Uber does not publish a general customer service phone number that works for all account types and issues

Uber handles most customer inquiries through its in-app support system rather than a single phone line. The way you contact Uber depends on what you need help with — whether you are a driver, a rider, or reporting a safety issue — and which country you are in. Some issues can be resolved by phone, but you have to find the right number for your situation first.

The company does not advertise a main phone number on its website or in the app's standard help menu. Instead, Uber directs users to submit requests through the app, which generates a support ticket. In some cases, Uber will call you back; in others, you will receive a written response.

Key Takeaways

  • Uber's primary support channel is the in-app help system, where you describe your issue and Uber contacts you or responds in writing.
  • Riders can request a callback from Uber support through the app, which may take several hours or longer depending on demand.
  • Drivers have a separate driver support line that varies by country and region; the number appears in the driver app under Help.
  • Safety emergencies should go to local emergency services (911 in the United States) first, not to Uber's customer service line.
  • Uber's phone support availability and response time depend on your location and the type of account you hold.

How to request a callback through the Uber app

Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" or "Support" — the exact wording varies by app version. Scroll through the list of common issues or use the search box to describe your problem. Once you find or describe your issue, look for an option that says "Call me" or "Get help by phone." Tap that option and Uber will add you to a queue for a callback.

The callback may not come when ready. Wait times depend on how many other riders or drivers are ahead of you in the queue and how many support agents are available in your region. You may receive a callback within minutes during off-peak hours, or it may take several hours during busy times. Keep your phone available and make sure Uber has your correct phone number on file.

If you do not receive a callback within a reasonable time, you can submit a written request instead. Go back to the Help section and choose "Send us a message" or a similar option. Uber will respond by email or through the app, though this typically takes longer than a phone callback.

Driver support phone numbers by region

Uber drivers have access to a dedicated support line that is separate from rider support. The phone number appears in the driver app under the Help or Support section. These numbers vary significantly by country and sometimes by city within a country.

In the United States, driver support numbers are listed in the driver app and typically route to a regional support center. In other countries — including Canada, the United Kingdom, Australia, and many others — Uber publishes driver support numbers in the app as well. The number you see in your app is the correct one for your location and account type.

Driver support lines generally have shorter wait times than rider support because the volume is lower. However, availability may be limited to certain hours, especially outside major cities. Check the app to see the hours of operation for your region's support line.

What issues can be resolved by phone versus in writing

Phone support works best for urgent or time-sensitive issues: a ride that went to the wrong location, a charge you do not recognize, a lost item you need to report when ready, or a safety concern that needs quick attention. A support agent can often resolve these issues on the call or escalate them to the right department while you are on the phone.

Issues that usually require a written response include account verification problems, disputes over charges that need investigation, or requests for account changes. These issues often require Uber to review documents, check transaction records, or coordinate with other departments. You will receive a faster resolution if you submit these through the app's message system and include all relevant details — screenshots, dates, times, and ride or order numbers — upfront.

Safety emergencies are never handled through Uber's customer service line. If you are in when ready danger, call 911 (in the United States) or your local emergency number. After you are safe, you can report the incident to Uber through the app.

Why Uber prefers in-app support over phone lines

Uber routes most support requests through the app because it creates a record of your issue and the resolution. When you call, the agent can see your account history, ride details, and previous support tickets on their screen. When you message through the app, that conversation stays in your account permanently, which protects both you and Uber if there is a dispute later.

The app-based system also allows Uber to handle requests in the order they arrive and to route them to the agent best suited to your issue. A rider in New York with a payment problem might be routed to a different team than a driver in Los Angeles with a vehicle verification issue. Phone lines do not allow for that kind of routing, which is why wait times on phone support can be very long.

What to do if you cannot reach support

If the callback option is not working or you have been waiting longer than a few hours without a response, try submitting a written request through the app instead. Include as much detail as possible: the date and time of the ride or order, the amount involved, what happened, and what you are asking Uber to do. Provide screenshots if you have them.

Check your email for responses from Uber. Support tickets often generate automated confirmations, and Uber's actual response may come hours or days later. Make sure Uber has your correct email address on file by checking your account settings in the app.

If you are in the United States and believe Uber has not resolved a legitimate complaint, you can file a complaint with your state's attorney general office or with the Better Business Bureau. These agencies do not resolve individual disputes, but they track complaints and can pressure companies to improve their processes.

Frequently Asked Questions

Is there a main Uber customer service phone number I can call?

No. Uber does not publish a single phone number for general customer service. Instead, you request a callback through the app, and Uber calls you. Driver support has separate regional numbers that appear in the driver app, but there is no universal rider support number.

How long does it take to get a callback from Uber?

Callback times vary widely depending on demand and your location. During quiet hours, you may get a call within 15 to 30 minutes. During peak times, it can take several hours. If you have been waiting more than a few hours, submitting a written request may get you a faster response.

Can I call Uber to report a lost item?

Yes, a lost item is a good reason to request a phone callback through the app. Tell the agent the ride details, what you lost, and where you think you left it. The agent can contact the driver on your behalf or help you file a claim. Acting quickly increases the chance the driver still has your item.

What should I do if I am in danger during a ride?

Call 911 (or your local emergency number) when ready. Do not wait to contact Uber. After you are safe, report what happened to Uber through the app so the company can take action against the driver if needed.

Why does Uber prefer messaging over phone support?

Messaging creates a permanent record in your account that protects you both. It also lets Uber route your issue to the right team and handle requests in order. Phone support can have very long wait times because the company cannot route calls as efficiently.