app, you can reach support through the web at help.uber.com.

How to contact Uber through the app

Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. From there, select "Help" — this takes you to a list of common issues organized by category: trip issues, lost items, account and payment, safety, and more. Choose the category that matches your problem.

Once you select a category, Uber will show you articles and solutions. At the bottom of most help pages, you will see an option to "Contact Us" or "Chat with Uber Support." Tapping this button opens a chat window where you can describe your issue to a support agent in real time. Response times vary, but Uber typically replies within minutes during business hours.

If you have a specific trip you want to report a problem about, you can also go to your trip history, select the trip, and tap "Report an Issue." This method connects you directly to support for that ride and includes all the trip details automatically.

Using the web portal if you cannot access the app

If you are locked out of your account, your phone is broken, or you straightforward prefer to use a computer, go to help.uber.com. You can browse the help articles without logging in, but to contact support you will need to sign in with your Uber account email and password.

Once logged in, you can select your issue from the same categories available in the app and start a chat with an agent. The web portal works identically to the in-app chat — you describe your problem and wait for a response. You can also submit a written request if you prefer not to chat in real time; Uber will respond by email within a few hours to a day, depending on how busy the support team is.

What to do if you need to report an emergency

If you are in when ready danger or need emergency services, call 911 first — do not wait for Uber support. After you have contacted emergency services, you can report what happened to Uber through the app or web portal so the company has a record.

Uber does have a safety feature in the app that lets you share your trip details with emergency contacts in real time. You can set this up in your account settings under "Safety" before you need it. This is different from contacting Uber support and is meant to let trusted people know where you are during a ride.

Contacting Uber Eats support

If your issue is with Uber Eats (food delivery) rather than rideshare, the process is similar but separate. Open the Uber Eats app, tap the account icon, and select "Help." From there, you can browse articles or start a chat with Uber Eats support. The same web portal at help.uber.com covers both services, so you can also reach Uber Eats support through the website.

Uber Eats support handles restaurant issues, missing items from orders, refund requests, and delivery problems. Chat response times are usually faster during peak meal hours (lunch and dinner) and slower late at night.

Contacting Uber Driver support

If you drive for Uber, driver support is accessed through a different section of the app. Tap the menu icon and look for "Help" or "Support" — the exact wording depends on your app version. Driver support covers vehicle requirements, earnings questions, account status, and trip disputes.

Driver support also operates through chat and email only, with no phone line. Response times for driver issues can be longer than passenger support because the volume is smaller but the issues are often more complex. If your account has been deactivated or suspended, you can still reach support through the web portal to appeal or ask questions about the decision.

What information to have ready when you contact Uber

Before you start a chat or email with Uber support, gather the details related to your issue. For a trip problem, have the trip number, date, time, and driver name ready. For a payment issue, note the date the charge appeared and the amount. For a lost item, remember what you left behind and where in the vehicle it was.

The more specific you are, the faster support can help you. Vague descriptions like "my trip was wrong" take longer to investigate than "I was charged $15 for a trip that the app estimated at $12, trip number 1234567890, on March 15 at 3 p.m." Support agents handle hundreds of requests daily, and clear details help them find your issue in their system when ready.

Frequently Asked Questions

Can I call Uber to report a problem with my driver?

No, Uber does not have a phone line for this. Report the issue through the app by selecting the trip, tapping "Report an Issue," and describing what happened. You can also start a chat with support through the Help section. Documenting the problem in writing creates a record that Uber can review and act on.

What if I do not get a response from Uber support?

If you have not heard back within 24 hours, try contacting support again through a different method — if you used chat, try email, or vice versa. Make sure you are signed into the correct account. If the issue is urgent, mention that in your message. Response times vary by issue type and how busy support is.

Is there a phone number for Uber corporate or headquarters?

Uber's corporate office does not handle customer support calls. Contacting corporate directly will not solve a trip or account problem faster than going through the official support channels. Stick with the app, web portal, or email for any issue you need help with.

Can I text Uber support?

Uber does not offer text message support. The chat feature in the app and on the web portal is the closest equivalent — it is real-time, back-and-forth communication. Some third-party apps claim to offer Uber support by text, but these are not official Uber channels and should not be trusted with your account information.

What if I was in an accident during an Uber ride?

Call 911 first if anyone is injured. After emergency services arrive, you can report the accident to Uber through the app or web portal. Uber has an insurance process for accidents during rides, but you need to start by contacting support and providing details about what happened, including the police report number if one was filed.