What Uber Prints is and how to order
Uber Prints is a service within the Uber app that lets you order printed photos and physical items — things like photo books, calendars, mugs, and canvas prints — directly from your phone. You upload photos from your device or cloud storage, choose the product and size you want, and Uber handles the printing and delivery to your address.
The service is available through the Uber app in select cities. You navigate to the Prints section, select the type of item you want to create, upload or choose your photos, customize the design if options are available, pay through your Uber account, and the order ships to you. Delivery times vary by location and product type, but most orders arrive within one to two weeks.
Uber Prints is operated through a partnership with third-party printing companies, so the actual printing and shipping happens through those vendors, not directly from Uber. This means the specific products available, pricing, and delivery speed can differ depending on your location and which vendor serves your area.
Key Takeaways
- Uber Prints lets you order printed photos and custom items like photo books and canvas prints through the Uber app, with delivery to your home address.
- You upload photos, choose your product and size, and pay through your Uber account — the printing and shipping are handled by Uber's printing partners.
- Availability, product selection, and pricing vary by city, so what you can order depends on where you live.
- Most orders take one to two weeks to arrive, though some products may ship faster or slower depending on the vendor and current demand.
What products are available through Uber Prints
The product lineup typically includes photo books, canvas prints, framed prints, calendars, mugs, phone cases, and other custom items. The exact selection changes based on your location and the printing partner serving your area. Some cities may have access to a wider range of products than others.
Each product type comes in different sizes and customization options. For example, a photo book might be available in small, medium, or large formats, and you can usually choose the number of pages and layout style. A canvas print might come in several dimensions, and a mug might have options for the photo placement or text you want added.
The Uber app shows you what is available in your area when you open the Prints section. If a product you want is not listed, it may not be offered by the vendor currently serving your location, or it may become available later.
Pricing and payment for Uber Prints orders
Prices vary significantly based on the product type, size, and customization options you choose. A small photo print costs far less than a large canvas or a multi-page photo book. The app shows the price before you complete your order, so you know the total cost before you pay.
You pay through your Uber account using whatever payment method you have on file — a credit card, debit card, or other payment option linked to your account. Some promotions or credits may be available depending on your location and account status, though these are not may provide and change over time.
Shipping is usually included in the price shown, though some vendors may charge a separate shipping fee depending on your location and the product. The app displays the final total, including any applicable taxes or fees, before you confirm the order.
How to upload photos and customize your order
When you start an order, you select the photos you want to use from your phone's camera roll, cloud storage services like Google Photos or iCloud, or by taking a new photo within the app. You can usually upload multiple photos if the product allows it — for instance, a photo book with many pages or a calendar with a different image for each month.
Customization options depend on the product. For a photo book, you might arrange the order of photos, choose layouts, add captions, or select the cover design. For a mug or phone case, you may be able to position the photo, add text, or choose background colors. Canvas prints often have fewer customization options but may let you select the frame style or finish.
The app provides a preview of how your finished product will look before you pay. Review this carefully to make sure the photo placement, colors, and text are what you want, since changes after you place the order may not be possible or may incur additional fees.
Delivery and what to expect when your order arrives
Once you place an order, you receive a confirmation in the Uber app and usually via email. The printing partner then produces your item and ships it to the address you provided. Most orders take one to two weeks from the time you place them, though some products may ship faster and others may take longer depending on demand and the vendor's current workload.
You can track your order through the Uber app in most cases, where you will see updates as it moves through production and shipping. Some vendors provide tracking numbers that let you follow the package through the carrier as well. If tracking is available, the app will show you where to find it.
Items arrive in packaging designed to protect them during shipping. If your order arrives damaged, contact Uber through the app with photos of the damage. Most vendors will reprint and reship your order at no charge if the damage occurred during production or shipping.
Troubleshooting common issues with Uber Prints
If Uber Prints is not showing up in your app, it may not be available in your city yet. The service is rolling out gradually to different locations, so availability continues to expand. Check the Prints section of your app to see if it is offered where you are.
If you are having trouble uploading photos, make sure the image files are in a supported format — usually JPEG or PNG — and that your internet connection is stable. Very large files may need to be compressed before uploading. If the app keeps crashing when you try to use Prints, try closing and reopening the app, or uninstalling and reinstalling it.
If you placed an order and it has not arrived within the timeframe shown when you ordered, check the tracking information in the app or the email confirmation. If the order appears stuck or lost, contact Uber support through the app with your order number and a description of the issue. They can investigate with the printing partner and arrange a replacement if needed.
Frequently Asked Questions
Is Uber Prints available in my city?
Uber Prints is available in select cities and continues to expand. Open the Uber app and look for the Prints section to see if it is offered in your area. If it is not showing up, the service may not have launched in your location yet, but it may become available in the future.
Can I edit or cancel my order after I place it?
This depends on how quickly the vendor begins production. If you contact Uber support when ready after placing your order, they may be able to cancel or modify it before printing starts. Once printing has begun, changes are usually not possible. Check your order confirmation email for the cancellation window and instructions.
What happens if my photo quality is poor or blurry?
The app may warn you if a photo is too low resolution for the size you are ordering, but it will not prevent you from ordering. Low-quality photos may print blurry or pixelated. Use high-resolution photos taken with a good camera or phone for the best results, especially for larger prints like canvas.
Do I need a special account or membership to use Uber Prints?
No. If you have an Uber account and Uber Prints is available in your area, you can order directly through the app. You do not need a separate account or membership, and you pay the same way you would for any other Uber purchase.
What if I want to order prints for someone else?
You can place an order and have it shipped to any address you provide during checkout — it does not have to be your own address. This works as a way to send prints as a gift, though the recipient will not know the order is coming unless you tell them.