Uber does not publish a general customer service phone number
Uber handles most customer issues through its app or website, not by phone. If you need to contact Uber about a ride, a payment problem, or a lost item, you will not find a single phone number to call. Instead, Uber routes different types of requests to different channels — some through the app's help menu, some through email, and some through phone callbacks that Uber initiates after you submit a request online.
This structure exists because Uber processes millions of requests daily and uses the app to match your issue to the right team. Calling a general number would put you in a queue behind requests that could be solved faster through other channels. Understanding which channel handles your specific problem saves you time.
Key Takeaways
- Uber's help system lives inside the app or on the website — you start a request there, and Uber may call you back rather than you calling them.
- The phone number you see in your ride receipt is your driver's number, not Uber's customer service line.
- Lost items, payment disputes, and safety concerns each have their own request path within the app, and response times vary by issue type.
- If you cannot access the app, you can reach Uber through the website's help center or by requesting a callback through the web version.
How to contact Uber through the app
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" to see a list of common issues: "I need to contact my driver," "I have a question about my trip," "I lost an item," "I have a payment issue," and others. Tap the category that matches your problem.
Uber will then show you solutions or a request form. For many issues, the app offers when ready answers — for example, if you ask about a charge, it may show you the fare breakdown when ready. If you need further help, you can tap "Still need help?" and submit a request. Uber will respond via in-app message, email, or phone callback, depending on the issue. Response times range from minutes for urgent safety concerns to several business days for billing disputes.
Keep your trip details handy when you submit a request. Uber will ask for the date and time of the ride, the driver's name, and a description of what happened. The more specific you are, the faster Uber can investigate.
Contacting Uber without the app
If you do not have the app installed or cannot log in, go to help.uber.com on a web browser. The website mirrors the app's help menu. Select your issue category, and you will see the same solutions and request forms. You can submit a request and receive responses by email.
If you are locked out of your account, go to the Uber login page and select "Trouble logging in?" You can reset your password by email or phone number. Once you regain access, you can use the app's help system.
For account security issues — such as unauthorized charges or a hacked account — the website help center has a dedicated section. Submit a request there, and Uber's security team will contact you within one to two business days.
What the phone number on your receipt actually is
The phone number printed on your Uber receipt is your driver's contact number, not Uber's customer service line. You can call or text this number to reach your driver directly — for example, if you are running late or need directions to your pickup location. This number is only valid for a short time after your trip ends; Uber removes it from your receipt after a few days for privacy reasons.
Do not use your driver's number to report a problem with the ride itself. Instead, use the app's help system. Drivers are not equipped to resolve billing disputes, refund requests, or safety concerns — those go to Uber's support teams.
Response times for different types of requests
Uber prioritizes requests differently based on the issue. Safety concerns — such as a driver behaving inappropriately or a passenger being aggressive — are flagged for when ready review and may result in a phone call within hours. Lost items are typically reviewed within one business day. Billing disputes and refund requests usually take two to five business days, depending on the complexity and whether Uber needs to contact your driver or payment provider.
You can check the status of your request by opening the Help section in the app and selecting "My requests." Uber will show you the current status and any messages from the support team. If you have not heard back within the timeframe Uber stated, you can submit a follow-up request.
When Uber may call you
Uber will sometimes call you directly if your request requires a conversation. This happens most often with safety issues, account security problems, or complex billing disputes. The call will come from a number that may not display as "Uber" on your phone — it might show as a local number or a number you do not recognize. Uber support staff will identify themselves and reference your request number when they call.
If you miss a call from Uber, check your voicemail or return to the app's help section to see if they left a message. You can also request a callback by submitting a new request and noting that you prefer to be called at a specific time.
Frequently Asked Questions
Can I call Uber to request a ride?
No. Uber rides are requested only through the app or website. If you do not have a smartphone, you can use the Uber website on a computer or tablet. Some cities offer Uber by phone through a separate service, but this is not available everywhere — check your city's Uber website to see if it is an option in your area.
What if I am in an emergency during a ride?
Call 911 when ready. Do not try to reach Uber first. After the emergency is resolved, report what happened through the app's help system so Uber can review the driver's account and contact you if needed.
How do I get a refund for a ride I was charged for but did not take?
Open the app, go to Help, and select "I have a payment issue" or "I was charged for a ride I did not take." Describe what happened and submit the request. Uber will review your account history and the driver's location data. Most refunds are issued within five business days if Uber determines the charge was an error.
Can I request a callback instead of messaging through the app?
Yes. When you submit a help request, look for an option to request a callback. Uber will call you at the phone number on your account within the timeframe stated in your request. Make sure your phone number is current in your account settings before submitting.
What if I need to contact Uber about a driver or passenger complaint?
Use the app's help system and select "Safety" or "Report a safety concern." Describe what happened, including the date, time, and any details about the other person's behavior. Uber's safety team reviews these reports and may deactivate a driver or passenger account if the behavior violates Uber's policies. You will receive a follow-up message within one to three business days.